SaaS Implementation / Business Analyst
Resume:
JASON OLSON
*****.*****@*****.***
STRENGTHS
Adaptability
Ability to be flexible and
manage time to ensure
each client receives the
strategy they need to
succeed.
Analytical Thinking
Effectively identify and
address inefficiencies in
business processes.
Collaboration/
Communication
Experience presenting
complex data in an
easily understandable
manner internally and
with the clients.
Problem-solving Skills
Successfully test and
quickly resolve system
issues.
Technical Proficiency
Deep understanding of
technical aspects of
system integrations and
ability to quickly learn
and be proficient in new
solutions.
SKILLS
• Business Process and
Improvement
• Data Analysis
• Data Mapping
• Requirements
Gathering, Analyzing &
Documentation
• Readiness/Acceptance
Testing
• Quick Learner
• Strong Analytical and
Technical Skills
Technical Consulting Implementation Business Analytics SUMMARY
Hardworking, energetic, organized professional who learns quickly and is a team player. Expertise in business analysis, processes, data mapping for software implementation. Results driven, self-motivated and highly organized communicator delivering on time, quality results based on strategic business goals.
EXPERIENCE
Senior Technology Business Consultant
Black Knight Financial Services/Dark Matter Technologies April 2022-October 2024
• Quickly learn all aspects of new technology to act as subject matter expert.
• Define product scope, objectives and requirements.
• Consult with client to gather, analyze and document requirements to share with teams for implementation plan creation.
• Oversee client’s implementation scope and timeline thru Pilot.
• Assist clients in writing test plans and test cases.
• Conduct system, integration, readiness and acceptance testing to meet client needs.
• Deliver internal and client-facing training.
Implementation Consultant/Business Systems Analyst Wolters Kluwer Financial Services
May 2015-March 2022
• Perform lead duties implementing software requirements to meet client’s business needs.
• Gather, analyze, document, and develop those customer’s business requirements in collaboration with customer’s business, technical, and compliance staff.
• Work with internal teams to assist in the delivery of software, including effectively communicating with peers, non-technical personnel & customers at their level.
• Assist in the analysis, planning, logical design, development, testing and maintenance of customer engagement deliverables based on requirements.
• Works with team leads to generate and implement innovative approaches and alternative solutions to complex issues and needs.
Lead Compliance Analyst
Wolters Kluwer Financial Services
February 2011-May 2015
• Conduct legal, transactional, and compliance-related research using multiple resources.
• Work with compliance and technical team members to conduct testing against Expere content to identify defects.
• Provide compliance and technical support to resolve internal and external customer issues within various proprietary software products.
• Analyze, research and report legal risk for changes needed to the business and customers.
• First point of contact as SAP CRM Liaison including updating/training users of SAP CRM.
• Direct contact for Jack Henry & Associates to analyze, plan and document customer’s future enhancement needs.
Application Support Specialist
Wolters Kluwer Financial Services
February 2009-February 2011
• Mentor new team members to achieve maximum quality and results in customer support.
• Maintain flexibility with all functional areas of the company to provide support as needed.
• Work as a team to complete projects and solve problems.
• Provide technical support via telephone, voicemail, and email to resolve customer issues.
• Utilize company software and resources to resolve customer problems quickly and completely.
• Understand, research, and resolve escalated cases.
• Analyze customer issues and document completely per company policies.
• Educate and train customers on proprietary products.
• Complete understanding of tools and software utilized for application and technical issues.
Contact this candidate