Data Entry Customer Service
Resume:
CYNTHIA A. EDMONDS
Solon, OH *****
*****************@*****.***
Summary
A seasoned Paralegal with experience in the Insurance, Legal and Mortgage industry.
Skills:
Data Entry
10- Key
Customer Service Representative
Claims Adjuster
Notary
Mortgage Assistant
Claims Associate
Education
Hondros College – Loan Originator and Ohio Laws - (Certificate) March 2012
Academy of Court Reporting – Associate’s Degree (with a major in Paralegal) June 1993
Cuyahoga Community College – Accounting & Business Courses
Progressive Insurance Claims Subrogation I (Certificate) December 2002
Extensive Default Servicing Training including:
EXPERIENCE
Sparr Informational Systems October 9, 2022 -June 9, 2023
Claims Examiner – UST Healthproof
Remote position working for UST Healthproof through Sparr Informational Systems.
Responsible for research and paying private Healthcare.
Robert Half
Fact Finder for the Protiviti Government Project August 16, 2021 – March 25, 2022
Remote position working for the State of Virginia in the call center where I as a Fact Finder or Investigator research and find the facts to unresolved issue 01 cases and then resolve them which involved calling claimants to see if they were able and available for work during certain weeks of which they filed when they filed for benefits over the phone.
Robert Half
Agent for Vistrada Project January, 2021 – March, 2021
Remote position working for New York City Call Center
Scheduling first and second dose appointments for eligible
Callers.
Lawrence Victoria Insurance, Solon, OH July 1, 2019 – January 31, 2020
Policy Reviewer
Temporary assignment through agency Area Temps
Checking insurance status,
Updating to cancel
Reinstated or new policies.
Cleveland Department of Public Health, Cleveland OH December 3, 2018 – February 22, 2019
Lead Program
Temporary assignment through agency Snider Blake
Various projects within the Lead Program,
Entering extensive data into system to prepare Prosecution Packets.
Comfort Solutions October 2015 – September 2018
Health Care Agency, Cleveland Ohio
Working in house with my mother/client seeing to her basic needs after stroke until her death September 5, 2018.
Mortgage Information Systems, Warrensville, OH August 2016 – September 2016
Escrow Assistant
Reviewing loans for accuracy,
Making sure all parties such as borrower, co borrower, and Notaries
Signed all documents needed to fund loans.
Ship original documents back to Lender after review.
Sedgwick CMS, Seven Hills, OH February 2016 – May 2016
Claims Associate/Examiner
Review the claims using the systems, (Voyager, Link and Triumph) after reviewing claims,
Forward for approval, denial or payment.
Checked claim mail, diaries and phone calls when needed.
50% of time spent on phones with customers, taking and answering questions regarding their claims.
Howard Hanna Mortgage Services, Cleveland OH
Mortgage Assistant June 2012 to June 2015
Howard Hanna is a Mortgage Service that sells loans to Investors,
Worked as a Mortgage Assistant to the Warehouse Coordinator clearing loan conditions
Corresponding with various appraisers and Title Companies so that the loans can be purchased by various Investors.
85% of time was spent on telephones with customers, vendors and title companies.
Area Temps Mayfield Heights, OH 44124
Temporary Assignments August 2011 to June 2012
Providing temporary staff support, customer service, collections and secretarial.
MARK GUSLEY, ESQ. Cleveland, OH June 1996 to December 1998
Paralegal providing extensive customer service for numerous Bankruptcy attorneys, clients and banks regarding default/collections, and foreclosed homes, liaison between attorneys, bailiffs and magistrates.
Drucker, Drucker and Drucker
Paralegal for 5 attorneys providing staff support in the Criminal, Personal Injury and Workman’s Comp. Daily task for me was answering telephone calls, notarizing if attorney was not in office, setting up mediation for court appearance, set up appointments with doctors and Judges, preparing Complaints and Interrogatories.
Attorneys
Marvin Drucker
Richard Drucker
David Drucker
Mark Gusley
John Stanseu
Contact this candidate