Project Manager Management

LaKeasha S Kelly

Implementation Project Manager

704-***-**** ********.*****@*****.*** https://www.linkedin.com/in/lakeasha-kelly-4505aa32/ Charlotte NC

PROFESSIONAL STATEMENT

Highly skilled Implementation Project Manager with several years of experience in client consulting, account and project management. Committed to delivering exceptional

customer experiences, driving client satisfaction, and ensuring long-term success.

Demonstrated expertise in structuring and managing projects, providing subject matter expertise, and delivering exceptional client experiences. Proven ability to drive results in a fast-paced, dynamic work environment. Seeking a challenging role to leverage my skills and expertise.

AREAS OF EXPERTISE

SaaS Implementation Software Implementation Project Management Waterfall PM Methodology Operational Efficiency Employee Benefits Client Liaison Process Documentation Strong Analytical Skills Strong Oral and Written Communication Process Improvement Client Relationship Adaptability iSolved (Benefits and Payroll) ADP WFN (Benefits and Payroll) Paylocity (Benefits and Talent Acquisition) Paycor (Benefits) NetSuite (End User) Asana Box Jira Salesforce Slack Ironclad Stripe Workday (Benefits) Kronos Zoom Start-Up Tableau Indeed Hiring Platform

EXPERIENCE

Navex Remote

Solutions Consultant 04/2024 – 08/2024

Worked directly with our clients to evaluate existing systems, process, and/or user needs to analyze, recommend, design, and implement best-practice associated to multiple NAVEX applications.

Managed multiple projects and responsibilities simultaneously and consistently.

Reviewed, analyzed, and mapped customer business requirements to implementation objectives, the defined Scope of Work and signed customer contract.

Acted as a liaison between Sales, Product Engineering, and IT to communicate and deliver accurate and thoroughly scoped business requirements.

Acted as a liaison between Implementation, Customer Interface, Integrations Services and Product Engineering to coordinate and execute all phases of the project lifecycle, ensuring timely delivery and high-quality solutions.

Effectively reported and communicated to project teams, including customer stakeholders and internal management teams.

Developed and maintained a deep understanding of the functional architecture of various NAVEX software solutions.

Developed and initiated change impact assessments, sponsorship plans, communication plans and training plans to increase effectiveness, awareness, and adoption.

Presented NAVEX’s products and services to customers while providing functional and technical expertise.

Utilized company CRM (Salesforce.com) and Professional Service Automation tools to optimize Sales and Project Management activities.

Carrot Fertility Remote

Implementation Project Manager 09/2023 – 01/2024

●Served as the lead in implementing benefits for small and mid-market customers, overseeing the end-to-end process from project initiation to successful completion.

●Managed multiple project plans simultaneously, ensuring strict adherence to deadlines and delivering outstanding results that exceed customer expectations.

●Developed and delivered keynote presentations to customers, including project kickoff, tax withholding, and other benefits components, effectively communication project goals and objectives.

●Reviewed customer contracts and statement of work to gain a comprehensive understanding of selected benefits, providing detailed explanations to customers on how their benefits work and integrate into their medical plans.

●Conducted technical benefits system configuration for new customers of various sizes, ensuring the accurate configuration and functionality of benefit systems and Stripe payment processing setup.

●Fostered strong internal and external relationships by partnering closely with internal Customer Relationship Management (CRM) teams including Sales and external stakeholders to ensure alignment and collaboration throughout the implementation process.

Indeed Remote

Indeed Hiring Platform Implementation Consultant 07/2022 - 3/2023

●Consistently averaged a cSAT rating of 94%, through a consultative approach to resolution and product offerings.

●Served as a strategic partner to customers by defining and monitoring success criteria within an account and collaboratively building towards those goals.

●Collaborated closely with clients to understand their goals, needs, and challenges, and developed tailored solutions to address them effectively within the Indeed Hiring Platform while driving adoption of the platform.

●Managed a portfolio of 25 or more key accounts, serving as the primary point of contact and building strong relationships with clients.

●Developed and implemented strategies to improve customer retention, satisfaction, and adoption of the Indeed Hiring Platform resulting in a 17% in customer retention over an 8-month period.

●Delivered engaging live, virtual training and feature demo sessions to clients including large groups of Hiring Managers and Executives.

●Proactively identified targets and shared opportunities for increased feature usage and user engagement regularly with clients and internal partners.

●Managed setup of the add-ons, features, and any technical integrations including project management and leading the client through user acceptance testing.

●Proactively identified and shared product updates and beta testing opportunities with my clients.

●Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs.

HCM Unlocked Remote

HCM Benefits Consultant 11/2021 – 3/2022

●Successfully collected, configured, tested, and validated processes for new client implementations, ensuring accurate and efficient benefit administration.

