Sr. Information Technology Engineering Advisor

Josh Knight

469-***-**** / *************@*****.***

PROFESSIONAL SUMMARY

As a results-driven IT professional with extensive experience in the engineering, administration, and support of information systems; I have demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. With in-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems; I possess strong “hands on” technical knowledge with multiple career field certifications. A skilled manager, with proven ability to lead and motivate project teams to ensure success as well as maximize productivity. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. My track record for diagnosing complex problems and consistently delivering effective solutions comes from first-rate communication and collaboration skills to lead and work in concert with diverse groups effectively.

MANAGEMENT SKILLS

ITIL v2 & v3, ITSM, SCRUM, SWOT, PMI, CapEx/OpEx, Budgeting, Service Modeling, CRM, Change Management, Systems, Integration, Mitigation/Upgrades, Operations Management, IT Strategy Development, Multi-Platform Networking, Technical Analysis, United States Navy Leadership

TECHNICAL EXPERTISE

Certifications: A+, MCP+I, CNA, MCSE, MCSA, CCNA, CCAA, MCITP, MCTS, PMP

Hardware: Laptops-Desktops-Workstations-Servers (HP, Dell, Micron, IBM, Toshiba, Compaq, including assembly/disassembly and repair), Hubs-Switches-Routers (Netgear, Cisco, Nortel, Linksys, Motorola, Xircom) RAID, SCSI, GigaNIC, Modems, Network Cards, Memory, Printers, Plotters, Scanners, Monitors, Blackberries, iPhones, and other peripherals.

Software: Windows (7, 8, 10), Windows 2003 Server, Windows 2003 Small Business Server, Windows Terminal Server, Windows 2008 R2, Windows 2012, Windows 2016, Windows 2019 (including Active Directory on all Windows based platforms), Windows 2022, SCCM 2012, Citrix Xenserver/Xenapp/Presentation Server/XP, MS Proxy Server, MS IIS Server, Microsoft Office (2010, 2013, Office 365, Dynamics), Skype, Teams, Azure, AS400, Track IT, Remedy, WSUS, SMS, NetIQ, MOM, WireShark, SCOM, Solarwinds, Auvik, VMware, vSphere, Hyper V, MapInfo, Anti-Virus (MacAfee, Norton, Sophos, Symantec), Exchange (2010, 2013, 2016, 365), Ping Utilities, Norton Utilities, Corel Draw, Photoshop, Adobe (Acrobat, Illustrator), Bomgar, TeamViewer, VNC, PC Anywhere, Visio, Lotus Notes, Veritas, Blackberry, Mac OS, VMWare, vRealize Operations, LogicMonitor

PROFESSIONAL EXPERIENCE

Sedgwick CMS September 2019 - Present

Senior IT Systems Engineering Advisor

Responsible for engineering and architecting of designs, implementations and maintenance of systems lifecycle management, security, resiliency and performance of production and non-production environments with no management supervision. Initiates and drives lifecycle management and capacity planning for infrastructure across the entire organization.Drives architectural improvements and standardization for the IT environment including choice of networking infrastructure, hardware, monitoring software and associated application infrastructure with no management supervision. Provides 3rd tier on-site and/or remote technical support as necessary. Seeks out and remediates security vulnerabilities. Provides 3rd tier remote access solution support: VMWare, Terminal Services, VDI, and Hyper-V. Designs disaster recovery solutions and leads planning and testing activities. Reviews and approves vendor invoices for Sr. Vice President of IT Infrastructure.

Accomplishments:

●Responsible for multi-million dollar projects on migration of multiple datacenters and platforms into a single enterprise flagship environment running VMWare VxRail architecture.

●Architected and engineered enterprise disaster recovery solution utilizing off site datacenter replication through RP4VM, including training for additional team members.

●Project lead for implementation of storage migration from VxRail to PowerFlex.

●Established SLA’s for team helpdesk ticket resolution and multiple upgrades to ServiceNow.

●Implemented LogicMonitor monitoring solution for enterprise level environment.

●Updated and managed licenses for all vCenters throughout the enterprise environment.

North Texas Preferred Health Partners May 2019 – September 2021

Director, Information Technology

Reporting directly to the Chief Operating Officer, maintained ownership of strategic and daily operations of information technology with the ability to balance the daily goals of the practice with a larger strategic vision. Lead with a comprehensive knowledge of all information technology disciplines for a multi-site physician organization requiring hardware, software, infrastructure support, helpdesk operations, network and data security, strategic and capital planning, intranet and website maintenance, voice systems support, and patient engagement technology optimization.

Accomplishments:

●Established hardware and software standards which included migration to Office 365 resulting in annual savings of 58%.

●Lead project to upgrade routers, switches, and intra office connectivity at all sites

●Architect and lead project to migrate from on prem Windows Server environment to cloud-based Azure consisting of domain controllers, file servers, Azure Active Directory integration, interface servers, database servers, and administration servers

●Established multiple application outage escalation procedures

●Migrated an Implemented new EMR (Electronic Medical Records)

●Migrated all network support from external vendors to in house

●Architect and build out of helpdesk operations including software, administration, staffing, and procedures

●Established IT maintenance windows for server-based work, patches, and upgrades

●Lead project to deploy email, hardware, and server-based encryption policies for all devices

●Lead project to upgrade ISP bandwidth to all offices, upgrade the phone systems and establish live call recording

●Installed, configured, and deployed anti-malware, anti-phishing, anti-spam software, including DLP in Office 365

