CSE L3

RESUME

BUTTA MANISH Email: ************@*****.*** Ph.NO: +91-949*******

CAREER OBJECTIVE

Seeking a challenging job where my analytical and technical skills are fully utilized and helps me to build a good carrier Strength and Knowledge.

TECHNICAL QUALIFICATION

Certified Master in Networking and Administration (MNA) in Jetking Institute, Ameerpet.

MANAGERIAL SKILLS

Handling the Asset Management tool & asset distribution across locations, Network Printers Configuration.

Interaction with Top Executive Clients and collecting the issues and resolving the issues at the Client Desk itself. If the issue is dependent on other teams, involving the teams and co-ordination with the team for resolving the issues.

Co-ordinating with Vendors for collecting data and procurement of IT assets and co-ordination with teams for further processing.

Handling all IT Tools like Veeam Backup, ESXI login and creation, McAfee DLP Security, VM Configuration across the Organization.

Handling all the Security tools Sentinel One (EDR), ZTNA, McAfee DLP, Radar x360, Pulseway Patch Management .

Handling team of 15 IT Team Engineers, 2000 Clients & Assets, Preparing Shift Roster for engineers.

Daily review call with the Client for any IT related issues and sharing the RCA for the SLA breached cases.

Involving in the Budget discussion for Procurements of IT Assets (Laptops, Desktops, Printers, Mobiles, etc.).

TECHNICAL SKILLS

PC - Assembling & disassembling, troubleshooting in Hardware.

Installing and upgrading device drivers.

Installing and configuring Operating Systems like Windows XP, Windows 7, Windows 10 & Windows 11.

Managing local users and groups, files and folders, desktop settings.

Working with disk management, backup and restoring data.

Working with email clients like MS Outlook, windows mail, O365.

Experience in scheduling and managing Client Meetings using online meeting platforms such as Microsoft Teams meeting, Zoom Meeting & Zoom webinars.

Scheduling the planned videoconference meetings into the videoconference system, configuring each meeting in accordance with the Client requirements.

Configuring and managing wireless networks using access points and wireless router.

Installation, configuring Active Directory Services.

Managing Domain Users and Groups.

Managing Group Policies.

Installing and configuring DHCP, DNS, WDS.

Migrating Systems from windows 7 to Windows 10 & Windows 11.

VPN Installation, Configuration & troubleshooting.

Worked on BMC Remedy Tool & Sapphire IMS–for raising tickets & resolving cases.

Worked on the RCA of the cases in the Helpmate Console (BMC Remedy Tool).

Asset Management through Sapphire IMS ticketing tool & Asset Distribution to the Client Locations.

Providing Support to 3 Plant Locations from Hyderabad H.O.

Creating MIS reports on various IT requirements (Inventory, New requirements, replacement,etc).

Administering Magic Info for media display in different locations.

Administration & support for VMS (Visitor Management Software) – SeQure Application

Worked on Patch management tool –Microsoft SCCM, Pulseway, DLP Tool – McAfee Agent & McAfee DLP Endpoint & Antivirus Tool – Symantec Endpoint Protection, SEQRITE AV, SentinelOne Antivirus (EDR).

WORK EXPERIENCE:

Worked in Wipro InfoTech as Desktop support Engineer & Shift Lead (5 Years and 7 Months) for the IT Team in Client location (Genpact Pvt Limited, April 2015 to November 2020). Handling the IT Team of 15 Engineers.

Working in Orient Cement Limited Hyderabad as CSE L2 Role from 1 Jan 2022 to present and Handling the IT Team of 20 Engineers.

EDUCATIONAL QUALIFICATIONS

B. Tech (ECE) from JNTUH University, with an aggregate of 68%, 2010-2014.

Intermediate from A.P Board of Intermediate, with an aggregate of 91%, 2010.

SSC from A.P Board of secondary school of Education, with an aggregate of 80%, 2008.

PERSONAL SUMMARY

Name : B. Manish

D.O. B : 20-03-1993

Father Name : B.Yellareddy

Gender : Male

Marital Status : Married

Languages : English, Kannada, Telugu & Hindi

Hobbies : Playing cricket, learning new technical things

Address : Plot No: 85, K. Anji Reddy colony, Balapur, RangaReddy (Dist.), Pin:500005,TS.

Place: Hyderabad

(B.Manish)

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