Technical Support Specialist
Resume:
Terence Pressley
********@*****.***
(Total years of Systems Support experience 25 years 4 months)
Summary:
1.Proven Unix/Linux/Database/Batch Admin and Technical Support specialist Helping Companies Translate Their Business Goals to Reality. Splunk, BMC and Scrum-master certified, Python, OS knowledge (Linux (CentOS RedHat), Windows). Java, Oracle SQL and Associate Cloud Engineer Certification with knowledge of SAP, CRSM, OpenStack, Acronis, SIEM, Chef and Ansible. Systems administrator, Network Computer technician, and purchasing manager with a strong background in supporting a Unix computer operations environment. Batch impact manager experience with CONTROL-M, Tidal and AutoSys. Great knowledge and experience with Grafana and Prometheus, PHP, JIRA, AJAX, file transfers (NDM, FTP) and automating daily tasks with python scripts. Solid knowledge with cybersecurity issues via RSS feeds, security blogs, SolarWinds, AVG, and podcasts. Great Problem Solving and presenting Technical Information for arising issues Strong support with cloud platform (AWS). Monitoring and troubleshooting tools such as BMC (control-m), HP Open view, Auto Sys. Knowledge installing, configuring and troubleshooting on various types of hardware, Raid Array servers, operating systems, which include Sun Solaris, Linux, various Microsoft products, ITIL/ITSM, ISDN Pipelines, Yaml file and GIT, Frame Relay. Scripting skills, one or more of the following (Bash, Ksh, Perl, Python. Manage user’s accounts, local network printing, and install & remove application software and system patches, design and implement backup procedures. Great understanding of JCL, SQL and Database functions. Very strong core Java technologies I have great knowledge and experience with numerous software applications, which include Wire shark, VERITAS and Legato tape backup software, ServiceNow, Service Central, Liquibase, HP Open View, Lotus Notes, Bloomberg, Reuters Global as well as GOVPIX and vast experience with GSCC clearing applications.
Work Experience:
Chipton Ross Consultations/Lockheed & Martin. Orlando, Florida Nov 2024 to Apr 2025 (6 months)
Batch Automation Reliability Controls Technical Support Engineer
Responsibilities include managing and supporting large-scale enterprise datacenter environment.
Providing 3rd level support by working with the frontline production management team
Responsible for ensuring the scalability, performance and reliability of applications.
Interact daily with customers and internal users with questions to software, connectivity, or schedule jobs.
Managed user and system information remotely using various secure tools.
Worked with developers to help test and set up batch jobs with scheduling tools.
Ensure quality of the developed part of component(s) / work product(s) (conformance with development process) and its technical delivery
Responsible for developing multi-tier websites, the full cycle: analysis, design, development, testing, and documentation
Work closely with the Product Management, Support, and Test Engineering teams to achieve the highest business value for the company
Worked with custom batch frameworks that are used to define batch jobs as well as using the CONTROL-M automation API to create and update batch jobs.
Installed, deployed, software package for clients.
Create, debug and deploy shell scripts for production purposes.
Monitoring and dash boarding around Batch service level agreements
Monitor all in-place security solutions for efficient and appropriate operations
Configuring and maintaining SAP systems
Monitoring system performance and troubleshooting issues
Implementing new SAP modules and functionalities
Managing user access and permissions
Performing system upgrades and patches
Record and track problem events with Service Central to help ensure resolution.
Contribute to implementing good software development practices: continuous integration
Creating and maintaining software library via YAML files
Write incidents reports & keep a timeline of events during outage periods.
Troubleshoot all incoming system alerts and escalate to the appropriate parties.
Automate daily task coded with Python and Perl scripts.
Collaborated with cross-functional teams to deliver high-quality software solutions
Serve as a liaison for managing requirements between the business, SME's and the development team.
Signature Consultations/Wells Fargo, Princeton, NJ/Orlando Florida May 2021 to Aug 2024 (39 months)
Change manager and Level 3 Software engineer support
Responsibilities include managing and supporting large-scale enterprise datacenter environment.