●Deployed softphone and implemented VPN for remote work from home employees

●Redesigned printer/printing model from a purchase to lease resulting in 50% savings overall

●Researched, acquired, implemented data/voice redundancy options for all offices

●Established helpdesk and IT SLA’s

●Created employee onboarding documentation and checklists

●Setup company domain website

Homecare Homebase August 2013 – May 2019

System Administrator Team Lead

Supervised as well as performed in a support role of end user hardware/software support on a team of 14 technicians covering approximately 700 employee computers imaged though SCCM, printers, and various peripherals. Oversaw department budgeting and procurement of servers, software, laptops, desktops, printers, and peripherals. Installed and configured a wide array of application, upgrades, firmware updates, security patches/updates, and hardware in the client and server environment. Maintained and supported SCCM, Active Directory, Exchange, Skype for Business, Teams, VMWare/vSphere, Hyper V, Azure, Office 365, and Citrix environments for corporate performance management.

Accomplishments:

• Completed corporate wide domain migration from on premises to Azure, Office 365, including buildout of 4 Exchange servers, internal company file system servers, domain controllers, application servers, Bitlocker encryption database server, and built new SCCM environment as Technical Team Lead/SME.

• Built, developed, and deployed new office datacenter and cooling system environment responsible for routing, switching, internal file servers, and security systems.

• Upgraded and implemented companywide helpdesk from Spiceworks to ServiceNow.

• Established corporate training programs for company wide deployment.

• Developed and documented corporate training program for Desktop Support and Systems Administration teams, effectively monitored, updated, and maintained SCCM environment.

• Project Manager and architect for numerous VM migrations across Azure, Hyper V, and internal/external hosted VMWare for multiple applications to reduce datacenter costs.

Brinkmann/Malibu/Remington, Dallas, Texas September 2009 – August 2013

Windows Engineer Network Lead

Responsible for helping the Brinkmann/Remington family of companies gain competitive advantage through technology. In addition, maintaining leadership aspects and decision-making authority for all technology functions within a $450 million global consumer products manufacturing company and directing an interdisciplinary team of over 10 IT professionals with an annual budget of over $1 million.

Accomplishments:

• Realigned an IT organization to ensure all IT initiatives were contributing toward strategic goals and delivered business value.

• Created an emerging technology function that investigated new technologies which have the biggest impact on business operations.

• Standardized the desktop and Citrix/Windows server environments throughout the enterprise and moved all enterprise servers to a hosted data center environment running VMWare/vSphere. This was funded by the reduction of telecommunication costs by standardizing on one telecommunications provider across North America.

• Key catalyst for a series of infrastructure enhancement initiatives that generated multimillion-dollar annual savings.

AT&T, Dallas, Texas October 2005 – September 2009

Senior Systems Analyst

Maintained previous job responsibilities of the Network Engineer/Administrator (listed below) as well as held multifaceted responsibilities to configure, install, and administer a network infrastructure and telecommunications system that was accessed by a company of 180,000 employees. Installed and configured servers including RAID 1 & 5 in addition to facilitating backup and restoration using various utilities. Carried out full installation of routers/switches and cabling for routers, switches, hubs, servers, and new workstations. Supported Microsoft Active Directory, monitoring, and administration.

Accomplishments:

• Salvaged unused and out of date equipment to save the company $179,000

• Resolved multiple issues to network systems to increase business functionality.

• Interfaced with hardware/software engineers to provide permanent solutions to recurring issues.

• Received 2 promotions during 3 years for outstanding work performance.

• Actively participated and resolved outages from 2 disaster recovery projects involving datacenters on a national level.

AT&T, Dallas, Texas November 2003 - October 2005

Network Engineer/Administrator

Performed work in a diverse and dynamic environment of multi-platform operating systems supporting multiple applications on Citrix based terminal servers. Installed and configured multiple software applications and upgrades, security patches, troubleshot hardware and software on various levels, managed user accounts, performed data migration, installed hardware, installed and configured protocols, VLAN administration, maintained print servers, and monitored server outages to provide quick solutions.

Accomplishments:

• Lead the team of 16 engineers in issue resolution and documentation.

• Effectively consolidated multiple Windows domains.

• Enhanced client server application to enable smooth interaction with dial-up and VPN connections.

• Recognized for quickly troubleshooting problems and offering effective low-cost solutions to meet a minimal operating budget.

• Led efforts to reduce overall circuits within a datacenter facility, which contributed to lower operational costs.

AT&T, Dallas, Texas May 1999 – November 2003

Technical Team Lead

Managed the technical work as well as performed in a support role of end user hardware/software support on a team of 5 technicians covering approximately 600 employee computers, printers, and various peripherals. Oversaw department budgeting and procurement of laptops, desktops, printers, and peripherals. Installed and configured a wide array of application, upgrades, firmware updates, security patches/updates, and hardware. Configured remote access and home based personal computers for company executives. Managed and installed remote administration software through login scripts for troubleshooting of traveling employees throughout the country.

Accomplishments:

• Upgraded workstation and printers to utilize 100Mbps, which significantly improved connectivity.

• Instituted new LAN infrastructure that improved systems efficiency and dependability.

• Implemented remote transferring system to enable field engineers to relay work data to office at any time, allowing multiple departments to meet multi-million dollar service agreements.

• Created a detailed build sheet of the PC that was used by our team.

• Initiated and lead a project to inventory all hardware in multiple sites to ensure leased asset compliancy.

EDUCATION

Bachelor of Arts in Philosophy

Master of Science in Information Technology and Management

U.S. MILITARY

United States Navy: 1993-1999

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