Legal Assistant

Jessie Perez

West Palm Beach, FL *****

Email: *************@*****.***

Phone: 631-***-****

Professional Summary

• Experienced healthcare professional who applies empathy, trust and commitment to my work while inspiring a culture of teamwork, educating staff to be exceptionally proficient to the tasks at hand, and thus providing quality care to the clients/patient.

• Extremely detailed oriented professional who possesses outstanding written and verbal communications skills.

• Experience in managing project related issues including budgets, payroll, staffing, legal documents, and mentoring of team members.

• Provide guidance to all levels of staff to achieve shared goals of economic and productivity improvement to the organization and clients through the use of experience, technology and measured, composed judgment.

• Adept at succeeding with projects and tasks, which at times may be outside the scope of my immediate experience. If selected to “get the job done”, I always go the “extra mile” and complete the job/tasks to use a cliché. It is from my diverse background and experience in different roles in business that helps me to succeed within a team or individually, thus ensuring the team and business is successful.

• A wide degree of creativity and latitude is utilized in my work and is a critical attribute to my success. Recent Professional experience:

White Glove Community Care – Brooklyn, NY 11206 – 7/2020 – Present Role: Critical Care Pediatrics - On-Call Coordinator and Staffing specialist

• Ensure continuity between all case schedule nurse to patient visit is maintained.

• Manage case schedule load and process time entries for Nursing and Aides working with patients.

• Maintained communication between patients and caregivers to ensure that all patient needs are being met as per the contract and when issues arise.

• Organization and management of all patients and health aids records.

• Coordinate and escalate emergency replacement of nursing and care resources for patients.

• Assisting all nursing staff with retrieval of critical draft visit notes, for completion and to maintain historical information for the next nurse and on call coordinator shift.

• Troubleshoot all urgent matters pertaining to accessibility to Caspio for nursing notes on HHA Exchange & Caspio.

• Maintaining the night call log of all nurse visits and changes.

• Communicating with all Clinical Care Managers regarding patient hospitalizations/discharge and coordinate in real time multiple resources to the patient between nurse, home attendants and doctors.

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White Glove Community Care(continued)

• Conduct investigations into case incidents requiring intervention or disciplinary action for non-compliant nurse and attendant behavior or care quality as well as disruptive patient guardians and escalate to management and/or parents guardians.

• Diffuse emotional and difficult “situations” that may occur between nurse/attendant and guardian.

• Handle any contract and payment disputes between nurses/attendants and White Glove.

• Tutor/Mentor Nurses/Attendants on various process/procedures, application systems, mobile applications for clocking in, recording time and providing case notes.

• Assist nurses and attendants with directions and help with getting to new patients for initial service or shadow training.

• Network among nurses and other practitioners on abilities and availability to ensure a steady flow of available resource White Glove’s while achieving a high rating in successful case staffing.

• Provided guidance and assistance in opening a new case management branch office in Florida. Apply my previous experience as an office manager, legal assistant, and realtor helped ensure a smooth opening and initial operation of the new branch office.

• Periodically provide ideas and suggestions on organizational/process improvements to White Glove management that benefits the organization as well as the client base. Reliant Realty ERA Powered – Boynton Beach, FL – 2017 – Present Role: Residential/Commercial Realtor

• Manage the listing process from start to finish and prepare all listing related marketing materials.

• Conduct MLS research for all available comparable listings that may align with the search criteria of client.

• Collect all Comparative Market Analysis data and draft comparison reports.

• Collect and verify all tax related information pertaining to the real estate transaction.

• Conduct showing of available properties to diverse clientele.

• Coordinate all vendor repair and assessment inspection activities.

• Conduct offer price negotiations between buyer and seller and resolve any discrepancies.

• Prepare contracts for purchase, leases and sales agreements.

• Provide quality and service assurance to all buyers and sellers to ensure their expectations are achieved throughout the entire purchase or listing process.

• Stay informed on real estate market trends and provide my clientele with guidance and efficient customer service.

• Conduct, coordinate closing activities and process plus resolve any closing related issues.

• Manage real estate portfolio sale transactions from $100,000 to 1 million. Schuler, Zoeller, Weisser & Overbeck, P.A - West Palm Beach, FL 2016 to 2017 Role: Legal Assistant

• Prepare case pleadings for discovery on all matters assigned to partner, Michael J. Overbeck.

• Correspond with and meet clientele to go over all discoverable documentation in their possession.

• Request all medical records and personal data in Response to Requests for Production.

• Prepare a synopsis of medical records received from client.

• Respond to all Interrogatories and Requests for Admission in preparation for trial.

• Prepare pre-trial, trial and deposition subpoenas.

• File resulting pleadings via the court’s electronic filing system plus maintain all case diaries for upcoming hearings and motions.

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Infectious Disease Associates of the Palm Beaches - North Palm Beach, FL 2011 to 2013 Role: Office Manager

• Providing operational support to office staff as well as restaffing the practice with new personnel.

• Oversee all daily office activities, coordinating physician depositions for litigation matters.

• Address all customer service inquiries and resolve outstanding issues.

• Accompany the managing physician to all vendor meetings pertaining to the purchase of pharmaceuticals.

• Work with staff to ensure all IT development pertaining to data security within our CRM platform is achieved.

• Managing employee benefits and insurance quotes .

• Conduct staff interviews, enforcement of all disciplinary actions, plus end of year performance reviews.

• Process all cooperating medical facility intern requisites.

• Process all E & O insurance policies for Nurse Practitioners, and physicians.

• Manage and maintain the physician’s calendars.

• Coordinate all staff travel arrangements.

Skills/Certifications:

Languages English and Spanish

Technologies Microsoft Office 365 suite (Word/Excel), Outlook, Caspio, HHA Exchange, What’s app, Slack, various web based applications and tools including mobile applications and scheduling tools. MLS and property management web-based applications. Additional skills/abilities Staff supervision, training, research and investigation, strategic analysis, business development, relationship building, problem/conflict and resolution. Knowledge base also

includes

Real Estate transactions, public records and contracts, trial litigation matters, leases and real estate law.

Certification/Licenses • Real Estate Sales Agent/Realtor - January 2012 to the present in the State of Florida

• Real Estates Sales Agent/Realtor - May 2017 to present in the State of New York

• State of Florida Notary Public since 2009

Education Paralegal Studies Valencia Community College - Kissimmee, FL – 1988 References: Available upon request.

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