Customer Service Representative, Data Entry
Resume:
Felicia Owens 601-***-****
Jackson, MS 39212 ****************@*****.***
Employment
Mississippi 811, Inc. Pearl, MS- Customer Service Representative
April 2019- February 2024
● Answer incoming calls
● Enter information in computer system provided by callers
● Answer any questions relating to underground lines, damage prevention, information for tickets
● Assist with training of new employees
Mississippi 811, Inc. Jackson, MS-GIS Processor
Jan. 2018-April 2019
● Straighten streets on the map
● Enter address points on the map
● Enter data for street names and address numbers
Mississippi 811, Inc. Jackson, MS — Customer Service Representative
July 2014- October 2017
● Answer incoming calls
● Enter information in computer system provided by callers
● Answer any questions relating to underground lines, damage prevention, information for tickets
● Mark areas on map according to information provided
Comcast Cable, Jackson, MS — Customer Service Representative
October 2011 - March 2013
● Answer incoming calls from customers
● Assist customers with questions about account(s)
● Make changes to customers’ accounts per his/her requests
● Advise customers on product options, services, and add ons for tv, internet or phone
● Accepts payments by phone if necessary
● Make notes on accounts according to what changes were made on the account per the conversation
● Transfer customer to correct department for issues that could not be resolved
Gannett Co., Inc./The Clarion-Ledger, Jackson, MS--Human Resources Administrator
Jan. 2008- Feb. 2011
● Provide employees with resources for 401k and pension benefits
● Compose excel reports for month end reporting
● Work with employees and managers to communicate effectively with corporate office
● Inform employees of short term disability, long term disability and FMLA procedures
● Submit pension request and referee information to corporate office
● Update payroll information into Lawson System
● Work with managers and supervisors to resolve HR issues, while staying in compliance with company policy
● Report Accidents
● Run needed reports for Managers and HR Director
● Provide assistance to implement Kronos and assist timekeepers with questions concerning the system
● Answer questions from our sister sites in Hattiesburg, MS and Louisiana
● Administer Orientation for all newly hired employees
Gannett Co., Inc./The Clarion-Ledger, Jackson, MS-Human Resources Clerk
June 2005- December 2007
● Provided assistance to all Human Resources employees
● Filed, Faxed, and composed letters to applicants
● Kept applicant log updated
● Provided backup assistance for entering payroll when HR Manager was away
● Administered spelling and typing test for certain positions
● Backup Switchboard operator
● Assisted with explaining employee benefits, policies and procedures
● Updated the video bulletin board with important information for employees to view
● Worked with Outlook, Excel and CYBORG
The Clarion-Ledger, Jackson, MS-Renewal Marketing Representative (Circulation Dept)
July 2003-June 2005
● Assisted customers with making payments for newspaper subscriptions
● Utilized Automatic dialer, to call and retain customers and restart customers’ subscriptions
● Sent messages to carrier via AS400 system
● Worked with other circulation employees to assure that new customer subscriptions were started properly
● Accepted payments by phone with credit/debit cards, and set up EZPay
The Clarion-Ledger, Jackson, MS- Material Handler
Sept. 1998- July 2003
● Fed Hoppers, in the production department, with inserts for the paper
● The duties of feeding the main head machine
● Tagged, labeled, sacked and sent mail papers down the chute for carrier pickup
● Assisted with clean up in the packaging center
● Organized and labeled cards with zip code and bundle numbers for delivery to distribution center
● Wrapped dollar saver inserts with plastic for delivery to Distribution Centers to be
distributed throughout the community
Dollar General, Inc., Pearl, MS- Assistant Manager
May 1996-Dec. 1998
● Assisted the manager with the weekly duties of stocking, cleaning, and unloading trucks
● Ordered Merchandise for the store
● Balanced money at the end of the day
● Prepared deposits and took them to the bank
● Set up Planograms and end caps according to Home Office instructions
● Assisted other store managers when needed
● Opened and Closed the store
● Assisted customers within the store
● Helped opening new stores and cleaned up existing stores
EDUCATION
Mississippi Valley State University, Itta Bena, MS—Computer Science
Aug. 1993 - May 1996
Provine High School, Jackson, MS- High School Diploma
Aug. 1990- June 1993
Certified in CPR with American Red Cross
● Certify employees at The Clarion-Ledger in First Aid and CPR as CPR Instrutor
(until 2012)
Black Human Resources Network (BHRN)
● Network with other Human Resource professionals across the
state of Mississippi; receive information on how to use resources
to provide a better workplace for the company. (until 2012)
SKILLS
Experience with Microsoft Word, Excel, Lawson, AS400,
Kronos, CYBORG and filing, type 45-50 wpm, Microsoft
Outlook, Internet, general office skills, Five9 phone system, GEOcall data entry system
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