Data Entry Information Technology

Baker Busulwa

San Rafael, California **********@*****.*** 453209767 www.linkedin.com/in/baker-busulwa PROFESSIONAL SUMMARY

Dynamic IT Network Engineer with 7+years of experience optimizing and improving end-user adoption of new technologies known for high performance,leadership,and implementing large-scale systems and data craft, experienceinNetworkinfrastructuredesign,support,andcoreNetworksetupforISPandotherbigInstitutions,iam also Full Stack Java Developer seeking a role in Network Design,Support,Java development,SQL DataBase and implementation

TECHNICAL SKILLS

● Active Directory & OS Configuration:Software installation,OS configuration, installation, and hardware setup

● Networking Protocols & Tunneling:BGP, OSPF, StaticRouting, MPLS, RIP, GRE, PPTP, PPPoE, IPSEC, Switching, and Routing

● Network Transmission/Infrastructure:GPON, XPON, FTTH,FTTB, Microwave, Fiber, P2P, P2MP Wi-Fi

● Programming & Databases:JAVA, MySQL-SQL,CSS,JAVASCRIPT

● Security Systems:CCTV, VOIP & Access Control Installationand Support

● Firewall:Cisco ASA

● Operating Systems Support:Windows, Linux, Mac OSinstallation and support

● Version Control:Git, GitHub

● Hardware Installation & Support:Desktop & HardwareInstallation, including Network Hardware (Juniper, Cisco, Mikrotik, Arista, Ruckus, Cambium, LinkSys) EDUCATION

City College of San Francisco Associate Degree inComputer Networking & Information Technology

California expected 2027

● Computer Technical Support

● Front End Web Development

● Network Security (Cybersecurity)

● Network Infrastructure (Wireless, Cisco, Windows)

● Maker Studies / Internet of Things (IoT)

● Cloud Technology

Amity Online University Bachelor in Computer Applications India Expected Apr 2026

● Related Coursework: Programming, Network security, Project Management,Cloud Computing, Computer Networks, Risk Analysis,Internet of Things,Wireless Technology Per Scholas Full Stack Java Developer Novato,California Jan 2025

● Related Coursework: Core Java/Object Oriented Programming, SQL, HTML, CSS, Git, Github, IntelliJ Aptech Computer Education Higher Diploma in SoftwareEngineering Uganda, Kamapla Sep 2007

● Database Development, Web Design, Software development, Cloud Computing, Computer Networks CERTIFICATIONS

Full Stack Java Developer Per Scholas Jan 2025

Network Support and Security Cisco Network Academy Dec 2023 Introduction to Cyber Security Cisco Network Academy Sep 2023 Cisco Certified Network Associate 200-301 Udem June 2023 Certificate in Computer Networking Alison Ireland May 2022 Diploma in Networking and Hardware Support Sept2013 PROFESSIONAL EXPERIENCE

Supervisor & IT Infrastructure Manager

Safari Security Services Novato, California April 2023 – Present

● Manage ICT infrastructure and security equipment installations, achieving 95% customer proficiency in daily incident and activity updates through consistent communication

● Develop and implement security policies, procedures, and emergency training drills, enhancing overall safety and readiness among staff

● Track and maintain company assets and SOP compliance to ensure operational standards, supporting guard performance to meet daily KPIs

● Enhance service delivery and accountability by monitoring guard activities and ticketing through Silvertrack, providing real-time updates to clients

● Conduct regular customer updates via email and phone, and prepare weekly management reports, ensuring alignment and responsiveness

Head of IP Networks & NOC

Blue Crane Communication Kampala, Uganda April 2018 – December 2020

● Managed complex network protocols (BGP, OSPF, Static, MPLS, RIP) and core routing/switching to maintain network reliability, resolving over 100+ support tickets monthly with 90% customer satisfaction

● Manage ISP Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Core Routers,Switches,Servers,GPON, XPON, FTTH, Microwave(p2p,p2mp,Wlan) to optimize performance.

● Improved network health and response times by deploying monitoring tools (Nagios, PRTG) for real-time data, ensuring proactive issue identification

● Utilized V-tiger and OS-ticketing systems to streamline issue resolution timelines, enhancing customer support for leased lines, internet connections, and network setup

● Led network project management initiatives, including weekly performance reports, to align stakeholders on project progress and network status

Application Developer / ICT Sales / Projects Coordinator Real Systems Uganda Kampala, Uganda February 2015 – April 2017

● Managed installation, maintenance, and repairs for customer systems, including CCTV, access control, and VoIP, ensuring seamless operations and customer satisfaction.

● Manage Network infrastructure, Conducted daily diagnostics, backups, and equipment health checks, leading network transmission upgrades (Routers,Switches,Servers, Microwave(p2p,p2mp,Wlan) to optimize performance.

● Developed and customized applications using Visual Basic and SQL Server, delivering targeted solutions for customer needs

● Installed and configured customer networks, VoIP systems, access controls, network printers, and desktop. PROJECTS

UCC Country-Wide Wi-Fi Designed, configured, andimplemented Wi-Fi at border points across Uganda.

● Technologies Used:Cisco Routers, Ruckus Wi-Fi AccessPoints, Arista, Mikrotik Routers, Fiber transmission.

● Achievements:Successfully provided seamless connectivityat all major border points. Blue Crane Communication Network Setup (ISP) Designed,configured, and implemented a full ISP network infrastructure.

● Technologies Used:Juniper, Cisco, Arista, MikrotikRouters and Switches, Fiber network, NOC setup.

● Achievements:Established a reliable ISP backbone,improving service delivery to thousands of customers. MTN Uganda Country-Wide Wi-Fi and RF Installed Wi-Fiand RF equipment at multiple towers across Uganda for MTN and Airtel.- 2015

● Technologies Used:Waimax, Wavion, Transmission Radios.

● Achievements:Successfully expanded MTN and Airtelnetwork coverage, improving connectivity in remote areas.

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