Customer Service Call Center
Resume:
Michael Moxley
Call Center/ Customer Service
Cincinnati, OH 45202
***************@*****.***
Professional Summary
Over 15 years of Call Center Customer Service work. Authorized to work in the US for any employer
Work Experience
Security Officer
NSG Security Services-Cincinnati, OH
February 2024 to Present
Watch Security Montors, Walk Patrols, Write Reports, Customer Service. Proctect persons and All property associated with this position.
PBX Switchboard Operator
Hyatt Regency Cincinnati-Cincinnati, OH
September 2022 to March 2024
Answer extremely high volume of calls from in and out side the hotel. Speak directly to the public. Typing School Bus Monitor
Queen City Transportation-Cincinnati, OH
November 2019 to March 2020
Assist the bus driver in ensuring the safety of all students.Make sure all city and state regulations were followin. Maintain order on the bus at all time.
Call Center Customer Service Representative
GDCC-Cincinnati, OH
March 2011 to November 2019
Global Data Collection Corporation Call Center Rep- Cincinnati, OH Responsibilities
Conduct consumer surveys for Fortune 500 Companies in an extremely high call environment, in and outbound. Type verbatim responses. Microsoft Word and statistical record keeping. Conduct Business To Business Surveys
Education
Bachelor's degree in Social Work
Wilberforce University - Wilberforce, OH
August 1975 to May 1980
Junior High School Education
Princeton High School - Cincinnati, OH
1971 to May 1975
Skills
• B2B (6 years)
• Customer Service. (7 years)
• Data Entry (10+ years)
• Inbound and Outbound (8 years)
• Microsoft (1 year)
• Business to Business (5 years)
• Call Center (9 years)
• CSR
• Customer Service
• CRM Software
• Sales Management
• Data Collection (9 years)
• E-Commerce
• Cold Calling
• Data Collection
• Telemarketing
• Account Management
• Customer support
• Typing
• Security
• Microsoft Word (3 years)
• Cleaning
• Communication skills
• Computer skills
• Documentation review
• Epic
• Clerical experience
• Microsoft Excel
• English
• Phone etiquette
• Janitor
• Hotel experience
• Customer service
• Guest services
• Driving
• Security
• Typing
• Clerical experience
• Organizational skills
Certifications and Licenses
Driver's License
November 2021 to November 2025
PERC Card
I have a guard card.
Guard Card
February 2024 to February 2025
Available For 1st, 2nd and 3rd shifts.
Additional Information
SKILLS
Customer Service, Data Entry, MS Word, Inbound and Outbound Call Experience in a Extremely high Call
Environment, Trainer and Supervision, Conducted Business to Business Surveys (6 years)HIPPA Certification 9/15
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