Customer Service Rep

DeJaneé Tilghman

CUSTOMER SERVICE REP.

678-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

Nov 2024 to March 2025 Member Service Specialist Alignment Healthcare

• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner

• Maintained accurate member records and updated information as needed Oct 2023 to July 2024 Customer Service Rep II

CarMax Auto Finance

• Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues

• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns

June 2022 — Oct 2023 Member Service Representative Vimo INC/Getinsured

• Built rapport with customers through active listening, empathy, and personalized interactions

• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely EDUCATION

Aug 2023 — Present Bachelor's in Business Administration University of Maryland Global

Completed courses in Introduction to Business, Accounting, Basic Life skills, Business 1 & 2.

SKILLS & ABILITIES

• Microsoft Excel • Data entry (5 years) • Analysis skills • Computer skills • Microsoft Office • Communication skills • Organizational skills • Time management AWARDS

Recognized by previous Managers, CEO, and co-workers for efficiency and putting customers first.

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