Scrum Master Project Management

Kezia Simon

Scrum Master

Experienced Scrum Master with over 9 years in Agile project management, software testing, and team leadership. Skilled in driving Agile practices, ensuring successful sprint planning, and fostering a collaborative work environment. Adept at managing cross-functional teams, facilitating continuous improvements, and removing obstacles to ensure project success. Experience in DevOps, specifically with Azure pipelines. I am seeking to apply my expertise in Scrum, Kanban, and Agile methodologies to help teams deliver high-quality software products while driving organizational growth and efficiency. Committed to empowering teams, optimizing workflows, and delivering value in a fast-paced, results-oriented environment

****.*****@*****.*** +91-994*******

Chennai, India

SKILLS

Management

TECHNICAL SKILLS

Cloud & Office Tools

Microsoft O365 Admin, Azure, SharePoint Project Management & Collaboration Tools:

JIRA, Figma, Trello,Jenkins, Testrail

Programming & Scripting

PowerShell, IntelliJ IDEA Testing & Quality Assurance

Functional Testing, Regression Testing, User Acceptance Testing

Reporting & Analysis

Power BI, Testrail, Impact Analysis, Retrospection

Tech SKills ADB, AzureDevOps, Docker, CI/C, Postman

Management Skills Request for Proposal, Audit ISO27001

WORK EXPERIENCE

Senior Software Engineer

Apexon – Microsoft client

04/2022 - Present

Tools Used : Azure, ADO, Figma, JIRA, Office 365, RFP, Audit ISO27001, Docker, pipelines, CI/CD

Achievements/Tasks

Strategic Leadership as Scrum Master Orchestrated and empowered Agile teams, leading Scrum ceremonies, sprint planning, and retrospectives for Microsoft Project. Ensured flawless execution of Agile best practices, driving team performance and consistently exceeding project goals.

Innovative Test Solution Development & Execution Pioneered the design and deployment of advanced test solutions for cutting-edge Hyperloop technologies, ensuring optimal system performance. Championed testability integration and risk management, significantly enhancing system validation accuracy and efficiency.

Expert Technical Management & Optimization Commanded the management of critical Microsoft platforms (Office 365, Azure, Endpoint Manager) via PowerShell for the Microsoft Project. Expertly handled complex device configurations, including IPPhones, panels, displays, and Cisco devices, ensuring smooth operations across the board.

High-Impact Team Development & Knowledge Transfer Spearheaded comprehensive training programs for new hires, accelerating their integration into project missions. Delivered technical knowledge transfer to peers, enhancing team skill sets and driving performance improvements across all levels.

Rigorous Test Planning & Flawless Execution Led in-depth test planning for system-level tests, ensuring that all engineering models, simulations, and testbeds were perfectly aligned to meet stringent requirements. Delivered defect-free releases through meticulous test execution and strategic problem-solving.

Operational Excellence & Employee Engagement Drove continuous operational improvements, spearheading FOTA updates, app upgrades, and device configuration changes. Played a critical role in talent acquisition and team engagement, coordinating quarterly outings to foster a high- performance culture.

WORK EXPERIENCE

Amazon Development Center Pvt Ltd

Senior Testing Associate

09/2015 - 03/2022

Projects : Multimedia, 3P Appcompat, Accessibility (A11Y), Internationalization (I18N)

Achievements/Tasks

Expertise in Multimedia & Accessibility (A11Y) Led the development and testing of multimedia features, ensuring full accessibility compliance (A11Y). Focused on enhancing user experience and accessibility across devices, improving engagement for all users.

Internationalization (I18N) Implementation Championed internationalization (I18N) for various products, ensuring seamless global deployment.

Focused on language adaptation, region-specific features, and cultural inclusivity across platforms, enhancing product reach and usability.

Device Management & Testing Managed and tested a wide range of devices including Amazon Fire tablets, Fire TV, Echo, E-readers, Cisco products, and displays. Ensured quality control and optimal performance across these diverse technologies.

Cross-Platform Compatibility & Integration Oversaw 3P App compatibility and integration, ensuring smooth operation across different platforms.

Tested various video/audio products, phones, and panels, ensuring reliable performance and high-quality end-user experiences.

HR Executive & Trainer

Vertex

02/2014 - 09/2015 20

Achievements/Tasks

Efficient Background Check Management Managed pre-employment and volunteer background checks, ensuring accurate completion of forms.

Coordinated with vendors to process checks and retrieved results in a timely manner, maintaining compliance.

Vendor Coordination & Results Handling Liaised with third-party vendors to ensure smooth background check processing. Collected and verified results, disseminating them promptly to relevant stakeholders while ensuring confidentiality and regulatory adherence.

Compliance & Accuracy Assurance Monitored and ensured the accuracy of completed forms and background check processes, safeguarding compliance with company policies and legal standards. Delivered comprehensive and accurate reports to decision-makers.

Consultant

Sutherland Global Services

02/2013 - 02/2014

Achievements/Tasks

Exceptional Customer Service Management Provided comprehensive customer support, addressing complex queries, issues, and complaints.

Ensured customer satisfaction through effective problem-solving and timely resolution, maintaining a positive service experience.

Issue Resolution & Complaint Handling Handled and resolved customer complaints and issues, applying strong communication and analytical skills to deliver solutions that ensured customer retention and brand loyalty.

Task & Process Management Managed daily assigned tasks and responsibilities within the BELL process, ensuring efficiency and alignment with company objectives. Prioritized workload effectively to meet deadlines and maintain smooth operations.

Dedicated Process Ownership & Accountability Took ownership of specific processes, ensuring all procedures were followed precisely. Managed workflow effectively, providing consistent and reliable customer service while achieving key performance targets.

EDUCATION

Master of Science in Information Technology (Integrated) (2013)

80% (Gold Medalist)

Higher Secondary Certificate (2008)

60%

Senior Secondary Certificate (2006)

84%

CERTIFICATIONS

Certified in Certified ScrumMaster (CSM)

ACHIEVEMENTS

Promoted to Senior Testing Associate at Amazon. Awarded Employee Recognition and Quarterback Champion

Awards.

Honored as Academic Topper and Gold Medalist in M.Sc. IT. Successfully managed teams of up to 30 people.

LANGUAGES

English Tamil

Project Management

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