●Obtained and review finalized benefits contracts from multiple benefits carriers to ensure

●Administered day-to-day operations of employee benefits programs, including health and wellness plans, retirement plans, disability coverage, life/AD&D, EAP, HSAs, FSAs, LOA, and voluntary benefits.

●Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed.

●Lead all aspects of the implementation project while managing day-to-day projects tasks for a successful and on-time go live launch.

●Collaborated with cross-functional departments to gather necessary data and complete comprehensive customer profiles, ensuring accurate benefit administration.

●Configured recruit ent/ATS and benefits product workflows to optimize HCM system build outs for Paylocity and Paycor systems.

●Conducted training sessions for new client administrators on the utilization of the benefit administration system, facilitating seamless adoption and optimal system usage.

●Coordinated and initiated all carrier and outside vendor EDI/Custom file connections with the benefit administration vendor, ensuring smooth data transmission and integration.

●Configured and administered annual policy renewals, implemented new plans, and administered timely billing, roster adjustments, and policy activity without coverage lapses.

The Posh Nail Loft Charlotte NC

CEO and Lead Licensed Nail Technician 01/ 2019 – 06/2024

●Implements deals for Specialty Services such as Spa Nail Care to increase revenue by 300%.

●Grows repeat Client Base from 4 to 120+ Clients through effective Marketing on Social Media Platforms and ensuring Quality Customer Service.

●Manages Client Quality Assurance program, including On-Site Evaluations, Internal Audits and implantation of Feedback received from Customer Surveys.

iSolved HCM Charlotte NC

HCM Implementation Consultant 06/2017 – 12/2018

●Established and managed activities towards ACA Implementation project milestones independently.

●Led information and requirements gathering discovery sessions that result in detailed business requirements for clients based on their needs.

●Designed and Developed various Employee Benefit Models to support Benefit Plan rollouts that increased Team and Client Comprehension and decreased General Inquiry Ticket submissions by 81%.

●Successfully collected, configured, tested, and validated processes for multiple new client implementations simultaneously, ensuring accurate and efficient benefit administration.

●Assisted in the development and execution of customer onboarding and training programs to ensure a smooth transition and successful integration of new customers.

●Served as main of contact both internally and externally for implementing and configuring the benefits module of the iSolved HCM platform.

●Provider regular implementation status updates to internal and external stakeholders as well as a presentation to the client of completed implementation and training of the system.

●Led annual open enrollment activities, including, outside vendor communications, benefit plan contract review and data transfers, ensuring accurate employee enrollments and changes.

●Effectively communicated any project expectations, progress and milestones to my clients, team members, and executive team in a timely and clear manner.

●Effectively demonstrated initiative, drive, and expertise with an ever-changing SaaS environment.

●Collaborated with payroll, legal, local management, employees, and third-party vendors to process enrollments, claims, Return to Work procedures, offboarding, and ensure regulatory compliance.

ADP Charlotte NC

Benefits Implementation Specialist & Project Manager 08/2015 – 06/2017

●Obtained and Validated all Open Enrollment details and materials from Internal and External Sources to support the configuration of all plan builds including rates within ADP Workforce NOW.

oTested plan builds to ensure enrollment accuracy before Open Enrollment launch date.

oCompleted/updated all carrier connection feeds with plan carrier contacts by deadlines to ensure timely delivery of benefit cards.

oMapped employees to designated plans via employee enrollment data file upload.

●Collaborated with various Benefit Providers to increase Client Benefits Administration in resolving Employee eligibility, Vendor Invoicing and Claims by 79%.

●Analyzed existing Client Systems, Interface Requirements, and Operational Needs to ramp-up Clients with System Functionalities, Configurations and Adaptation.

●Conducted regular customer check-ins and reviews to assess customer satisfaction and identify opportunities for improvement.

Charlotte Mecklenburg Schools Charlotte NC

Benefits Coordinator & HRIS Support Specialist 05/2014 – 07/2015

●Processed weekly incoming employee files.

●Created ATS administrative access for Hiring Managers in the CMS School system.

●Maintained and update employee records in the HRIS system to ensure data integrity and compliance.

●Generated reports and analyzed HRIS data to support HR and business operations.

●Managed and Processed all Audits pertaining Employee Benefit Eligibility changes including New Hire Dependent Eligibility and Life Status events.

●Partnered with Employee & Insurance Agencies in Verifying Employee / Dependent Insurance Coverage while assisting in resolving Group Insurance Claims.

EDUCATION

Strayer University Charlotte NC

BA Human Resource Management

Graduated 08/2013

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