Information Technology

Bryan Anderson

*************@*****.*** 385-***-**** West Jordan, UT

SUMMARY Seeking IT Help Desk Tech role with years of experience in technical support and customer service. Previously served as Service Desk Technician at ASM Research, resolving hardware, software, and connectivity issues for the Department of Veterans Affairs. Skilled in technical troubleshooting, problem-solving, and effective communication to enhance user satisfaction and system functionality.

WORK EXPERIENCE Salt Lake County Health Department West Jordan, Utah Covid Exposures Coordinator Nov 2020 - Apr 2022

• Coordinated communications with workplaces regarding COVID-19 positive test results, ensuring awareness of contagious periods and adherence to safety protocols.

• Provided guidance on return-to-work procedures, addressing employer and employee queries to facilitate smooth transitions.

• Maintained detailed records of communications for accurate tracking and effective follow-up.

ASM Research, Department of Veterans Affairs Salt Lake City, Utah Service Desk Technician/Public Trust Clearance Aug 2016 - Mar 2018

• Resolved a diverse array of hardware, software, and connectivity issues, including timely password resets and multi-factor authentication support.

• Maintained routine operations of IT system applications to ensure optimal functionality and user satisfaction.

• Enhanced overall service quality by effectively communicating with end-users to identify and address application-related concerns. Salt Lake County Health Department Murray, Utah

Undercover Auditor Dec 2013 - Feb 2016

• Conducted undercover audits of vehicle emissions inspection stations to assess technician practices for regulatory adherence.

• Ensured accuracy and integrity in emissions testing processes through meticulous examinations.

• Compiled detailed reports on audited sites, identifying compliance levels and pinpointing areas for improvement.

EDUCATION ITT Technical Institute

Associate of Science, Network Systems Administration Murray, Utah

Mar 2015

SKILLS Self-Motivated • Customer Service • Multitasking • Attention to Detail • Teamwork and Collaboration • Technical Troubleshooting • Remote Support • Communication • Critical Thinking • Problem Solving • Windows Operating Systems • Time Management

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