Product Owner Management

Mark A. Wotring

Columbus, Ohio 614-***-**** *******.****@*****.*** Linkedin.com/in/MarkWotring Technical Program Manager

HER Integration Leader Scrum Product Owner Agile SaaS Strategist Executive-level healthcare technologist with 15+ years of experience leading cross-functional engineering programs and transforming clinical workflows through modern SaaS and EHR integration. Recognized for delivering scalable, developer- friendly platforms and forging strategic relationships across providers, vendors, and engineering teams. Proven expertise in simplifying complexity, driving clarity, and launching mission-critical solutions at scale. Skilled in building repeatable implementation frameworks, accelerating developer ramp-up across diverse EHR environments, and crafting high-trust partnerships with clinical and technical stakeholders. Thrive in ambiguity, lead with data and empathy, and execute with urgency. Passionate about using thoughtful technology to create better healthcare outcomes—while reducing overhead and unlocking scale. Embrace a practical-use, EHR-first mentality—building solutions that meet providers where they work and minimize workflow disruption while maximizing adoption. Most recently led a $2M+ platform transition for McKesson Biologics, modernizing specialty pharmacy operations by integrating CPR+ with CareTend. Oversaw 28 global resources and 4 concurrent workstreams—encompassing external EHR integration (Epic, iKnowMed), Power BI dashboards, automated EDI feeds, and portal-based DocuSign workflows. Delivered over 1,500 Agile user stories across 17 sprints while maintaining full compliance and zero downtime. CORE COMPENTICIES:

EHR & API Integrations Technical Program Management Agile / Scrum Delivery Stakeholder Communication Project Planning & Execution Developer Enablement SaaS Implementation Vendor & Partner Collaboration Change Management Regulatory Compliance & Risk Mitigation Requirements Gathering & Prioritization Product Road mapping Process Optimization Cross-Functional Team Leadership TECHNICAL SKILLS:

Tools: Jira Confluence Smartsheet Power BI Snowflake Salesforce DocuSign Platforms: Epic iKnowMed Azure DevOps Microsoft Teams Methods: Agile/Scrum User Story Mapping Playbook Development Tech Integration: FHIR HL7 OCR EDI (810, 850, 852) Documentation: SOPs Internal/External Guides Workflow Diagrams PRODUCT OWNER / SR. BSA: 2/2024 – 3/2025 • Wilco Source • Columbus, OH Led the $2M+ enterprise EHR modernization initiative for McKesson Biologics, transitioning CPR+ to the CareTend platform. Oversaw 28 global resources across four workstreams, delivering API-based integrations (Epic, iKnowMed), data transformation pipelines, and advanced compliance reporting through Snowflake and Power BI. Led Agile delivery across 17 sprints, ensuring regulatory alignment, on-time delivery, and clinician-centered design.

• Led change with urgency and clarity, creating a mission-aligned vision that motivated teams and improved stakeholder buy-in across IT and clinical operations.

• Created scalable implementation playbooks to reduce ramp-up time across diverse practice environments.

• Conduct stakeholder workshops and translate insights into user stories and deliverables.

• Oversee internal tool development, enhancing clinician productivity and engagement.

• Partner with engineering, EHR admins, and QA teams to ensure release quality and regulatory compliance.

• Authored external-facing documentation and integration guides to support provider onboarding, field training, and EHR partner collaboration.

RELEASE MANAGER: 3/2023 – 10/2023 • HealthEdge • Burlington, MA Managed the full SaaS release lifecycle for HealthEdge’s healthcare platform, ensuring secure, stable deployments across payer and provider systems. Acted as the central liaison between engineering, product, QA, and compliance teams—aligning release timelines with roadmap goals and regulatory milestones. Built standardized release frameworks, risk controls, and performance dashboards to support faster delivery and adoption. Enabled zero-downtime rollouts while proactively identifying dependencies across EHR integrations.

• Delivered 20+ zero-downtime SaaS releases across multi-tenant environments, aligned with roadmap milestones and provider requirements.

• Built and maintained real-time dashboards in Jira and Power BI to monitor release KPIs, track adoption, and ensure operational readiness.

• Delivered external-facing release notes, integration checklists, and partner communication plans to streamline new feature rollouts and gain EHR partner approvals.

SENIOR DIRECTOR OF TECHNOLOGY • STRATEGY & INNOVATION: 2021 – 2022 • CAREPATH RX, LLC. • Orlando, FL Led enterprise-wide modernization across pharmacy services, overseeing AWS cloud migration, SaaS integration, and internal systems redesign. Managed a 15-member cross-functional team while establishing governance frameworks and compliance- driven performance reporting. Acted as the primary technology liaison to executives and vendors, aligning infrastructure initiatives to patient care and regulatory needs. Delivered measurable improvements in scalability, reliability, and operational efficiency.

• Established IT governance frameworks and KPIs to track system uptime, user satisfaction, and incident resolution.

• Developed KPIs and reporting dashboards for continuous monitoring and optimization.

• Strengthened vendor partnerships and led vendor management efforts to ensure alignment with business objectives and consistent service quality.

SENIOR CLINICAL APPLICATIONS ANALYST: 2019 – 2021 • OPTION CARE HEALTH • Columbus, OH I managed clinical application implementations and claims process optimization, ensuring system integration and regulatory alignment while enhancing user adoption.

• Led Salesforce and DocuSign implementation, increasing efficiency by 35%.

• Developed external user guides and job aids for clinical teams, ensuring clarity on new system features, workflows, and DocuSign processes.

• Conducted stakeholder training to improve adoption across teams.

• Supported cross-functional collaboration for optimized patient care tools.

• Delivered post-launch support, increasing satisfaction and system usage. SENIOR BUSINESS ANALYST: 2017 – 2019 • DIPLOMAT SPECIALTY • Cincinnati, OH I supported specialty pharmacy operations by developing automated solutions and managing vendor relationships, improving process accuracy and operational performance.

• Streamlined pharmacy operations via workflow automation.

• Improved contract accuracy and reimbursement processes.

• Developed reporting dashboards to track contract performance.

• Conducted process improvement initiatives aligned with compliance. EDUCATION

Associate of Applied Science (AAS), Microcomputing - Columbus State Community College CERTIFICATIONS (In Progress)

AWS Cloud Practitioner Salesforce SAFe Agile Low-Code Platform Development

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