Customer Service Security Guard

Eric Rivera

Brooklyn, NY ***** 347-***-**** *************@*****.***

Professional Summary

Versatile professional with extensive experience in residential care, facility maintenance, security, and public service roles. Skilled in fostering safe, clean, and organized environments while delivering exceptional customer service and support. Adept at resolving issues, managing emergencies, and collaborating with diverse teams. Known for strong communication, problem-solving abilities, and a commitment to high standards of performance. Holds a valid Class E NYS driver’s license and multiple safety certifications.

Core Competencies

Resident Care: Personal hygiene assistance, meal preparation, and comfort enhancement.

Safety and Compliance: Crisis response, emergency procedures, and routine inspections.

Soft Skills: Active listening, critical thinking, and excellent customer service.

Organizational Skills: Recordkeeping, task prioritization, and environment maintenance.

Professional Experience

Security Guard NYC Dept. of Parks & Recreation – New York, NY January 2025 – Present

●Secure recreation facilities to prevent theft and damages.

●Patrol building perimeter to prevent unlawful entry.

Park Attendant NYC Dept. of Parks & Recreation – New York, NY October 2024 – January 2025

●Operate handheld and motorized equipment to clean and maintain park grounds and facilities.

●Interact with park users to answer questions and resolve complaints.

●Report all damages and irregularities to supervisors.

Direct Support Professional (DSP) Heaven’s Hand - Queen’s, NY January 2024 – Sept. 2024

●Drove 12-seater passenger vehicle to take residents to and from external programs.

●Assisted with activities of daily living ensuring residents stayed on task, including grooming.

●Attended community and recreational activities to encourage social skills

Residential Aide Project Renewal Inc. – New York, NY March 2019 – November 2022

●Ensured a secure, functional, and welcoming environment for residents, visitors, and volunteers.

●Conducted orientations for new families, explaining house rules and policies.

●Familiarized with and implemented fire, safety, and emergency procedures effectively.

●Performed routine inspections of apartments to ensure compliance with safety and hygiene standards.

●Responded to crises, documenting actions taken and communicating follow-ups to appropriate staff through detailed reports and logs.

Residential Aide Westhab – Yonkers, NY August 2017 – March 2019

●Monitored residents' health by recording vital signs and tracking care progress.

●Assisted with personal hygiene, meal preparation, and physical comfort to enhance residents' quality of life.

●Maintained sanitary living conditions and ensured program spaces adhered to safety and cleanliness standards.

●Supported residents’ psycho-social and spiritual well-being through compassionate and personalized care.

Laborer Rail Works Inc. – New York, NY October 2014 – August 2017

●Conducted detailed inspections of tracks and switches to prevent derailments and ensure safety compliance.

●Identified and resolved railway defects, implementing preventive maintenance strategies.

●Collaborated with maintenance teams to establish safety protocols and efficient workflows.

●Managed employee timekeeping and documentation to ensure accurate reporting.

Education

Local 731 Labors Union OSHA 30-Hour, SST Training Certificate

New York City Department of Health Food Handlers Certificate

New York State Dept. of Education General Equivalency Diploma (GED)

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