Monitoring and troubleshoot various applications metrics with Grafana and Prometheus
Responsible for performing SQL Database updates and running customer queries.
Generating detailed batch reports which contain month end records used for banking purposes.
Managed user and system information remotely using various secure tools.
Worked with developers to help test and setup batch jobs with scheduling tools.
Worked with custom batch frameworks that are used to define batch jobs as well as using the AutoSys API to create and update batch jobs.
Installed, deployed, software package for clients.
Record and track problem events with Jira to help ensure resolution.
Create service requests for system deployments as well follow the life-cycle process via ServiceNow tool.
Run batch jobs, confirm completion, reporting; printing tasks triggered by jobs.
Help generate and create reports for Tableau.
Designed and optimized SQL queries for database interactions, reducing query execution time by 40%.
Help gather and design Splunk reports to help assist with user outages.
Use monitoring and troubleshooting tools such as AutoSys to escalate and address break/fix issues.
Troubleshooted and installed software applications for end users
Support multiple servers hosting Java Web services including the installation of service-pack upgrades to mitigate security risk exposure.
Analyzed, debugged Java based applications for support and customer resolutions.
Expertise in object-oriented software development and application development in, Python
Contribute to implementing good software development practices: continuous integration
Collaborated with cross-functional teams to deliver high-quality software solutions
Automated build and deployment processes using Jenkins and Docker, reducing deployment time by 50%.
Troubleshot and resolved complex technical issues, improving system reliability and user satisfaction.
Creating and maintaining software library via YAML files
Contribute to planning and troubleshooting the organization's cloud computing infrastructure and applications. As well as Implements and designs hardware and software.
Write incidents reports & keep a timeline of events during outage periods.
Bloomberg. New York, NY Nov 2011 to Feb 2021 (112 months)
Unix/Linux/Python/Monitoring/Batch Admin Automation Technical Support
•Responsibilities include managing and supporting large-scale enterprise datacenter environment. Monitoring, troubleshooting, escalating and revolting issue within Bloomberg global IT Infrastructure.
•Interact daily with customers and internal users with questions to software, connectivity, or schedule jobs.
•Managed user and system information remotely using various secure tools.
•Worked with developers to help test and setup batch jobs with scheduling tools.
•Worked with custom batch frameworks that are used to define batch jobs as well as using the CONTROL-M automation API to create and update batch jobs.
•Installed, deployed, software package for clients.
•Create, debug and deploy shell scripts for production purposes.
•Monitoring and dash boarding around Batch service level agreements
•Monitor all in-place security solutions for efficient and appropriate operations
•Automate daily task coded with Python and Perl scripts.
•Upgraded and Optimized setup new discharges with Splunk administration.
•Review logs and reports of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Interpret the implications of that activity and devise plans for appropriate resolution.
•Participate in the design and execution of vulnerability assessments, penetration tests, and security audits.
•Provide on-call support for end users for all in-place security solutions
•Participate in investigations into problematic activity
•Record and track problem events with Jira to help ensure resolution.
•Follow routine checklist of tasks per shift (Many tasks to complete daily/weekly/monthly.
•Review log files encapsulate (tar, gzip) and transport (ftp).
•Run batch jobs, confirm completion, reporting; printing tasks triggered by jobs.
•Use monitoring and troubleshooting tools such as BMC (control-m) to escalate and address break/fix issues.
•Actively participate to implement DevOps concepts. Knowledge of OpenStack
•Troubleshooted and installed software applications for end users
•Expertise in object-oriented software development and application development in, Python
•Contribute to implement good software development practices: continuous integration
•Perform and monitor tape back-ups via Aconis scheduler.
•Creating and maintaining software library via YAML files
•Contribute to planning and troubleshooting the organization's cloud computing infrastructure and applications. As well as Implements and designs hardware and software.
•Write incidents reports & keep a timeline of events during outage periods.
•Troubleshoot all incoming system alerts and escalate to the appropriate parties.
•Rollout software that is essential to product connectivity.
•Ensure various regions such as Asia, London and the USA can always trade and conduct business.
ICAP. Jersey City, NJ Jul 2000 to Sep 2011 (135 months)
Global Operations Support shift manager.
