Service Agent Data Entry
Resume:
Rodney Tsasa
Raleigh, NC ***14
*******@*****.***
EXPERIENCE
Results-CX, Remote-Customer Service Agent
Jun 2024 - Mar 2025
Answering high call volumes, computer operation while searching customer databases.
Reviewing medical information of customer prescription coverage.
DHL, Raleigh,NC — DDU Runner
Sept 2023 - Mar 2024
Assemble set-ups for sort frames. Scan labels on bags for the correct container, heavy lifting.
Pink Energy, Raleigh,NC — Solar Energy Consultant
Jun 2022 - Aug 2022
Gathering information and photos to pre-qualify homes for solar energy.
Amazon, Garner,NC — Shipping Dock
May 2021 - Dec 2021
Heavy lifting, stacking boxes from conveyors for outbound shipment.
Conduent, Raleigh,NC — Tech Support
Mar 2020 - Nov 2020
Answering high call volumes, computer operation while searching customer databases. Troubleshooting customer issues
Sam Ash Music Store, Raleigh,NC —Pro Audio Sales
May 2019 - Mar 2020
Advising customers for musical needs. Setup in addition to troubleshooting equipment, while teaching basic usage. Sales and expertise in pro audio
Conduent, Raleigh,NC —Customer Service Agent
Sep 2018 - Apr 2019
Answering high call volumes, computer operation. Researching customer healthcare benefits. Troubleshooting customer issues.
New Song Studios, Raleigh,NC — Administrative Assistant
Nov 2010 - Jul 2017
Answering calls, responding to emails. Setup studio sessions. Computer operation for studio and creating client invoices. Data entry, record keeping of payments.
Triangle Christian Center, Raleigh,NC — Keyboardist
Jun 2006 - Oct 2016
Assisted rehearsals for worship services and additional musical occasions. Responsible for creating various synth patches and backing tracks.
SKILLS
Team building
Ability to negotiate.
Microsoft Office
Data Entry
Solid attention to details
Strong communication
Customer service oriented
Troubleshooting
Audio Engineer
Music Production
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