Customer Service Team Member

Steven Demedrano (phone: 808-***-****)

Current address: **** ********* ******, *******, *****

University of Hawai‘i at Mānoa, Honolulu, Hawai‘i August 2022-present

MA Spanish candidate (translation, interpreting, language Teaching skills course completed

University of Hawai‘i at Mānoa, Honolulu, Hawai‘i August 2017-present

Travel Industry Management, Bachelor of Science (BSc)

candidate

University of Hawai‘i at Mānoa, Honolulu, Hawai‘i August 2017-Dec. 2020

BA (summa cum laude) International Relations

(Interdisciplinary Studies), with focus on tourism studies

Maui College, Kahului, Hawai‘i August 2013-May 2017

AA Liberal Arts (Early childhood, arts, science focus)

Hendon Business School (London, UK), ICADE (Madrid)

BA (Hons) European Business Administration (BAEBA)

Graduado Superior Ciencias Empresariales Europeas (E4)

RELEVANT EXPERIENCE

After-school tutoring services, Hawai‘i, consultant/tutor June 2017-present

Providing individualized tutoring

Student progress support, monitoring and evaluation

Test preparation facilitation

Lahaina Intermediate School, Hawai‘i, support agent December 2012-May 2013

Student support implementation for Math and English

Supervision of student groups, over a half-year period

Five Palms Lahaina restaurant, Lahaina, Hawai‘i February 2012-November 2012

Customer service: day/night front-of-house staff

Geneva Worldwide, New York, New York, support officer January 2011-October 2011

Designed Spanish-English language interpreting plans

Customer service in-field operations support

Interpreting agent (Spanish, English, French, two-way for each language pairing

Over 1500 hours English as Second Language teaching (some CELTA training)

Individual and group settings

Private tutoring

Language school-based tutoring

PRIOR EXPERIENCE

Club Med France, UK, Spain, Turkey

Public relations tasks: visitor greeting, housing, events

Archery and sailing team member

Entertainment program development

International Computers Limited, ICL (London)

IT service marketing (Europe) team member

IT services Marketing plan project team member (Europe-focus)

Preparing various European market mainframe system service bids

BBVA Corporate Group (Las Palmas, Madrid)

Private and business investment risk analysis

Periodic branch balance sheet and financial ratio reporting

General branch and headquarter support (half-yearly internal company operational reporting, administrative tasks)

Some Financial advising, Real Estate training

VOLUNTEERING EXPERIENCE

Maui Economic Opportunity, volunteer June 2012-Nov. 2014

Language translation/interpretation community

project development

Local budget hearing planning, as a language specialist

Public speaking/Community liaison for community language

support services

Translator/Interpreter (two-way Spanish, English, French)

OTHER SKILLS/AWARDS

Language skills French (fluent), Spanish (fluent), English (fluent), German (intermediate/conversational), Italian (basic), studying Mandarin

IT skills Office packages (Word/Excel/Access, PC and Mac), Windows/Cloud

Awards Hemenway Academic Scholarship (2014, 2019), King Kalakaua Scholarship (2019), Travel Industry Management School Merit Award (2019), Student Opportunity Grant (2014-2020), Federal Grants

Contact this candidate