Customer Service, Receptionist

Yvonne Shaw

Cell: 334-***-****

Email: ************@*****.***

QUALIFICATIONS SUMMARY:

Communication Service Professional with over twenty years of

experience in people services, sales processing, and communication. Translations in known languages.

• Demonstrate ability to gain customer trust and provide exceptional

follow-up, leading to increased repeat, and referral business

• Expertise in resolving escalated, customer service issues

• Proficient with Microsoft Office Systems and hardware of computers

PROFESSIONAL EXPERIENCE:

DoorDash

03. 2020 – 10. 2024

USXPRESS

02. 2019 – 03. 2020

C.R. England

05. 2014 – 03. 2018

Mobis

03. 2011 - 03. 2014

Shipping/Receiving Clerk

Before and after the dates above I worked in diverse occupations in Germany as well as in the United States.

EDUCATION AND TRAINING:

Ashford University Online

2019

Studied for Bachelor’s in Psychology

Independence University Online

(Stevens-Henagar College)

Started BSHA

2015 - 2016

Colorado Technical University

Certificate in Professional Communication

Associates Degree on 10.11.2008

Southern Union State Community College

Major: RN

General studies of nursing completed

2002- 2003

Columbus Technical College

Major: LPN

2001-2002

Nature & Culture

School of Business in Cologne, Germany

Major: Business Communication & Organization

Data entry and organization of office (MS Office) related services.

Study of Solar Technique

Diploma in Business Communication, and Organization

1996- 1997

VHS Cologne, Germany

Graduated High School

1991

SKILLS:

Perfect communication, organization, and some computer technology. Knowledge and practice of Word, Excel, Power Point, and Windows Operating Systems. Translations within known languages.

LANGUAGES:

Fluent in German and English, communicative Spanish.

Contact this candidate