Customer Service Office Assistant
Resume:
Genette Jennings
Spokane Valley, WA *****
***********@*****.***
I am looking for a full-time position in the customer service field. I am willing to work on holidays and weekends.
Work Experience
Transportation Security Officer
Department of Homeland Security
Transportation Security Officer
May 2024 to March 2025
• Screened passengers at the airport
before travel.
• Performed property searches of their
personal belongings if required as part
of the additional screening process.
• Verified that they are registered for
travel
Customer Service Representative
Culligan Water Co
January 2024 to May 2024
• Answer phones
• Assist current customers with troubleshooting their Culligan equipment before sending a technician to fix it if necessary
• Route and schedule service technicians to service and maintain Culligan equipment
• Obtain payment over the phone for services rendered. Cashier
WinCo Foods
June 2023 – January 2024
• Greeting customers in the check stand
• Receive payment using cash, check, debit,
WIC, EBT or gift cards
• Keep area around check stand clean and free
from risks to customers and fellow co-workers
• Maintain great customer service
• Assist with other duties when necessary
Office Assistant - remote
Double Barrel Express - Spokane Valley, WA
April 2020 to September 2023
• Create and process barrel delivery invoices in QuickBooks for billing
• Create and process barrel storage invoices in QuickBooks for billing
• Create and process invoices in QuickBooks for receipt of barrel containers
• Update customer records for billing
• Update customer records for delivery
• Create spreadsheet in Google Docs for barrel inventory of various cooperages Licensed Insurance Producer
Sue Breesnee - State Farm - Post Falls, ID
January 2020 to August 2020
• Answered phones
• Answered insurance questions
• Updated customer insurance policies as needed
• Added vehicles to the customers policy as requested by the customer
• Added drivers to the customers policy as requested by the customer
• Provided estimates to customers when asked
Customer Service Specialist
Prime Pest Control - Spokane Valley, WA
June 2018 to November 2019
• Provided assistance to clients
• Assisted customers in person
• Created customer appointments
• Explained products and benefits
• Confirmed payments, refunds and invoicing
• Resolved payment and order disputes
Office Assistant
Michael Dusi Trucking - Potlatch, ID
February 2012 to June 2018
• Schedule pickup and delivery appointments
• Assist with payroll
• Create orders in software program
• Dispatch drivers within the trucking software program
• Assist with creating job announcements
• Email/mail customer invoices
• Collect credit card information for payment processing
• Assist with collection of past due accounts
• Answer phones when necessary
• Update customer contact information as needed.
Education
Associate Degree in Accounting
Western Dakota Technical Institute - Rapid City, SD May 2012 to May 2015
Associate in Business Management and Marketing
Western Dakota Technical Institute - Rapid City, SD May 2009 to May 2012
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