Customer Service A Licensed

Leonard Ayere Ala

647-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Versatile and proactive professional with a strong work ethic and can-do attitude. With a background in business and filmmaking, I bring leadership, team management, and problem-solving skills to any role. As a licensed security professional through Service Ontario, I am trained to create safe and secure environments. I have a passion for service and safety, and I am excited to apply my skills in a hands-on, fast-paced work setting. Whether operating forklifts, managing tasks in warehouse environments, or ensuring safety on the job site, I am a fast learner who thrives in dynamic roles. Committed to teamwork, efficiency, and a positive atmosphere, I am ready to make valuable contributions in any labor-intensive or security-focused position.

SKILLS

• Adaptability & Flexibility • Computer skills

• Time Management & Efficiency • Customer Service & Communication

• Problem-Solving & Critical Thinking • Attention to Detail & Organizational Skills

• Leadership & Team Management Forklift Operation & Warehouse Management

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• Safety & Security Awareness

PROFESSIONAL EXPERIENCE

VOLUNTEER 11/2024 to Current

Amour Heights Presbyterian Church Toronto - Toronto Assisted with organizing and executing 2+ events monthly, ensuring smooth operations and a 98% participant satisfaction rate.

Maintained clean and safe facilities, supporting 100+ weekly church attendees and enhancing the overall experience.

Played a key role in event planning, increasing attendance by 25% through effective coordination and engaging activities.

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FILMMAKER 01/2015 to Current

Cameroon Film Industry (CFI) - Cameroon

Implemented creative problem-solving to increase production efficiency by 20% and minimize delays.

Coordinated with teams to define vision, identify technical needs, and create schedules, managing 3+ teams to deliver projects on time and under budget, achieving a 25% cost savings.

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WAREHOUSE/GENERAL PRODUCTION ASSOCIATE 11/2024 to 03/2025 E-Traderz Incorporated Toronto - Toronto, ON

• Operated forklifts to load, unload, and move materials between storage and production areas.

• Lifted and transported materials weighing up to 65 pounds, ensuring efficient workflow.

• Maintained clean and organized workspaces by enforcing strict housekeeping standards.

• Streamlined picking, packing, and shipping processes, reducing order processing times. CONSTRUCTION WORKER 12/2024 to 02/2025

Golden Spark Construction Company - Toronto, ON

Completed 50+ projects using hammers, saws, squares, levels, and fastening devices, ensuring precision and a 95% on-time completion rate.

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Contributed to a safe work environment by adhering to protocols, reducing accidents by 30%, and conducting regular safety checks.

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Loaded, unloaded, and moved 1,000+ materials per month, optimizing storage and reducing handling time by 20%.

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MANAGER CAR DEALER SALES COMPANY 01/2019 to 11/2024 Platinum Auto Car Sales - Yaounde

Managed and motivated a team of 10+ employees, boosting productivity by 20% through effective leadership.

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Accomplished 15+ tasks within deadlines, consistently exceeding performance expectations.

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Maintained a professional, organized, and safe environment for 30+ employees and patrons, achieving a 98% safety compliance rate.

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Resolved customer disputes in an average of 20 minutes, increasing customer retention by 30% and ensuring high-quality service delivery.

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EDUCATION

Paragon Security Training Company - Toronto, ON Graduate Certificate 03/2025

LAURATE BUSINESS COLLEGE (LBC) BAMENDA - BAMENDA Associate of Arts Graphic Art And Designs, 06/2014

Cameroon College of Arts, Science & Technology - Bamenda High School Diploma 06/2007

LANGUAGES

English

Full Professional

French

Limited Working

CERTIFICATIONS

• Forklift Certification

• First Aid Certification

• CPR/AED Certification

• Security Guard license

• Harm Reduction Certificate

• Diploma in Graphic Art and Design

• Diploma in cinematography and audiovisual production AVAILABILITY

I am full time Available

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