Systems Administrator Information Technology

W. Andre’ Walton

MDM Specialist Entry-Level Network & Systems Administrator Cisco & Endpoint Support 668 Aspen Drive, Romeoville, IL 60446 *******@*****.*** 630-***-**** PROFESSIONAL SUMMARY

Information Technology professional with a strong foundation in mobile device management, network systems support, and enterprise-level IT operations. Brings hands-on experience managing hardware and software infrastructure, optimizing deployment pipelines, and administering secure mobile environments. Recently completed Cisco Networking and A+ coursework to reenter the job market and prepared for network and systems administration roles. I offer a consistent history of resolving technical issues, improving system functionality, and delivering operational stability across high-volume environments. CORE TECHNICAL COMPETENCIES

Configure initial settings on Cisco switches

Configure and secure switch ports for network compliance

Implement and manage secure remote access solutions

Perform basic router configurations via CLI

Route traffic between directly connected networks

Verify end-to-end connectivity across segmented networks WORK EXPERIENCE

IO Engineer

OptumRx – Schaumburg, IL December 2020 – May 2023

● Provided end-to-end support for enterprise-wide Continuous Delivery tools by establishing best practices, facilitating training, and resolving high-level operational issues.

● Collaborated with cross-functional engineering teams and customers to identify and remediate deployment and build automation failures, ensuring consistent service delivery.

● Engineered and maintained Continuous Delivery pipelines using Jenkins and XebiaLabs, enabling streamlined and automated software deployments.

● Administered system enhancements and plugin integrations for Continuous Delivery platforms, supporting uptime and seamless developer experience.

● Support and build integrations between enterprise tools using APIs and service-based approaches to meet advanced automation requirements.

● Applied CI/CD methodologies to support scalable solutions for complex technical issues, enhancing pipeline reliability and deployment efficiency.

Mobile Device Management Engineer

CatamaranRx / Optum – Schaumburg, IL April 2013 – December 2020

● Delivered mobile infrastructure aligned with enterprise policies by provisioning equipment based on operational needs and budget controls.

● Monitored and analyzed mobile usage reports to reduce cost overruns, initiating vendor collaborations to resolve billing inefficiencies.

● Maintained compliance with Group Purchasing Organization contracts to maximize value through negotiated discounts and service credits.

● Performed troubleshooting tasks such as ESN swaps, number changes, and rate plan adjustments to minimize user disruptions.

W. Andre’ Walton Page 2

668 Aspen Drive, Romeoville, IL 60446 *******@*****.*** 630-***-****

● Configured and managed user permissions in Active Directory and administered MobileIron and Good Dynamics for mobile security compliance.

● Supported end users via ServiceNow by managing requests, resolving device issues, and implementing fixes in alignment with SLAs.

● Educated help desk personnel on enterprise mobility tools, ensuring accurate support delivery and policy adherence.

Technical Support Specialist

US Cellular – Bolingbrook, IL September 2010 – December 2012

● Resolved complex second-tier wireless connectivity issues by investigating hardware, account, and network conditions across customer devices.

● Delivered tailored technical support by aligning recommendations with individual customer concerns and device specifications.

● Guided users through alternative solutions and enhancements, including accessory integrations and service feature optimization.

● Processed account requests, adjustments, and documentation to ensure continuity of service and verify and maintain accurate customer records.

● Coordinated with internal teams and departments to expedite issue resolution while upholding professionalism and technical accuracy.

EDUCATION & CERTIFICATIONS

2023 – Joliet Junior College – Romeoville, IL

Completed coursework in A+ and Cisco Networking

2009 – 2010 – CLC Advance Technical Training Center – Alsip, IL MCP Certification Received

Advance Technical Training Center – Oak Forest, IL Electronic Engineering Technology (E.E.T.) Diploma Received AVAILABILITY & OBJECTIVE

Currently seeking full-time opportunities within 30 miles of Romeoville, IL, as a Mobile Device Management Specialist or a junior level Network/System Administrator. Fully prepared to reenter the workforce following completion of Cisco networking coursework and bring immediate value to IT operations with a solid foundation in infrastructure and mobile security support.

Contact this candidate