It Support Engineer

Douglas (Todd) Roberts Downs, IL *****

Phone: 309-***-****

email Address: ****.***********@*****.***

Summary

A Sr. Level Desktop and Laptop Support professional with over 20 years of experience supporting Windows NT through Windows 10. Managed 1 Support Engineer candidate.

Highlights:

Strong experience in setting up networks, desktops, laptops in a Windows environment

Experience in supporting all hardware and software issues in a Windows environment

Designed and built entire networks for Radio Bloomington including cabling, desktop setups, servers, and network connectivity

Installed and supported all servers, switches, and network connectivity issues within a Windows 7/8/10 environment

Experience in providing support to all networking devices and standalone systems including Routers, network printers, Audio streamers and multifunctional devices

Provided excellent end user support for all IT and Telephony issues

Satellite programming and set up. Netques and Closures from different providers of automation. Learfield,Premier and Westwood One

Technical Skills

Systems:

Windows NT/XP/7/8/10. Window Server 2013/2013

Applications:

Office 365, Symantec Endpoint

Networking:

TCP/IP, LAN, WAN, Active Directory (AD), Cisco, Pixie, SCCM

Hardware:

Motherboards, Network Cards, Graphic Cards, Routers (Basic setup), Switches, CAT 5/6, Network Printers/MFDs

Telephony:

Avaya VoiP, Cisco, Analog / Punch blocks

Cloud Services:

Office 365, One Drive, Google Docs, Drop Box, iCloud

Devices and Brands:

Dell, HP,Acer,Ricoh, Logitech, Netgear,Cisco,Lynksys,Apple,Microsoft

Ubiquiti

Professional Experience

Caterpillar Decatur March 27th 2023 to Pres 2023

Ovation WPS Conratctor

IT Support

SCCM, Pixie Boot images

Break Fix

Returns & Depoyments

Software implimentation

Heritage Operations July 6th 2021 to March 2023

IT Support Specialist

Site installer / Upgrader. Coordinate with Admins on site and work with until project completion. Including Routing/Switches/APs/UPS/Wifi Controllers

SCCM, Pixie Boot images

Site UPS monitor in charge of changing all units, batteries and configurations of UPS units

Provided support via hands-on, phone and remote dial in for all hardware and software issues in a Windows 10 and Office 365 environment within an Cloud environment

Provided support for all hardware issues including but not limited to new line drops switches, motherboards, hard drives of desktops and laptops

Responsible for a company issued Cell iPhones over 250 devices and Endpoint accounts

Provided Office 365 Licensing and 2 form Authenticator setups of credentials

Radio Bloomington January 2018 to August 2020

IT Support Consultant/IT Support Manager

Hands on IT Support Manager of all systems and servers for the company

Provided support via hands-on, phone and remote dial in for all hardware and software issues in a Windows 10 and Office 365 environment within an Cloud environment

Provided support for all hardware issues including but not limited to new line drops switches, motherboards, hard drives of desktops and laptops

Responsible for all software updates/upgrades as well as providing support for all Windows applications as well as proprietary applications

Provided Office 365 Licensing and 2 form Authenticator setups of credentials

Responsible for adding and removing all clients in Active Directory

Setup, configured and troubleshot all desktops and laptops

Technologies: Windows 7/8/10, Office 365, Active Directory, MS Server 2010/2013, Routers, Switches, Audio Streaming Servers

Carousel Industries March 2017 to December 2017

IT Support Consultant

Provided remote level 3 convergence support for all applications and telephony equipment

Was the Avaya IP Office Phone systems Administrator for the company

Worked on a team of 6 for top level support for top tier businesses for adult living facilities, Hospitals, schools, police departments, lawyers offices for full phone system support

Technologies: Avaya VoiP, Windows

Server,VoIP

Radio Bloomington August 1998 to December 2017

1.IT Support Consultant/IT Support Manager

Maintained, troubleshot, repaired, and upgraded all technology systems within a 24/7 on call environment

Responsible for developing and building the current network infrastructure including Windows Servers 2010 and Windows 2013

Responsible for adding and removing all clients in Active Directory

Provided Office 365 Licensing and 2 form Authenticator setups

Setup for all Microsoft Exchange clients

All system upgrades including operating systems thru Windows 10, Hardware upgrades to all devices,desktops,laptops and servers.

Trouble shoot all network issues, routers switching and ups units.

Setup for main office multifunction –Fax,Scanner,Printers and share out with user rights on Server.

Three Lans per Building included – business,on-air and guest networks one bridge from business to on-air

DHCP services thru Microsoft on Windows 2003 server.

Maintained and troubleshot all of company’s automation software and networks

Maintained and troubleshot 3 locations for all Business Networks, responsible for all back ups and upgrades of desktops, laptops, and servers

Responsible for all Network Cabling and setup

Responsible for all servers, switches, and network connectivity

Maintain/ troubleshoot all Workstations responsible for all repairs and upgrades

Notify providers of any issues for audio networking software and business specialty systems – file reports and paperwork.

Responsible for 3 locations IT budget.

Responsible for phone add, moves and changes, jack changes, add and removing voice mail users on IWATSU system.

Technologies: Windows 7/8/10, Office 365, Active Directory, MS Server 2010/2013,

Responsible for all system Audits

Education

Tri-Valley High School

American College of Technology – AutoCad/Computer Technology Certifications

References

Dan Westhoff – Operations Manager 309-***-**** Radio Bloomington

Tim Watson – IT Diirector 309-***-**** - Heritage

Chris Goodwin – IT Supervisor 309-***-**** Heritage

Contact this candidate