Data Entry Customer Service
Resume:
.
.
Lennon, MI ***** 810-***-**** ******@*********.***
DENISE BALL
PROFESSIONAL
SUMMARY
Productive Data Entry Operator/Analyst with 6 years’ experience in the field. Proficiency in data entry, maintaining high levels of accuracy. Ability to quickly identify and rectify discrepancies to ensure data integrity. HIPAA compliant.
I am known for fast learning and commitment to continuous self-directed learning. Possesses strong attention to detail, highly organized and dependable, effectively managing multiple priorities with a positive attitude.
SKILLS
Proficient Data Entry Skills,
Research and Validation
Remote Work and Virtual
Collaboration Abilities
Proficiency using Data Entry
Software
MS Office and Excel Skills
Technical Documentation
Data Protection
Independent Learning
Strong Typing Speed and
Accuracy
Strong Attention to Details
Time Management
Customer Service
Medical Terminology
HIPAA Compliant
Insurance Verification
WORK HISTORY MEMBERSHIP DATA ENTRY ANALYST 04/2016 to 03/2022 Mclaren Health Plan, Flint, Mi
Data records Management
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Identified insurance payment sources and listed payers in proper sequence to establish a chain of payment.
Researched billing errors and discrepancies to initiate corrective action.
Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies, as necessary.
Maintained accurate records of customer interactions, ensuring proper documentation within the company’s database.
Ensured compliance with HIPAA regulations when managing sensitive patient information, protecting client privacy at all times.
Excellent communication skills, both verbal and written. DISTRICT WIDE SUBSTITUTE AIDE 03/2010 to 07/2013
Swartz Creek Community Schools, Swartz Creek, Michigan
Assist classroom teachers with educational instructions.
Answer phones, greet visitors and assist school secretary.
Provide first-aid to injured students.
Perform administrative duties.
Developed positive rapport with students through empathetic listening and genuine interest in their lives outside of school.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Collaborated cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
.
.
MIBOA EXTERN 03/2011 to 04/2011
Mid-Michigan Billing, Flint, Michigan
Utilized Healthmatics and Allscripts for data processing.
Processed patient encounter forms.
Submitted insurance claims and research rejections.
Applied commercial insurance and patient payments.
Worked to resolve insurance and patient outstanding accounts.
Filed outstanding patient accounts to collections.
Verified patient insurance coverage.
Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
Communicated with insurance providers to resolve denied claims and resubmitted.
Filed and updated patient information and medical records. EDUCATION Ross Medical Education Center, Flint, Michigan Medical Insurance Billing and Office Administration Certificate, 04/2011
Contact this candidate