Data Entry Customer Service

JENNETTE

SUMMERALL

Columbus, OH ***** 740-***-**** **************@*****.***

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PROFESSIONAL

SUMMARY Experienced Clerk with exceptional typing and data entry abilities and results- driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Eager to contribute to a dynamic team and continue my professional growth.

SKILLS • Effective Communication Skills • Critical Thinking

• Performance Goals • Standards and Practices

• Production and Processing • Operational Safety

• Environmental Safety • Waste Reduction

• Workplace Safety

WORK HISTORY DEPUTY CLERK 06/2023 to 10/2024

City of Columbus Franklin County Municipal Court Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.

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Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

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Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.

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Completed complex court forms accurately, minimizing errors and potential delays in processing.

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Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.

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Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.

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Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.

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Supported judicial staff with research tasks, enabling them to make informed decisions during proceedings.

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J S

MANUFACTURING PRODUCTION ASSOCIATE 05/2018 to 04/2023 Honda Of America, Mfg Marysville, OH

Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.

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• Monitored and adjusted machine settings for optimal production output. Observed production deadlines with timely delivery of production goals and objectives.

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Assembled products to meet production requirements and daily established quotas.

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• Made sure that products were produced on time and are of good quality. Assembled products according to changing daily work orders and specific customer needs.

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Inspected final products to assess compliance with quality standards and established tolerances.

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• Collaborated with team members to meet production deadlines.

• Utilized hand tools and machinery to safely complete assembly processes. Documented production information via daily system logs and discussed issues with management.

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CREDIT CARD CUSTOMER SERVICE REPRESENTATIVE 06/2016 to 04/2018 Discover Card New Albany, OH

• Processed recurring automated payments and credit card payments. Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.

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Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.

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Worked with customers to answer questions, resolve disputes and research discrepancies.

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• Received inbound customer calls related to credit and accounts receivable.

• Assisted with reconciliations and customer communications. MANUFACTURING TEAM MEMBER 10/2005 to 09/2015

Lucent Technologies Inc Columbus, OH

Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

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Inspected finished products for quality and adherence to customer specifications.

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Trained new production staff members on safe and efficient production procedures and proper machine operations.

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• Maintained organized work area by cleaning and removing hazards.

• Made sure that products were produced on time and are of good quality. Assembled products according to changing daily work orders and specific customer needs.

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• Operated various machines used in production processes. Assembled components with minimal supervision, exceeding expected project milestones.

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Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

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Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.

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EDUCATION Associate of Science Criminal Justice

University of Phoenix, Tempe, AZ

LICENSES &

CERTIFICATIONS

• HIPAA Compliance Certification– HIPAA Exams, Inc. Workplace Health and Safety Certificate – OSHA Training Institute Education Centers.

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• Microsoft Office Specialist (MOS) - Microsoft.

• Clerical Skills Certification– NCSA (National Computer Science Academy).

• Excel Certification – Microsoft.

• OSHA Certified

• Home Health Aide (HHA) Certification

• CPR/AED Certification

• First Aid Certification

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