Customer Service Quality Control

PAOLA K. MARTINEZ

* ******* ***** ***** ***** ***72

• Email: **************@*****.***

• Telephone: 352-***-****

OBJECTIVE:

• GENERAL WORKER WITH ADAPTABILITY IN ANY TYPE OF WORK AND RELIABLE, WITH HIGH SKILLS IN VERBAL AND WRITTEN

COMMUNICATION, BASIC MATHEMATICS AND MANAGEMENT OF COMPUTER PROGRAMS WHO IS LOOKING FOR A VACANCY THAT OFFERS STABLE EMPLOYMENT WITH OPPORTUNITIES.

EXPERIENCE:

• FROM: 05/2015 - TO: 06/2019

• COMPANY: SHOWCASE ENTERPRISES PLUS, CORP

• JOB TITLE: CUSTOMER SERVICE

• RESPONSIBILITIES: PROVIDE EXCELLENT CUSTOMER SERVICE, CASHIER, KEEP MY WORK AREA CLEAN.

• FROM: 08/2015 TO: 03/2016

• COMPANY: PUBLIC PARTNERSHIPS

• JOB TITLE: RESPITE CARE

• RESPONSIBILITIES: PROVIDING CARE IN HOME TO A CHILD WITH DISABILITY AND COMMUNICATION WITH THE PATIENT’S PARENTS.

• FROM: 06/2020 – TO: 04/2024

• COMPANY: NEXCELOM BIOSCIENCE LLC

• JOB TITLE: QUALITY CONTROL TECHNICAL

• RESPONSABILITIES: ADHERE TO SOPs TO INSPECT ALL PRODUCTS TO ENSURE PRODUCTS MEET PASS/FAIL CRITERIA

• EFFECTIVELY AND URGENTLY COMMUNICATE COMPLIANCE CONCERNS WITH PROPER PERSONNEL

• PERFORM INCOMING INSPECTION OF ALL IDENTIFIED PARTS

• REJECT ALL PRODUCTS AND MATERIALS THAT FAIL TO MEET QUALITY EXPECTATIONS AND CREATE NCMRs FOR ANY NON-CONFORMING PRODUCTS OR MATERIALS

• DOCUMENT QUALITY ISSUES SO AS TO ENSURE PROBLEMS ARE RESOLVED

• RECORD DATA ASSOCIATED WITH PRODUCTS AND PART INSPECTION

• WRITE/UPDATE SOPs AS REQUIRED TO REFLECT AND ALIGN TO CURRENT WORK

• WRITE AND UPDATE INSPECTION CRITERIA AS REQUIRED

• SUPPORT IN MAINTAINING QUALITY CONTROL INVENTORY

• RECOMMEND IMPROVRMRNTS TO THE PRODUCTION PROCESS TO ENSURE QUALITY CONTROL

• OTHER ACTIVITIES AS DEFINED BY YOUR MANAGER

EDUCATION

• FROM: 08/2010 - TO: 05/2012

• SCHOOL NAME: ROSA COSTA VALVIVIESO

• HIGH SCHOOL DIPLOMA

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• FROM: 09/2017 - TO: 2019

• ESL, PROGRAM COLLEGE PREPARATORY

• NORTHERN ESSEX COMMUNITY COLLEGE

SKILLS

• BILINGUAL, ENGLISH / SPANISH

• BASIS COMPUTER ABILITIES

• POWER POINT

• SOCIAL NETWORK

• POWER POINT

• SOCIAL MEDIA

• WORD

• EXCEL

• CASHIER SKILLS

• CUSTOMER SERVICE

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