Customer Service Accounts Payable

Pennie Steinberg

** ********* *** ********** ** *6790 Home 516-***-**** ***************@******.***

Professional Experience

Waring Commercial Corporation 2021-2024

Consumer/Customer Service Specialist-Warranty Division

*High Volume of phone calls about warranty issues

*Researched engineering/technical questions about repairs/how to use commercial kitchen products

*Reviewed Parts Graphics for available parts for repairs and purchase

*Processed Internet web order refunds and processed credit card purchases

*Special focus on Franchise customer accounts for warranty issues for replacement units (Waffle/Blender/Panini program)

*Order entry of no charge replacement orders for warrantied units

Seitz Manufacturing 2014-2020

A/P and A/R Specialist

*Accounts Payable tasks include processing of vendor invoices using integrated systems

*Cash Applications, Wires, ACH’s & Lockboxes

*Access and support documentation to facilitate payment processing

*Research and resolve invoicing, purchase order, and payment discrepancy problem’s concerining shortages/overages in products, debit/credit memos, pricing errors, tax differences

*Bank Reconciliation’s/Month End Reporting & Assist with audit process with external auditors

*Processing of Tool Room Hours, Commission Statements, Seitz China’s A/R & A/P

Hutzler Manufacturing 2012-2014

A/R Manager

*Offered High levels of customer service acting as a liaison between Hutzler Manufacturing/Gourmac for over 100 accounts

* Bank reconciliations/Month End Reporting

*Full Cycle Accounts Receivables for Hutzler Manufacturing/Gourmac div of Hutzler Manufacturing

*Cash applications, credit cards & wire payments & research deductions, new sales orders and invoicing

Jasco Battery 2007-2012

Bookkeeper/Office Manager

*Full cycle Accounts Payable

*A/R Posting and Collections Process

*Bank Reconciliations- Reporting of sales commission statements for Month End Closing

*Process all cash receipts and prepared deposits

*Prepared all Return Merchandise Authorizations for credit returns

Technical Skills

SAP, CRM, CERB, IQMS, Phones, Microsoft Office Suite, Peachtree Accounting 7.0, QuickBooks, Traverse Accounting Software, MAS 90 & 200, ACT 2006, Payroll preparation, Purchasing, Vendor & Customer Management

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