QA Analyst

Samantha Valiyaparambil

McKinney, TX- *****

Email: ********.****@*******.*** Mobile: 318-***-****

LinkedIn: linkedin.com/in/samantha-valiyaparambil-6aaa4a148

Profile

Senior Salesforce QA with 8+ years of experience in roles like Release Manager, Test Specialist, and QA Engineer. Proven QA Lead with 2 years of leadership, Certified Scrum Master focused on efficiency in software development. Proficient in rapidly acquiring new technologies and maintaining exceptional quality standards. Dedicated to continuous improvement and learning.

Professional Experience:

Info Services, Frisco, TX Dec 2024 - Present

Client: T-Mobile

Role: Senior Salesforce QA

Technical Skills:

oCRM: Salesforce – Sales, Service, Marketing Cloud, CPQ, Order Management.

oProject Tracking: Skilled in using q-Test, Figma, SharePoint, Copado, Microsoft Word, Excel, Salesforce Inspector, Jira

oTest Management: Test case preparation, test results update and test execution utilizing q-Test

Key Responsibilities:

Requirement Analysis and Test Planning – Collaborating with stakeholders [Product Owners, Business Analysts, Developers] to understand requirements and technical specifications.

Analyzing functional and non-functional requirements of Salesforce application [Sales, Service, Marketing Cloud, CPQ]

Designing test plan high level, Detailed test cases and test scenarios based on the requirements and user stories.

Writing comprehensive manual test cases ensuring full coverage of business process

Testing customization, workflow, configurations specific to the Salesforce environment

Identifying and resolving defects during functional, regression and end-to-end testing

Identifying defects and inconsistencies in the Salesforce environment, tracking them using Jira

Collaborating with Dev to ensure timely resolution of issues

Reporting defects, documenting steps to reproduce and verifying defect fixes.

Preparing detailed test documentation, test logs, test results evidence documents for each user story.

Focuses on analyzing business processes to identify inefficiencies and recommend improvements.

Demo presentation to Business team after completion of each feature

Provide regular status updates and reporting on testing progress to Scrum Master, PM, PO and Developers

IBM, Monroe, LA May 2019 - Nov 2024

Client: AT&T, Dallas TX Oct 2023- Nov 2024

Role: Test Planner and Executor [End to end Tester]

Technical Skills:

oCRM and ITSM Platforms: Proficient with Salesforce and ServiceNow for managing customer relationships and IT services.

oProject Tracking: Skilled in using iTrack, Jira, Microsoft, Excel, SQL, Power point, Adobe for project tracking and issue management.

oTest Management: Experienced in utilizing Zephyr for test planning and execution.

Key Responsibilities:

Responsible for comprehensive test planning and end-to-end test execution.

Demonstrated expertise in end-to-end project implementation and consulting within the ServiceNow platform.

Focus on method analysis and operations/systems analysis, leading to streamlined processes and successful project outcomes.

Proven ability to communicate clearly and concisely, both verbally and in writing, ensuring effective collaboration and understanding across all levels of Business requirement.

Presentations with Business team, PO’s, Architects, Leads to review Test plan documents.

Conducted requirement gathering and planned test documents for system enhancements.

Attend daily Scrum meetings, Team meetings, Planning meetings, Review meetings.

Works with stakeholders to redesign workflows, enhance productivity, and optimize operational efficiency.

Possesses a strong knowledge and understanding of all phases of the Software Development Life Cycle (SDLC).

Specialized in testing the end-to-end Order Management flow, ensuring seamless operation from initiation to completion.

Analyze the full end-to-end process to eliminate waste, reduce bottlenecks, and improve overall efficiency.

Evaluate financial impact, cost savings, and efficiency gains from process enhancements.

Client: American Red Cross [ARC] Apr 2023 – Jul 2023

Role: Salesforce QA Engineer

Technical Skills:

oProject Management: Proficient in Jira for task tracking and project management.

oData Analysis: Advanced skills in Excel, capable of handling complex data sets and reporting.

oMobile Testing: Experienced with Browser Stack for cross-platform mobile application testing.

oTest Management: Utilized Zephyr Squad for test planning and execution.

oCRM Platforms: In-depth experience with Salesforce and Service Cloud for CRM management.

Key Responsibilities:

Developed comprehensive Test Plans and Test Cases in accordance with business requirements.

Gained extensive experience in managing projects focused on Functional, Regression, and Acceptance Testing within Agile frameworks.

Demonstrated good knowledge of Data Loader for efficient Salesforce data operations.

Analyzed and optimized CRM business processes, including Case Management, Case Assignment, Events, Intake, Services, Invitations, and Accelerated Inquiry.

Client: T-Mobile Jun 2020 – Mar 2023

Technical Skills:

oDevelopment Tools: Proficient in VS Code for editing code and version control.

oProject Management: Skilled in using Jira, Microsoft Suite, SQL, Excel, SNAP and Rally for task tracking and project management.

oTesting Suites: Experienced with Q-Test and Provar for Test management and Automation.

oDeployment Tools: Knowledgeable in Copado for Salesforce deployment and Release management.

oAPI Testing: Competent in API testing with Postman.

oSalesforce Expertise: Well-versed in Sales Cloud, Service Cloud, and Salesforce CPQ.

