Project Management It Support

Jason F. Keeney

Cincinnati, OH ***** 240-***-**** ***********@*****.***

CUSTOMER FOCUSED STRATEGIC & INNOVATIVE LEADERSHIP Astute and methodical self-starter leveraging broad-based training in IT support, project management and customer engagement management to thrive in a fast-paced and highly challenging environment. With a proven fastidious ability to think critically and resolve issues, consistently advance keen adeptness at leveraging superior communication skills to convey the mes- sage to a diverse audience of varying expertise. Possess exceptional organizational and time management skills to complete projects successfully within the established timeline. Equipped with an impeccable work ethic, a strong sense of respon- sibility to empower customers and resolve large-scale issues, with an excellent track record of dependability while critically meeting deadlines. Demonstrates an unwavering commitment to customer satisfaction, building trust, and resolving challenges with empathy and professionalism. Exemplify learning agility and the unmatched capacity to work independently with minimal supervision and collaboratively as part of a team. RELEVANT SKILLS

Information Technology Critical Thinking & Analytical Skills Problem Solving Quick Learner & Adaptability Oral & Written Communication Skills Project Management Skills CORE COMPETENCIES

● Attention to Detail: Known for a meticulous, detail-oriented approach to completing the most complex projects and ensuring the highest standards of consistency, and quality in all aspects

● Google I.T. Support: Skills in troubleshooting, networking, and cybersecurity.

● Customer-centric Focus: Proactively promotes customer loyalty through customer experience optimization, client acquisition & retention, customer insight awareness, brand awareness, and market research analysis. TECHNICAL SKILLS

Certification: Google I.T. Support, Google Bits and Bytes of Computer Networking, Google Work Smarter with Microsoft Word, Fundamentals of Project Management MS Office: Word, Excel, Outlook, PowerPoint MacOS: Pages, Numbers, Keynote Others: Social Media

CAREER EXPERIENCE & ACHIEVEMENTS

Trummel Painting, LLC – Cincinnati, OH

Chief Operating Officer • January 2019 – February 2025

● Delivering outstanding customer service by actively analyzing client concerns during consultations and tailoring solutions to meet their unique needs, even in time-sensitive scenarios

● Developing detailed project estimates, balancing client requirements with realistic timelines to manage expectations and ensure satisfaction

● Organizing and leading multi-person teams to execute projects efficiently, handling last-minute changes and unforeseen challenges with professionalism and composure

● Partnering with vendors to procure essential materials, skillfully navigating supply chain issues to ensure timely project completion

● Managing payroll and mediating interpersonal communications among contractors, resolving conflicts and maintaining team cohesion

● Enhancing the company’s social media presence by promptly responding to inquiries and feedback, ensuring a positive and accommodating experience for all clients. The Video Archive – Cincinnati, OH

General Manager • January 2017 – January 2019

Forno Osteria & Bar – Cincinnati, OH

Bartender Server • March 2016 – December 2016

Wine Guy Kitchen and Bar – Cincinnati, OH

Assistant Manager • May 2013 – February 2016

PROFESSIONAL DEVELOPMENT

Google Certificates: IT Support Fundamentals; Bits and Bytes of Computer Networking; Work Smarter with Microsoft Word; Fundamentals of Project Management; Cincinnati, OH (January 2025)

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