Systems Administrator It Infrastructure

PROFESSIONAL SUMMARY:

Experienced Systems Administrator with over 5+ years of expertise in managing both Windows and Linux server environments. Skilled in enterprise desktop migration projects, with specialized experience in Windows 11 upgrades using SCCM and Tanium. Strong focus on system security, patch management, and endpoint protection to maintain secure operations. Proficient in automating routine tasks using PowerShell and Bash, improving efficiency and consistency. Adept at troubleshooting, supporting end-users, and leading system upgrades with minimal downtime. Committed to optimizing IT infrastructure and driving operational excellence through proactive support.

TECHNICAL SKILLS:

• Server Administration: Windows Server, Linux, Active Directory, DNS, DHCP, File/Print Services, GPo’s

• Imaging & Deployment: SCCM (MECM), Windows ICD, Intune, WSUS, Ivanti

• Virtualization: VMware vSphere, ESXi, vCenter

• Cloud Platforms: AWS, Microsoft Intune, Rapid7, CrowdStrike

• Automation & Scripting: PowerShell, Bash

• Tools & Platforms: SCCM, Intune, ServiceNow, Jira, Ivanti, PRTG, Veeam, Proofpoint, Cisco ASA Firewall

• Networking: VPN, Firewalls, Routing, TCP/IP, DNS, DHCP

• Security & Compliance: Endpoint Protection, Antivirus, Patch Management, Access Control

• Microsoft 365: Exchange Online, Teams, SharePoint Online

• Endpoint & Patch Management: SCCM, Tanium, Ivanti, Intune, CrowdStrike, Rapid7

PROFESSIONAL EXPERIENCE:

Client: Verizon, NY November 2024 – Present

Role: Windows System Engineer

Responsibilities:

Led Windows 11 migration initiative using SCCM and Tanium, successfully upgrading over 1,000 endpoints in a secure enterprise environment.

Created, tested, and deployed Windows 11 OS images using SCCM; handled driver compatibility and ensured zero critical app failures.

Utilized Tanium for real-time monitoring, patch deployment, and endpoint compliance throughout the migration process.

Troubleshot and resolved Windows 11 post-deployment issues, including software incompatibility, hardware driver errors, and policy enforcement.

Collaborated with application teams to validate app readiness and implemented Group Policies tailored to Windows 11 systems.

Maintained ongoing patch management and feature updates using SCCM, ensuring devices stayed compliant and up to date.

Documented the migration process, playbooks, and troubleshooting guidelines for internal use.

Reliance Jio, India January 2020 - August 2022

Role: Windows System Engineer

Responsibilities:

Provided end-to-end technical support for over 500 Windows based workstations, resolving hardware, software, and network connectivity issues efficiently.

Assisted in the deployment and testing of Microsoft Intune and MECM (Microsoft Endpoint Configuration Manager) offering key insights to finetune device policies and enhance security compliance.

Administered Active Directory, handling user provisioning, Group Policy updates, and password management to support streamlined onboarding and secure access.

Configured and maintained Cisco ASA firewalls and managed VPN connections, ensuring secure and reliable connectivity for both remote employees and internal systems.

Played an active role in disaster recovery and business continuity planning, including backup scheduling, restoration testing, and failover strategies to minimize downtime.

Utilized Ivanti to enforce device compliance, manage software updates, and maintain 100% endpoint policy adherence.

Managed Cisco ASA firewall rules and VPN access for remote workforce connectivity.

Oversaw AWS infrastructure, optimizing cloud resource performance and reducing system downtime by 20%.

Actively monitored PRTG alerts to maintain consistent network and system uptime.

Created and implemented PowerShell scripts to automate tasks like patching and routine maintenance, boosting operational efficiency and reducing manual workload.

VMware ESXi (6.0–7.0) and vCenter infrastructure, applying updates via VMware Update Manager to maintain compliance and system performance.

KPIT Technology November 2018 – December 2021

Role: Desktop Support Engineer

Responsibilities:

Delivered advanced desktop support for both Windows and macOS environments, resolving complex hardware and software issues for remote and onsite users.

Led efficient desktop imaging and deployment using SCCM, ensuring seamless rollouts with minimal disruption to operations.

Deployed IT hardware, software, and networking solutions to meet evolving organizational needs efficiently.

Resolved over 100+ service desk tickets using ITSM platforms, significantly improving response time and boosting user satisfaction.

Troubleshot and responded to Veeam backup alerts, enhancing disaster recovery readiness by 15%.

Applied, scheduled, and validated server patches, improving security posture and system performance.

Monitored alerts from Rapid7 and CrowdStrike, strengthening endpoint security and reducing vulnerability risks.

Configured and managed DHCP and DNS, ensuring consistent and accurate network connectivity.

Administered VMware vCenter, handling VM provisioning, resource allocation, and system maintenance to ensure high availability.

Managed onboarding/offboarding processes, provisioning user accounts, devices, and access quickly and accurately.

Translated complex technical issues into clear, user-friendly solutions, improving support experiences.

Assessed and proposed hardware/software upgrades, enhancing overall IT infrastructure performance, security, and cost-effectiveness.

CERTIFICATION:

CompTIA A+ Certified

EDUCATION:

Master’s Computer and Information Sciences, Trine University, US October 2023

Bachelor of Technology, JBIET, India July 2017

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