Key Responsibilities:

Completed comprehensive Salesforce and Agile methodology training.

Prepared detailed Test Plans and Test Cases based on business requirements.

Developed and maintained test data to support robust testing efforts.

Created and managed an automated regression test suite using Provar.

Lead an offshore team, coordinating between multiple teams for defect resolution.

Executed end-to-end (E2E) test cases in collaboration with application teams.

Participated in the development of Test Plans for User Acceptance Testing (UAT).

Tested Salesforce administrative tasks and managed data migration and integration.

Analyzed business requirements to design Salesforce custom objects and relationships.

Managed and groomed regression test suites, optimizing test coverage and execution time.

Supported testing in multiple environments and reviewed documentation for testability.

Created test artifacts and documentation, ensuring clarity and comprehensiveness.

Conducted various types of testing, including SIT, UAT, Integration, and Performance testing.

Assisted the development team in troubleshooting and root-cause analysis of defects.

Documented test results and communicated effectively with project stakeholders.

Actively participated in all Agile ceremonies, including stand-ups, grooming, and planning.

Client: Blue Cross Blue Shield Massachusetts

Role: Salesforce/Vlocity Release Manager

Technical Skills:

oProject Management Tools: Proficient in Jira for tracking and managing projects.

oCRM Platforms: Extensive experience with Salesforce administration and configuration.

oOffice Software: Skilled in Microsoft Office Suite

oDocumentation: Adept at creating clear and comprehensive documentation for release processes.

Key Responsibilities:

Release Planning: Strategically plan and execute scheduled releases, ensuring alignment with project timelines.

Agile Methodology: Adapt to fast and agile release cycles, promoting continuous integration and delivery.

Environment Management: Install Vlocity sandboxes and manage deployments across various environments.

Quality Assurance: Facilitate release activities across all Vlocity/Salesforce development teams to ensure quality and timely deployments.

Collaboration: Work closely with development teams to resolve build problems and merge conflicts.

Stakeholder Engagement: Partner with key stakeholders to define and communicate release plans for upcoming releases.

Consistency Maintenance: Responsible for maintaining consistency between Salesforce sandbox environments throughout the development lifecycle.

09/2017 - 11/2017

APEX SYSTEMS Monroe, LA Sept 2017 – Nov 2017

NETWORK OPERATIONS TECHNICIAN

Technical Skills:

oNetwork Analysis & Troubleshooting: Proficient in technical analysis, remote testing, and troubleshooting of physical layer and network switching equipment.

oIncident Management: Experienced in monitoring automated and end-user incident reporting, with a strong track record in problem resolution.

oCustomer Support: Capable of providing direct customer support, addressing technical issues promptly and effectively.

oEquipment Maintenance: Skilled in maintaining and repairing routing, IP switching, firewalls, and remote access protocols.

oNetworking Protocols: Knowledgeable in TCP/IP, routing protocols, IP addressing, and troubleshooting DS0/DS1 physical layers.

oCarrier Collaboration: Worked with offnet carriers including LEC, CLEC, and ILEC.

oNetworking Equipment: Hands-on experience with Layer2/3 networking equipment from Alcatel-Lucent, Cisco, and Juniper.

oSoftware Proficiency: Well-versed in using systems like AVAYA, LIMS, NTM, and office tools such as Excel, PowerPoint, and Visio.

Key Responsibilities:

Conducted comprehensive technical analysis and maintenance of network infrastructure to ensure optimal performance.

Monitored and resolved incidents and outages, contributing to high levels of system reliability and user satisfaction.

Provided exceptional customer support, both remotely and directly, to address and resolve technical issues.

Maintained and repaired essential network equipment, ensuring robust security and connectivity.

Collaborated with various offnet carriers to facilitate seamless network integration and service provision.

Utilized a range of systems and tools to enhance operational efficiency and documentation clarity.

Key Skills

Salesforce: Admin / Vlocity DX, Sales Cloud, Service Cloud, Salesforce CPQ

Manual Testing: API Testing [Postman], Mobile/Device Testing

Automation Testing – PROVAR

JIRA, q-Test, Zephyr Squad, Confluence

Copado

DevOps / Release Management

VS Code · HTML/CSS

SQL

Programming in Python, VB and .NET

SAP FI - Accounts Payable and Receivable, Configurations for SAP HCM

SAP Data Migration tools like WINSHUTTLE and LSMW, Reporting in Excel

MS Office Suite

Excel, PowerPoint, SharePoint, Visio, Pivot table, Adobe, SNAP

Key Courses and Training

Salesforce Administration

Provar Training

SAFe Agile Methodology

Journey to Cloud 14 in 4

IGNITE Technical Essentials

Agile@IBM Training

SAFe Scrum Master

Certification

CSM – Scrum Master Certification

IBM Cloud Certification

PROVAR Essentials

PROVAR Advanced

Education/ Qualifications

POST BACCALAUREATE in INFORMATION SYSTEMS

University of Louisiana at Monroe

2017

Bachelor’s in business administration

Chhatrapati Sahu Ji Maharaj University, Kanpur, IN, 2009

Master’s in business administration

Chhatrapati Sahu Ji Maharaj University, Kanpur, IN, 2014

Membership/Affiliations: Association of Information Technology Professional Member

Contact this candidate