Customer Service Front Desk

NAILAH KUSI

Stafford, VA, *********@*****.***, LinkedIn/www.linkedin.com/in/nailah-kusi-3aa62629a

Technical Skills

● Programming: Python, PyCharm

● Relevant Courses: Deep Learning, Python, Probability, Statistics, Linear Algebra

● Software and tools: Microsoft Applications, Google applications Work Experience

Front Desk Receptionist/ Intern- CNU Alumni House – Newport News, VA Aug 2024 – Present

• Warmly welcomed guests, clients, and employees, providing them with necessary information and directions.

• Answered, screened, and directed incoming calls, taking messages and handling inquiries efficiently.

• Performed clerical duties such as filing, photocopying, and scanning documents.

• Ensured the reception area was clean, organized, and well-stocked with necessary supplies.

• Updated and maintained the alumni database, ensuring accurate and up-to-date records.

• Assisted in planning and organizing alumni events, including reunions, networking sessions, and fundraising activities. Baker/Cashier, Baker/Cashier– Stafford, VA Jun 2021 – Jan 2024

• Managed the cash register and restocked shelves.

• Followed all safety and sanitation protocols.

• Greeted customers in a friendly and professional manner.

• Ensured a clean and organized work area.

Tutor/Teaching Assistant, Kumon – Stafford, VA Aug 2020 – May 2021

• Created a safe and positive learning environment for students

• Managed students' progress resulting in a 35% increase in performance ratings.

• Assisted students with homework and special projects

• Monitored students' progress and reported to parents Cashier, Obeng International – Washington DC / Woodbridge, VA Jun 2019 – Aug 2019

• Balanced cash registers at the end of each shift

• Handled credit and debit card payments

• Handled customer complaints in a professional manner

• Ensured customer satisfaction by providing excellent customer service Selected Projects

Interlibrary Loans Assistant- Trible Library– Newport News, VA Oct 2023– Aug 2023

● Maintained, cleaned, organized, and well-stocked workspaces.

● Typed, formatted, and proofread documents and correspondence using computers.

● Cataloged and sorted books, print materials, and non-print items.

● Gathered reference information with printed materials and database searches. Licensed Cosmetologist - Trible Library– Newport News, VA Sept 2023– Current

● Maintained, cleaned, organized, and well-stocked workspaces.

● Typed, formatted, and proofread documents and correspondence using computers.

● Cataloged and sorted books, print materials, and non-print items.

● Gathered reference information with printed materials and database searches. Interlibrary Loans Assistant- Trible Library– Newport News, VA Oct 2023– Aug 2023

● Maintained, cleaned, organized, and well-stocked workspaces.

● Typed, formatted, and proofread documents and correspondence using computers.

● Cataloged and sorted books, print materials, and non-print items.

● Gathered reference information with printed materials and database searches. Education

Christopher Newport University – Newport News, VA

Biology May 2023 – Present (Until May 2027)

• Currently, an on-campus student attending Christopher Newport University. B.S. Biology (Concentration: Cellular and Molecular Science) Present Awards and Honors

● Governors Certificate of Recognition, Early Scholars Program:

● 2023 Academic Honors Award (High GPA Achievement Award):

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