Customer Service Front End
Resume:
SUMMARY
SKILLS
EXPERIENCE
BRYANA
SCHURR
**************@*****.***
Peoria, AZ 85382
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Customer Assistance
• Customer Service
• Payment Processing
• Cash handling experience
FRONT END MANAGER 09/2022 to Current
Fry's Food And Drug - Peoria, Arizona
• Manage customer complaints and rectified issues to complete satisfaction.
• Manage cash flow of store, including cashier operations, bookkeeping and security. Handling payment processing and provided customers with receipts and proper bills and change.
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• Put together schedule for floor staff according to skill sets and coverage needs.
• Welcome large volume of guests and improves overall customer service. Delegate work to employees based on shift requirements, individual strengths and unique training.
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Answer phones to respond to customer inquiries and transfer's calls to appropriate staff members.
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Attends meetings to discuss current metrics for position per company standards, as well as refreshers and scheduling matters.
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• Attended a panel for current job promotion.
BACKUP RECEIVER 05/2019 to 03/2021
Krogers Grocery Store - Fort Worth, TX
• Verified that all items received matched invoice descriptions and quantities.
• Organized and maintained backroom stock shelves for easy access to product.
• Inspected deliveries for damages or discrepancies prior to stocking shelves. Processed returned merchandise according to company policy, including checking condition of product before restocking it onto shelf or returning it to vendor.
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• Utilized RF scanners for efficient tracking of materials throughout facility. ASSISTANT PRODUCE MANAGER 03/2019 to 03/2021
Krogers Grocery Store - Fort Worth, Texas
Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
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• Reviewed invoices to verify accuracy of order quantities and prices.
• Maintained a clean work area by cleaning counters, shelves and displays regularly.
• Received produce deliveries and unloaded produce.
• Trimmed, washed and bundled produce.
• Replenished, rotated and culled displays several times daily.
• Completed mandatory shadowing with produce manager for promotion.
• Attended panel for promotion.
FLORAL CLERK 10/2018 to 03/2019
Krogers Grocery Store - Fort Worth, TX
• Assisted customers with selecting floral arrangements for special occasions. EDUCATION AND
TRAINING
• Maintained stock of fresh flowers and plants in the store.
• Ordered fresh flowers from vendors to replenish inventory. Arranged bouquets, wreaths, and other floral displays according to customer specifications.
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• Placed orders for custom flower arrangements as requested by customers.
• Checked expiration dates on all products prior to stocking shelves.
• Put up, maintained and removed displays for holidays and seasons. ASSISTANT FRONT END MANAGER 08/2015 to 10/2018
Fry's Food And Drug - Peoria, AZ
Managed daily operations of the front end area including opening and closing duties.
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Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
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• Supervised cashiers in handling transactions accurately and efficiently.
• Resolved customer complaints in a professional manner.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Completed a mentorship in house for promotion.
CASHIER 05/2015 to 08/2015
Fry's Food And Drug - Peoria, AZ
• Issued receipts, refunds, credits or change due to customers. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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• Verified that customers were of legal age to purchase alcohol or tobacco products. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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COURTESY CLERK 01/2015 to 05/2015
Fry's Food And Drug - Peoria, AZ
• Greeted customers and provided assistance in locating items.
• Took unwanted items from checkout to proper location.
• Followed best practices for bagging items in reusable, plastic and paper bags. Primavera Online High School - 2471 N Arizona Ave Chandler, AZ 85225 High School Diploma
06/2010
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