Software Engineering Artificial Intelligence

SUSHANTI DASGUPTA

Email : **************@*****.*** Phone : 531-***-****

Address - Kansas,US

SUMMARY

Seeking a beginner role to enhance and explore my technical knowledge gained at Park University,Kansas in the last Two years. Seeking to raise coding KPIs by providing error-free codes. Ability to translate business requirements into innovative software solutions. Excellent teamwork, interpersonal and communication skills. Looking to start a career as an entry- level professional with a reputed IT company.

EDUCATION

2022 – 2024 Park University

Kansas,US

2011 – 2015 Bachelor of Computer Science & Engineering RGPV, Bhopal- India

2009 – 2010 Intermediate

St. Joseph’s Convent School, Bhopal. India

AREA OF INTEREST

Software Engineering

Rich exposure to System Development Life Cycle (SDLC). Strong Object Oriented concepts for software design and implementation. Strong knowledge of Web Applications and Web services. Artificial Intelligence

Have successfully completed couple of projects during my education and have a personal interest to explore my abilities in the domain of Artificial Intelligence Data Science

Possess Very Good Knowledge In Transforming Data To Meaningful Insights And Decision Driven Conclusions From The Data

EMPLOYENT HISTORY

2015 -2020 IBM

Bangalore,India

Designation : Senior System Administrator 2019-2020 Centralized Technical Support 2015-2019 Roles and Responsibilities :

● Provided Tier 3 level remote support for desktop/laptops/printers and other peripherals for break – fix/install/move/add/change, and preventative maintenance activities

● Conducted hardware, software, and network troubleshooting and problem resolution within the IT systems environment.

● Researched, made recommendations for solutions, repairs or rebuilds systems to appropriate specifications.

● Maintained disaster recovery procedures and up to date functionality of systems & software

● Provided mentoring or guidance to less experienced team members and clients

● Performed additional support activities including monitoring, backups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations.

● Monitor Floor Performance - Report Trends & Analytics on key metrics, with improvement action plans

● Handling 2nd level technical troubleshooting calls for application and connection related issues in AECOM.

● Understanding of excel and reporting tools.

● Take ownership of escalated tickets.

● Handling escalation and providing feedback to the agents

● Maintain good relationship with the customers

● Providing feedback to update the knowledge base

● Engage with Transitions, training & reporting teams

● MAC Certified

●

Skill Set:

● Excellent team player to work with people from different backgrounds/skills

● Always competent with Utilization

● Always complaint, never been under scrutiny

● Good Communication and Presentation Skills

● Achieved 3 Agile badges – Explorer, Design Thinking and Big Data Foundations

● Good knowledge of MS Excel & adequate knowledge of other MS office tools

● Effective Feedback Imparting / Motivational SkillsExcellent Skills in Analyzing Technical Issues.

● Effective Team Member, Contributing Ideas within and also outside areas of Responsibility

● Effective communication skills, achieving constant 90%+ on CSAT and FCR through 11 months and receiving Wall of Fame.

● Detailed understanding of support provided by Service desk, Responsibilities and Service level agreements.

● Ensured a high standard of Customer service was provided.

● Good Time Management & Organizational Skill

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