resume
Resume:
Associate Of Applied Science:
LaGuardia Community College
Long Island City, NY
*********@*****.***
Little Neck, NY 11362
Skills
• Call Center
• Customer Services
• Maxeb
• Medicaid and Medical Terminology
• Ticketing and Tour Planning
• Facet
• Cargo Spot
• Global Logistics
• Data Entry
• Access
• Excel
• PowerPoint
• MS Word
• Works
• Microsoft Outlook
• Shipping and receiving
• Adaptability and flexibility
Education
Educated, bilingual candidate with over 8 years of experience in a call center setting. Reliable cargo agent adept at collaborating with transportation and distribution companies to manage domestic and international shipments. Freedom Care LLC, Little Neck, NY - Caregiver
10/2020 - 12/2023
Skilled in assisting patients with daily living activities, monitoring vital signs, and administering medication. Provide transportation for social activities or doctor's visits. Logistic Care - Customer Service Representatives
Melville, NY
04/2018 - 09/2020
Schedule, modify, and cancel reservations as requested, and work with facility representatives to maintain accurate member records. Globe Air Cargo - Cargo Agent
Lake Success, NY
09/2019 - 03/2020
Issue air freight bookings, and keep track of export shipments. Expedite transportation documents. Perform data entry of all booking information, and keep it current with the latest information.
Worldwide Flight Service - Cargo Agent
J.F.K International Airport, Jamica, NY
04/2016 - 01/2018
Responsibilities include computer data entry, preparing all import flight documents, and interfacing with the U.S. Assisted with customer requests and answered questions to improve satisfaction.
Fidelis Health Plan - Customer Service Representative Rego Park, NY
04/2015 - 06/2015
Responded to customer inquiries regarding Child Health, Family Health Plus, Medicaid, and Medicare. Answered phones and responded to customer requests, services, and company information.
The Port Authority Of NY & NJ - Customer Service Representative JFK International Airport, Jamica, NY
05/2012 - 09/2014
Responsible for handling inbound and outbound calls, and providing complete resolution to customers in a fast-paced call center environment. Maximus, Inc. - Enrollment Counselor
Broad Street, NYC, NY
07/2006 - 10/2013
Performed eligibility determination, and plan enrollment or transfer. Responded and made the best effort to resolve consumers' inquiries as needed, including programs such as Medicaid, Medicare, Child Health Plus, and Family Health Pulse. The Port Authority Of NY & NJ - Customer Services Represetantive LaGuardia Airport, Flushing, NY, NY
01/2001 - 06/2004
Made reservations for all transportation arrangements, including shared rides, private cars, and limousine services.
Implemented troubleshooting techniques to resolve issue. Grazyna Korzeniowski
Professional Summary
Experience
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