Data Entry Customer Service

DANESHA THOMAS

Madison, WI ***** 608-***-**** ***************@*****.*** WWW: Bold Profile

• Leadership

• Teamwork

• Customer Service

• Communication/data entry

Night Shift Lead, 11/2022 - Current

Saint Mary Hospital – Madison, WI

Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.

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• Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.

• Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere. Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.

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Concierge, 01/2019 - 06/2022

Artisans Senior Living Community – Middleton, WI, USA

• Initial point of contact with answering telephones and manning the front door

• Direct support including assisting with caring of patients

• General clerical duties using a computer system with reports and documents Lead Online Personal Shopper, 09/2014 - 09/2019

Hy-Vee – Madison, WI, USA

• Order selecting and preparing for delivery including payment handling

• Instructing of fellow shoppers planning workloads and directing delivery schedules

• First point of contact for customers with walk-ins, telephone and emails

• Problem solving complaints and addressing the needs of the department Fashion Design

Madison Area Technical College - Madison, WI

SKILLS

WORK HISTORY

EDUCATION

H.S. Diploma

Verona Area High School - Verona, WI

CPR

AVADE-De-Escalation

CERTIFICATIONS

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