Client Success Specialist

LEONARDO F. SALOME

*** ********* ****** #**, *** York, NY 10025

646-***-**** ***************@*****.***

EXPERIENCE

TAO Group Hospitality (TAO Uptown) - New York, NY (August 2023 - Present) Server

-Consistently adhered to and maintained quality expectations and standards of Tao Group Hospitality.

-Executed sales of food and beverage while maintaining the spirit of gracious hospitality by guiding guests through an exceptional dining experience.

TADA Business Group LLC – New York, NY REMOTE (December 2017 – July 2023) Client Success Specialist

- Supported the sales team in the achievement of goals to increase product sales and utilization, convert trial memberships, and strengthen relationships.

- Ensure customers have optimized access to product through CRM Go High Level

- Created customized communications plans to create awareness and then monitor ongoing usage

- Communicate directly with clients to manage client experience, co-create client success roadmap, and manage retention of 30+ clients

- Led the development of comprehensive training materials used for onboarding new employees.

Raymi, New York, NY (May 2012 – December 2017)

Service Manager (June 2015- December 2017)

- Led daily service meetings with staff of 15 – 20 to communicate steps of service, service standards and expectations, upselling and sales strategies, menu additions, and experience generation for guests.

- Training of new server staff in company policies, sequence of service, and experience generation.

- Conduct financial closing of the restaurant, including server tip recording, recording daily figures. Server (May 2012- June 2015)

- Consistently adhered to and maintained quality expectations and standards of Raymi

- Effectively communicated with managers, kitchen staff, and team members to serve food and beverages that exceeded guests’ expectations.

Ilili – New York, NY (December 2014 – December 2015) Server

- Highly organized and personable server with experience providing exceptional customer service in both fine dining and casual dining

- Connected with and anticipated guest needs resulting in building interpersonal relationships and customer loyalty in a short amount of time

- Helped guide guests through their dining experience by providing food and beverage descriptions and recommendations to enhance their dining experience. EDUCATION

Associates of Arts – Psychology (2018) – City University of New York, New York, NY Bachelor of Fine Arts - Multimedia Performing Arts- Theater (2021) – Lehman College, Bronx NY LANGUAGE PROFICIENCY: English, Portuguese, Spanish

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