Customer Service Representative
Resume:
Linda Paze
Customer Care Agent (Remote)
Gonzales, LA 70737
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Imaging
Firstsource Healthcare
June 2020 to December 2024
Answering incoming calls from hospital's and doctor's office process PA Forms and providing status. Customer Service Representative
Andvaris Virtual Solutions
November 2019 to October 2022
Answering incoming calls processing home owners check for property damage Customer Service Associate
Sitel Group-Miami, FL
September 2015 to October 2017
Overnight customer service
Stay Updated On Product Knowledge
Diffuse Irate Customers
Update Customer Service Database
Place Orders For Customers
Process Returns/Refunds/Replacements
Customer Service Agent (Remote)
Sykes Alpine Access-Denver, CO
October 2010 to September 2015
• Interpersonal and customer service skills
• Answer a high volume of calls and/or emails daily
• Handling customer technical support cases through phone and email submission
• Expediting requests rush orders and altering sales orders and shipping information as required
• Performing data entry duties in regards to metrics, sales figures and other key data Customer Service Representative
Sykes/Alpines Access
October 2014 to March 2015
• Working with a team of CSRs and other departments to find appropriate solutions
• Troubleshooting common issues with a product or service
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience
• Time-management skills
• Problem-solving skills
Customer Service Representative
Arise Virtual Solution
January 2011 to December 2014
I worked on various projects Comcast Cable Tech support agent i troubleshoot equipment setup service calls process bill payments as well as setup payment arrangements. Road side assistance I pinpoint the customers location sent help.Sears department store i place orders on behalf of the customer.etc. Self Contractor
Cox Communications Inc.
April 2000 to May 2005
Troubleshoot Cable Tv
Troubleshoot High Speed Internet
Setup Service Calls
Process Bill Payments
Setup Payment Arrangements
Start New Service
Disconnect Service
Education
High school or equivalent
Skills
• Network Support
• Windows
• VPN
• Customer service
• VPN
• Computer networking
• Network support
• Active Directory
• Medical terminology
• Accounts receivable
• Cabling
• VoIP
• Help desk
• Software Troubleshooting
• Operating Systems
• Ethernet
• Help Desk
• Technical support
• Operating systems
• Ethernet
• Microsoft Windows Server
• Typing
• IVR
• Microsoft Powerpoint
• Technical Support
• Customer Care
• Customer Service
• Microsoft Windows
• Call Center
• Remote access software
• Software troubleshooting
• LAN
• Customer Support
• CSR
• Remote Access Software
• Microsoft Windows Server
Certifications and Licenses
Certified Provider Credentialing Specialist
CPR Certification
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