•Interact daily with customers and in-house brokers with upgrading and troubleshooting issue about their workstation. Handle LAN problems reset dial lines and place customers on dial backup.
•Responsibilities include managing and supporting large-scale enterprise datacenter environment. Monitoring, troubleshooting, escalating and revolting issue within ICAP's global IT Infrastructure. Member of a global operations team that provides 24/7 support for over 12000 WAN circuits and 20,000 Systems.
•Installed, deployed, software package for clients.
•Create, debug and deploy shell scripts for production purposes.
•Configured and routed major services via Internet Protocols. Evaluated system security risks.
•Responsible for monitoring as well as resolving file system corruption issues.
•Managed user and system information remotely using various secure tools. Setup and manage storage and print services. Setup and successfully managed RAID servers.
•Manage Active Directory users and user access to ICAP's Bloomberg pages.
•Troubleshoot and install software applications for users included Filemaker.
•Interface with carriers to coordinate deployment of new circuits and maintain existing circuits.
•Use monitoring and troubleshooting tools such as HP Open View, HP Open-view, and Cisco IOS to escalate and address break/fix issues. Coordinate Field service and carriers dispatches globally.
•Handle trouble calls as the first point of contact; function as a hub to escalate & communicate to other technical groups/management.
•Record and track problem events and follow up to ensure resolution.
•Follow routine checklist of tasks per shift (Many tasks to complete daily/weekly/monthly.
•Review log files encapsulate (tar, gzip) and transport (ftp).
•Run batch jobs, confirm completion, reporting; printing tasks triggered by jobs.
•Create batch jobs to help fix end user issues.
•Evaluated system security risks. System security risk assessments: Cover the entire system. Inspect requirements for security-related details. Assess for vulnerabilities and potential failures in system components, including software.
•Converted manual tasks into Shell scripts to help prevent Op error.
•Provide status updates to management and turnover reporting to other shifts & departments.
•Write incidents reports & keep a timeline of events during outage periods.
•Troubleshoot all incoming system alerts and escalate to the appropriate parties.
•Ensure smooth execution of AutoSys scheduled jobs on global and domestic real time market systems
•Monitor and run scheduled jobs on VAX/VMS machines for non-real time market data.
•Inventory backup tape library and perform restores upon request.
•Meticulously follow written documentation to install patches and updates to Thomson Municipal Market Monitor website.
•Respond to any system requests from developers and tech support staff and document accordingly.
New York University. New York, NY Jan 2000 to Jun 2000 (6 months)
Helpdesk/ Computer Technician
•Interact daily with end users with upgrading and troubleshooting issues about their workstation. Handle LAN problems changed or renewed a user’s IP address.
•Responsible for installing and upgrading hardware for users such as Network cards, additional hard drives, zip drives, CD-ROMs or floppy drives, printers, keyboards, monitors.
•Troubleshooted and installed software applications for users which included Office 2000, Dentrix, Filemaker.
Comp Sys. New York, NY Aug 1999 to Jan 2000 (6 months)
Computer Field Technician
•Configured and maintain users’ workstations, Help set users up on the network from scratch.
•Installed software applications, hardware components for end users, such as monitors, printers and new CPU’s.
•Responsible for maintaining inventory and ordering of new computer parts.
Achievements:
•Creation of scripts which eventually became department processes.
•Chosen to lead DR simulation efforts for department.
•Promoted to Tier II and given on call responsibilities.
Education:
•Dec. 99 Computer Technician, Network Technician and UNIX administrator certificate.
•Feb. 09 Project manager certificate.
Mar 11 ITIL certificate
Jun 12 BMC certificate
May 13 Linux admin certificate
Sep 18 Splunk certificate
Nov 20 Scrum Master
July 22 Associate Cloud Engineer Certification
July 24 Oracle SQL certification
Product Knowledge:
Active Directory, LAN, APIs, JAVA, AWS, Git, MySQL, Warehouse experience, Microsoft Project, Project management methodology, IT project management, Scrum master, Kanban, Jira, SolarWinds, Google Cloud.
Contact this candidate