Customer Service Representative
Resume:
C T
Chantee Tondee
Professional Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Utilizes communication and empathy to build strong customer relationships. Track record for maintaining high customer satisfaction and fostering loyalty. Hardworking and passionate job seeker with strong organizational skills and ready to help the team achieve company goals.
Work History
Iqor Holdings/ Pennsylvania Power and Lights - Customer Service Representative
Allentown, PA
02/2023 - 01/2025
Iqor Holdings - Healthcare Customer Service Representative Allentown, PA
04/2022 - 02/2023
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
●
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues in CRM.
●
Collaborated with team members to develop best practices for consistent customer service delivery.
●
● Handled customer inquiries via phone.
Assisted customer with low income programs applications and any questions or concerns they may have.
●
Processed payments via debit/credit card and/or bank account information.
●
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
●
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
●
Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
●
***************@*****.***
Americus, GA 31719
Skills
● Customer service
● Active listening
● Critical thinking
● Data entry
● Call center experience
● Computer proficiency
● Relationship building
● Problem resolution
● Customer relations
Education
11/2021
Ultimate Medical Academy
Clearwater, FL
Diploma-Medical Office And Billing
Specialist,2021: HIPPA Essentials For
Healthcare Professionals Cert
04/2016
Medical 2 Medical Certification Agency
Dothan, AL
Dean's List for all Evaluation Points for
year 2021
●
● 4.0 GPA
Rescare Homecare/Always Caring - Home Health Aide
Cordele, GA
03/2021 - 03/2022
Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
●
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
●
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
●
Maintained a clean and safe home environment for patients, reducing falls and accidents.
●
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
●
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
●
Traveled to clients' homes to complete healthcare services and promote continuity of care.
●
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
●
Certification: Phlebotomy Technician With
Basic EKG, 2016
05/2004
Sumter County Comprehensive High
School
Americus, GA
High School Diploma
Contact this candidate