Customer Service Team Member

Summary

Skills

Experience

AMANI GRAVES

***********@*****.***

Great customer service provider with a strong work ethic and positive attitude. Highly effective in fast-paced work environments.Energetic and motivated who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

Product labeling abilities

Organizational ability

Time management

Team contribution

Organizational skills

Strong communication skills

Strong team member

Safe food handling

Safety guidelines

Responsible

Problem resolving

Fast learning

Community activities

Child management

Front House Manager Jan 2018 to Apr 2018

Atlas Performing Arts Center Washington, DC

Handled the complaints and concerns of customers.

Provided bookkeeping of important files.

Provided constructive suggestions and encouragement to employees. Organized and positioned product cases in produce warehouse and walk-in cooler. Greeted new customers, answered initial questions and took drink orders. Gave every customer immediate and undivided attention. Greeted guests in a pleasant and courteous manner. Praised by management for being a fast and efficient worker, requiring little supervision.

Broke down heavy pallet loads of cases, boxes and bags. Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.

Greeted all customers.

Skillfully anticipated and addressed guests' service needs. Summer Camp Counselor Jun 2016 to Aug 2016

Bass Circle Apartments Washington, DC

Led clients and groups of all ages through personal workouts and skill development training.

Designed each class to match the skill and learning levels of all participants. Completed daily logs and different records in an accurate and efficient manner. Watched behaviors, corrected issues and looked for signs of deeper issues like abuse.

Planned and managed a wide range of activities focused on physical and mental development.

Cultivated and deepened relationships between staff, families and camp children.

Maintained tidy, clean and organized play and work areas. Tracked class attendance and monitored class size to gauge the effectiveness of promotions.

Stocker Jun 2015 to Aug 2015

Education and Training

Broad Branch Market Washington, DC

Monitored available products and suggested items to reorder. Provided friendly and knowledgeable service to all guests. Added labels to products, rotated current stock and professionally arranged merchandise.

Arranged and stocked department displays.

Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.

Swept floors and maintained sweep logs.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Stocked deliveries in a timely and safe manner.

Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.

Stocked, priced, front-faced and rotated merchandise. 2018

Phelps Architecture Construction And Engineering High School Washington, DC

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