Customer Service Care
Resume:
Europass
Curriculum Vitae
Personal information
First name and Surname
Sashka Artinova
Address
Petar Mihov 19a, Veles, North Macedonia
Telephone
Cell phone: +389-**-***-***
*************@*****.*** ;
Nationality
Macedonian
Date of birth
30.12.1986
Sex
female
Work experience
From / to
1.October, 2008 – 2012;
2.September, 2012 – January 22, 2014;
3.October, 2014 - April 2022;
4.December 5, 2011 – present;
Occupation / position held
5.May 2022 -November 2022
6.December 2022 still employed
1.Presenter
2.Macedonian language teacher in classes attended by Albanian students
3.Operator
4.Official court translator from Albanian language into Macedonian language and vice versa;
5.Customer care and support agent
6.Customer care and support agent
Employer’s name and locality
1.Nelt ST dooel- Skopje ( 32 Street no. 20 1041 Ilinden )
2.Primary school ”Vasil Glavinov”, Veles, village of Buzalkovo
3.“Apeks МК” Limited Liability Company Skopje, Veles branch, September 8th Street no.64, Veles
4.Court of First Instance Veles, September 8th Street no. 53; Law Firm Goce Delchev Street bb, Veles
5. City Connect, Address: 3rd Macedonian Brigade no. 37/11 Skopje, North Macedonia
6. Euroanswer BPO Company Adress: Stoltenbergova no. 1-1/40, Skopje 1000, North Macedonia
Business sector
1.Marketing
2.Education
3. Lottery
4. Intelectual services
5. Telekom and marketing
6. Service desk support
Education and training
From / to
1.October, 2005 – October 21, 2009 (university diploma);
2.June 8, 2011 (certificate for completed further pedagogical training – pedagogy, psychology and methodology);
3.December 5, 2011 – Certificate for official court translator from Macedonian language into Albanian language and vice versa.
Qualification awarded / title
1.Graduate translator and interpreter from Albanian into Macedonian language and vice versa;
2.Further pedagogical training – pedagogy, psychology and methodology
3.Official court translator from Macedonian into Albanian language and vice versa
Main subjects / skills
- Contemporary Albanian language;
- Macedonian language grammar;
- Albanian language grammar;
- Translation from Albanian into Macedonian language and vice versa;
- Interpreting from Albanian into Macedonian language and vice versa;
- Translation of literary works from Albanian into Macedonian language;
- Translation of court proceedings, legal matters.
Educational institution
1.“Ss. Cyril and Methodius” University, Faculty of Philology “Blazhe Koneski”; Department of Albanian language and literature, field: Translation and Interpreting (non-native), Skopje;
2.Faculty of Philosophy – Skopje;
3.Ministry of justice
Education and training
From / to
August 17-28, 2009;
Qualification awarded / title
Non-degree, certificate for participation in the International seminar on Albanian language and literature held in Prishtina, August 17 – 28, 2009 and observing classes during the Albanian language course at the highest level.
Main subjects / skills
Speech-making on: Dialectological atlas of the Albanian language; the intensified development of the Albanian literature; The Albanian culture and its promotion around the world; visit of the National and University Library in Kosovo; visit of the Institute of Albanology, etc.
Educational institution
Faculty of Philology in Prishtina
Personal skills
Mother tongue
Macedonian
Other languages
Albanian and Macedonian (university diploma) and Croatian as third language. German language B2
Personal skills
- responsible;
- capable of working in multicultural and multinational teams;
- communication skills and very patient;
Computer skills
Good knowledge of Microsoft Office and usage of the Internet
Certificate on successfully completed training carried out within the project “Macedonia – a country of IT specialist”, program: Basic information technology skills
Additional information
Diploma work carried out under the mentorship of Professor Kjani Memeti titled: “Comparison of the verb forms in the Albanian and Macedonian language”
Recommendation:
Professor Kjani Memeti (deceased)
Lecturer at the Faculty of Philology “Blazhe Koneski”, Department of Albanian language and literature, Skopje
e-mail: **********@*****.***
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