Customer Service Office Assistant
Resume:
Alisha Gutierrez **** Sterling Rd Sw *****
Albuquerque, New Mexico
**********.**@*****.***
***********@***.***
INTRODUCTION
Detail-oriented and driven junior at the University of New Mexico, pursuing a double major in Political Science and Communications and on track to graduate in 2026. WIth a strong foundation in administrative support, customer service, and media analysis. Currently an Advanced Office Assistant with experience managing high-paced environments, coordinating logistics, and supporting research initiatives. Eager to apply skills and gain hands-on experience in the legal field with a long-term goal of becoming a criminal law attorney. Recognized for adaptability, strong work ethic, and commitment to continuous learning, I am prepared to contribute effectively within a challenging professional setting. EXPERIENCE
Taco Cabana, Albuquerque, NM — Team Leader
October 2021 – May 2022
● Promoted to Team Leader after demonstrating strong work ethic and adaptability.
● Supervised team members and ensured smooth daily operations in a fast-paced, high-pressure environment.
● Assisted in multiple areas of the restaurant, providing support and guidance to staff as needed.
● Developed strong problem-solving skills and the ability to manage stressful situations while maintaining excellent customer service. Chili’s, Albuquerque, NM — Server
May 2022 – July 2022
● Provided attentive service to guests, ensuring a positive dining experience.
● Completed alcohol certification through online training courses. Administrative & Office
Skills:
● Front Desk Management
● Calendar & Meeting
Coordination
● Email Management &
Professional
Communication
● Document Filing & Data
Entry
● Inventory Management
● Scheduling and Planning
Customer Service &
Communication:
● Excellent Verbal and
Written Communication
● Conflict Resolution
● Problem-Solving
● Relationship Building
● Active Listening
Leadership & Teamwork:
● Team Leadership (from
Taco Cabana experience)
● Mentoring and Training
New Employees
● Adaptability in
Fast-Paced Environments
● Collaboration Across
Departments
Technical & Software:
● Microsoft Office (Word,
Excel, Outlook,
PowerPoint)
● Google Workspace
(Docs, Sheets, Calendar)
● Basic Research and Data
Analysis
● Communicated effectively with customers and kitchen staff to ensure timely and accurate food delivery.
● Developed strong customer service skills by handling guest concerns and ensuring satisfaction.
City of Albuquerque Aviation Department, Albuquerque, NM — Parking Attendant
July 2022 – January 2023
● Performed cashier duties, assisting customers with airport parking transactions and exit procedures.
● Maintained daily inventory and ensured accuracy of supplies and materials.
● Filed end-of-shift documents and balanced cash drawers, keeping accurate paper records.
● Gained experience in cash handling, record-keeping, and providing customer assistance in a professional setting.
Amazon Warehouse, Albuquerque, NM — Sorter
January 2023 – May 2023
● Sorted packages and ensured accurate placement in designated bins and carts.
● Organized and tracked bags and carts to maintain order and efficiency in the warehouse.
● Performed heavy lifting of 50 lbs or more regularly, following safety protocols.
● Developed strong attention to detail, time management, and teamwork in a fast-paced environment.
Office of Sponsored Projects, Albuquerque, NM — Advanced Office Assistant
May 2023 – January 2025
● Provide administrative support, including front desk management, answering phone calls, and handling email correspondence with research follow-up as needed.
● Assist with planning activities, meeting coordination, and scheduling interviews.
● Maintain organized filing systems, perform document checks, and ensure accurate record-keeping.
● Support fiscal tasks and gain experience using Streamlyne and other internal systems.
● Cash Handling & POS
Systems
Organization & Time
Management:
● Multitasking
● Prioritization of Tasks
● Attention to Detail
● Deadline-Oriented
Personal Qualities/Soft
Skills:
Professional Demeanor
Positive Attitude
Quick Learner
Self-Motivated and
Goal-Oriented
AWARDS / ABOUT ME
● Played softball
throughout my life,
winning multiple state
championships through
Little League.
● Enjoy staying active
and dedicated to
personal fitness by
going to the gym
regularly.
● Received Honor Roll
recognition throughout
middle school and high
school.
● Graduated with a High
School Diploma in May
2022.
● Currently a 21-year-old
junior at the University
of New Mexico,
majoring in Political
Science and
Communications.
● Passionate about law,
with the goal of
● Greet and assist walk-in visitors, addressing inquiries and managing assigned tasks efficiently.
● Build strong organizational and multitasking skills while balancing academic studies in Political Science and Communications, with the goal of pursuing a career in law.
Olive Garden, Albuquerque, NM — Server
January 2025 – Present
● Provide exceptional customer service, ensuring a welcoming and enjoyable dining experience.
● Communicate effectively with guests and team members, demonstrating active listening and responsiveness.
● Manage multiple tables and tasks in a fast-paced, high-volume environment while maintaining accuracy and efficiency.
● Collaborate with kitchen and front-of-house staff to ensure timely and accurate food delivery.
● Utilize menu knowledge to upsell items and enhance guest satisfaction.
● Resolve customer concerns professionally and promptly.
● Operate POS system and handle cash and credit transactions with accuracy.
● Maintain clean, organized dining and service areas to uphold company standards.
EDUCATION
West Mesa High School, ABQ, NM — High School Diploma August 2018 - May 2022
Graduated with a high school diploma May 2022.
University Of New Mexico, ABQ, NM — Present (Junior) August 2022 - Present
Currently a junior at the University of New Mexico, and pursuing my bachelors as a double major in Political Science and Communications. Focused on preparing for a career in law, with a specific interest in criminal law, aiming to understand the legal system’s impact on society and individual rights. Committed to developing a strong foundation in political theory, public policy, and effective communication techniques that support legal advocacy. Motivated to gain hands-on experience in the legal industry, including internships and volunteer opportunities, to complement academic learning with practical skills.
attending law school
after graduation to
pursue a career in
criminal law.
LANGUAGES
English
Contact this candidate