Customer Service Administrative Support

HARSUKHMAN KAUR SAINI

Email: ****************@*****.*** Phone: 780-***-****

PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with over 5 years of experience in fast-paced environments. Skilled in customer service, team management, administrative support, and operational efficiency. Known for strong communication, leadership, and multitasking abilities, driving team success and ensuring exceptional customer experiences.

EDUCATION

Business Administration - Management

Northern Alberta Institute of Technology (NAIT), Edmonton, AB

January 2019 – December 2020

• Dean's Honor Roll

• Graduated with a 3.7 GPA

High School - Business Commerce

G.N.M.P School Dalla Bhogpur, Punjab, India

April 2016 – June 2018

• Graduated with 80% Grades

• Maintained excellent academic standing

EMPLOYMENT HISTORY

Deli Specialist

Save-On-Foods, Edmonton, AB

July 2024 – November 2024

• Maintain food safety standards and inventory control.

• Expertly slice meat and cheeses, creating custom orders for customers.

• Develop new recipes and product combinations to engage customers.

• Optimize workflow processes, improving efficiency and reducing waste.

• Foster teamwork and mentorship, ensuring consistent service quality.

• Drive sales growth and resolve customer issues to maintain satisfaction.

Supervisor

Subway, Edmonton, AB

March 2020 – October 2024

• Supervised team to ensure adherence to company standards.

• Resolved customer issues, maintaining satisfaction and repeat business.

• Optimized inventory management processes to reduce waste.

• Mentored staff for skill development and personal growth.

Commercial Driver

Uber Eats Driver, Edmonton, AB

April 2023 – July 2024

• Delivered food orders promptly, ensuring customer satisfaction.

• Verified order accuracy and optimized delivery routes.

• Maintained accurate delivery logs for precise earnings tracking.

Security Guard

GPS Security Group, Edmonton, AB

May 2023 – January 2024

• Patrolled premises and conducted regular inspections for safety.

• Implemented proactive security measures, reducing incident rates.

• Maintained surveillance and access control, ensuring a secure environment.

Sandwich Artist

Subway, Edmonton, AB

March 2019 – March 2020

• Provided exceptional customer service and guided menu choices.

• Ensured cleanliness and freshness of the dining area.

• Processed payments accurately and met sales goals.

Administrative Assistant

NAIT, Edmonton, AB

January 2019 – March 2020

• Streamlined mail distribution and document management processes.

• Developed and implemented administrative procedures for increased accuracy.

• Provided support to leadership with scheduling, budgeting, and logistics.

LICENSES & CERTIFICATES

• Food Safety Certificate – SafeCheck Learning, Canadian Food Safety Group (Aug 2022 – Aug 2027)

• First Aid & CPR/AED Level C CSA Std. – Basic – Canadian Red Cross (Aug 2022 – Aug 2025)

• Security Guard License – Alberta Security Services and Investigators Act (Apr 2023 – Apr 2025)

PROFESSIONAL SKILLS

• Customer Relationship Management

• Customer Engagement

• Communication & Leadership

• Team & Time Management

• Multitasking & Problem Solving

• Food Safety Standards

• Microsoft Office & Data Entry

• Administrative Support

LANGUAGES

• English (Fluent)

• Punjabi (Fluent)

• Hindi (Fluent)

PERSONAL HOBBIES

• Reading

• Journalizing

• Running

• Dancing

• Cooking

• Learning new things

REFERENCES

Chhavi Kaushik

Deli Department Manager, Save-On-Foods

Phone: +1-306-***-****

Karan Gill

Manager, Subway

Phone: +1-780-***-****

Gurpreet Singh

Supervisor, GPS Security

Phone: +1-780-***-****

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