Customer Service Front Desk

ZAKIATU ZAKARI

C/O Mrs. Beck Osae Ashie, Ghana Grid Company Limited

P.O. Box CS 7979. Tema – Ghana.

Contact: 024*******/Ghanaian Email: *************@*****.*** Linkedin.com/in/zakiatu-zakari-5737b5123/

SUMMARY

Innovative and open to new concepts. A detail- oriented, organized self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. EDUCATION

Currently enrolled:

OpensLab NIIT Tema, Ghana

Certificate in Management Information Systems August 2024 – Present (6month professional course)

ALX Online

Certificate in Salesforce Administration August 2024 -Present (6month professional course)

Past Education:

Accra Technical University Accra Tudu, Greater Accra BTECH. Public Administration 19 March, 2022

Cumulative GPA:3.79/4.0

Accra Technical University Accra Tudu, Greater Accra HND in Secretaryship & Mgt Studies 02 December, 2019 Cumulative GPA:3.43 /4.0

Akuse Senior High/Technical Akuse, Eastern Region

General Arts (WASSCE) Sept 2012 – May 2015

ACHIEVEMENTS

*Dean’s List, Accra Technical University 2020 – 2021 WORK EXPERIENCE

VPL Concrete Limited – East Legon Hills February 2023 – Present Permanent Staff – Presently Administrative Assistant /Database Mgt Executive Front Desk/Customer Service Executive

• Typing of correspondence, Memos and Payment Vouchers

• Inventory management for Office Supplies

• Manages employee and clientele database

• Update and maintain company records

• Ensure company database is up to date and accurate

• Liaise with Accounts office to record all monetary dealings (cheque, cash) onto the database.

• Manages Hospital insurance account database for employees

• Welcome visitors/clients

• Follow up on existing/prospective clients

• Handle phone calls and emails

• Maintain good records of company fleet

• Receive and record payments from clients

• Handle / Retire Petty cash

• Scan, photocopy and shred documents

• Handle all documentations/ wages / overtime payments for casual laborers

• Filing of documents

Antique Lemonade Concept Store – Airport Residential, Accra August 2022 – January 2023 Contract – Administrative Assistant/Customer Service Representative

• Typing of memos and letters

• Inventory Management

• Stock Taking

• Organizing of Company Events

• Welcoming Clients

• Photocopying and scanning of documents

• Managing office supplies

• Filing of documents

• Printing of Daily and Monthly sales report

• Provide customer services to clients

• Handle emails/Phone calls

• Making monthly sales payment to vendors

Ghana Grid Company Limited – Tema, Accra September 2019 – August 2020 National Service Personnel - Administrative Assistant

• Prepared memos and monthly departmental reports

• Scheduled Managerial meetings

• Filed documents and requisition of company’s office supplies using a specially design software called the VBUI System

• Prepared all invoices and bills as well as managed all emails Opportunity Bank International – Ashaiman, Accra June,2018 – September,2018 Loan Officer/Customer Service Representative – Intern

• Oriented new customers on banking products

• created accounts for new and existing customers

• Filled loan application forms and created loan repayment schedules

• Assisted customers in filling cheques, withdrawal and deposit forms. St. Emmanuel Basic School – Ashaiman, Accra February, 2017 – April 2018 Teacher

• Mentor / Disciplinarian

• Organized extra curriculum activities

• Built teacher -student relationship

Convenient Mart June 2015 – September 2016

Sales Personnel

• Stock taking

• Established, developed and maintained positive business and customer relationship

• Completed financial transactions such as debit cards

• Inventory Management

• Reconciliation of daily and monthly sales

• Writing of daily, weekly and monthly report on sales and stock PROJECT AND RESEARCH

Smile & Lead Foundation February 2023 - Present

Secretary

• Managed the foundation’s day-to-day administrative tasks, including scheduling meetings, preparing agendas, and maintaining records.

• Acted as the primary point of contact for internal and external communications, ensuring smooth information flow within the foundation.

• Prepared and distributed minutes of meetings, reports, and other essential documents, ensuring accuracy and timely dissemination.

• Assisted in planning and organizing foundation events, including fundraisers, and community outreach programs.

• Maintained and updated the foundation’s database, ensuring that all records are accurate, up- to-date, and accessible to relevant stakeholders.

Team Funny World May 2019 – February,2023

Team Member

• Assisted a global team in feeding 10,000 needy souls nationwide

• Established contacts with other NGOs to provide and distribute 20,000 exercise books to the less privileged at remote areas

BTech Thesis Topic (Independent) November 2021

Emotional intelligence in leadership and project success within Virtual teams

• Developed and implemented a comprehensive research methodology to explore the impact of emotional intelligence on leadership and project success in virtual teams

• Conducted an extensive literature review to identify gaps in existing research

• Led the data collection process, employing both qualitative and quantitative methods

• Maintained strict adherence to ethical research standards, and ensuring the confidentiality and integrity of participant data.

HND Thesis Topic (Group of four) July 2019

Modern Office Technology and the Performance of the Secretary in Contemporary Organisations in Ghana

Lead Researcher

• Developed the research design and defined the scope to investigate the impact of modern office technology on secretarial performance in the Contemporary Ghanaian organizations.

• Conducted an extensive review of existing literature to identify gaps related to office technology and its effects on secretarial roles.

• Led the collection of data and analysis from various organizations.

• Coordinated all research activities, from data gathering to analysis and to project defense.

• Led the team on project defense.

• Prepared detailed reports and presentations of the research findings, highlighting the implications for organizational practices and secretarial roles. TRAINING AND WORKSHOP

Leadership Institute International Summit October,2016

“How to build your leadership skills”

Career Box/Esal Work Readiness Program July,2022

• Customer Service Representative

• Sales Representative

• Data Analytics

SKILLS

• Proficiency in Microsoft Office suite

• Communication skills

• Teamwork (Problem Solving, Conflict Management, Positivity, Reliability and Punctuality)

• Customer Representative Skills (Call Control Strategies, Handling Abusive Customers Etc.)

• Sales Representative Skills (Sales Negotiation, Sales Closing, Handling Objective)

• Interpersonal skills

• Database management tools (Microsoft SQL server)

• Proficient in using Power BI

CERTIFICATES

• Career Box Work Readiness Program Certificate 04 July,2022 – 12 August, 2022

• LinkedIn Sales Foundation Certificate July,2022

• LinkedIn Customer Representative Certificate July,2022

• Leadership Institute international Summit October, 2016 REFERENCES

Available upon request

*WASSCE – West African Senior School Certificate Examination

*Dean’s List – Awarded to students with GPA of 3.5 and above

Contact this candidate