Technical Support It

Raul Ruiz Oquendo

Denver, USA 720-***-**** *********@*****.*** LinkedIn

Professional Summary

I am a purposeful IT professional with over three years of experience in network operations, cybersecurity, and software development. Adept at troubleshooting complex network issues, optimizing system performance, and ensuring compliance with security frameworks. Proven ability to collaborate in challenging environments, deliver technical support, and implement process improvements. Seeking a Network Technician, IT Support Engineer, or Cybersecurity Analyst role to apply technical ability and drive operational excellence.

Core Skills & Technical Proficiencies

Networking & IT Operations: Wireless network management, network troubleshooting, Meraki device configuration, switch network setup, infrastructure optimization

Cybersecurity & Compliance: NIST 800-53 & 800-171, CIS 18, ISO 27000-270, security frameworks, risk assessment

Programming & Development: Java, SQL, Python, scripting for automation

Operating Systems & Tools: Windows, Unix, Linux, Microsoft Office Suite, network monitoring tools

Data Management & Analysis: Database administration, performance tuning, reporting

Professional Experience

Network Operations Technician

Lumen National Littleton, USA May 2023 – May 2024

Managed and optimized wireless networks, ensuring high availability and minimal downtime.

Configured, kept, and troubleshot network infrastructure using industry-standard tools.

Provided Tier 1 and Tier 2 technical support to end-users, resolving 90% of issues without escalation.

Collaborated with cross-functional teams to implement network upgrades and improve efficiency.

Found and resolved network bottlenecks, enhancing system performance by 25%.

Documented configurations, troubleshooting steps, and solutions for knowledge-sharing.

IT Support Specialist/Technician

ACCUCODE Englewood, USA Jan 2021 – May 2022

Led software development and deployment projects, ensuring the best system performance.

Configured and installed enterprise software solutions, streamlining workflows and reducing downtime.

Spearheaded onboarding and training for new employees on software and network infrastructure.

Managed Meraki devices and optimized wireless networks for seamless connectivity. Designed and supported switch networks, enhancing reliability and security.

Analyzed application environments and implemented solutions to improve user experience.

Delivery Driver

RGK Logistics Aurora, USA Jan 2020 – Nov 2021

Ensured prompt and correct delivery of packages to residential and commercial customers.

Developed optimized delivery routes, reducing fuel consumption and increasing efficiency.

Provided exceptional customer service, earning positive feedback and repeat business.

Maintained vehicle safety standards and followed all traffic regulations.

Education & Certifications

High School Diploma – General Studies

Bachelor of General Studies – Mathematics & Business Administration

Cybersecurity Bootcamp – University of Colorado Boulder

Pursuing CompTIA Security+ Certification

Additional Information

Activities & Interests: Theater, environmental conservation, art, hiking, skiing, travel

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