Customer Service Forklift Operator

Plano, TX ***** 469-***-**** **********@*****.*** WWW: Bold Profile

KATELYNN KEITH

Enthusiastic customer service-oriented individual that adapts well in busy environments and is great with listening and learning before executing and always asking questions. Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

PROFESSIONAL

SUMMARY

SKILLS ● Training and mentoring ● Goal oriented

● Staff management ● Customer service

● Forklift operator certification ● Loading and unloading

● Shipping and receiving

SUPERVISOR/FREIGHT TEAM ASSOCIATE 06/2022 to Current Home Depot, Garland, TX

CASHIER TEAM LEAD 03/2020 to 06/2022

JD Sports/ Finish Line, Dallas, Texas

WORK HISTORY

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

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Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.

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● Lifted and moved items weighing 100 pounds multiple times per shift using the forklift Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.

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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

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● Communicated with customers and team members to solve problems.

● Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting. Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

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Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

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● Assisted customers by answering questions and fulfilling requests. Brookhaven College, Dallas, TX

Associate of Science, Business Administration, 05/2022 EDUCATION

QUALIFICATIONS ● Organized

● Outspoken

● Responsible

● Always ask questions if unsure, never assumes

● Outstanding communication

● Pays excellent attention to detail

CERTIFICATIONS ● OSHA Certified

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