Human Resource Customer Service

EDUCATION

UNIVERSITY OF ARIZONA

BA – BUSINESS MANAGEMENT

ALL LINES INSURANCE ADJUSTER

PROPERTY AND CASUALTY ADJUSTER

ALLSTATE

PROPERTY AND CASUALTY CERTIFICATION

STATE FARM

PROPERTY AND CASUALTY CERTIFICATION

SHONIKA

HARLEY

Claims Adjuster,

Telecommunications Operator,

Human Resource Specialist,

Customer Service Specialist

CONTACT

PHONE:

470-***-****

EMAIL:

************@*****.***

********************@*****.***

SUMMERY

Experienced Insurance Claims

Adjuster and Communications

Specialist with a BA Degree in

Business Management. I

demonstrate expertise in

Investigating, Analyzing, Reviewing,

and Settling Property and Auto

Insurance Claims. Proven track

record of Exceeding Performance

Targets, Large Caseloads, and

Delivering Exceptional Customer

Service. Strong Communication

and Navigational Skills, coupled

with Detail-Oriented Feedback. I

ensure Accurate Claim

Assessments and Successful

Services and Settlements

WORK EXPERIENCE

PROPERTY DESK ADJUSTER

PILOT CATASTROPHE SERVICES

[JANUARY 2024]- [OCTOBER 2024]

Responding to policyholders and assessing damage

accurately. Estimating repair costs and negotiating settlements. Investigating claims by consulting witnesses and reviewing evidence. Overseeing the claims process to ensure timely payment to policyholders. Facilitating recovery for individuals and businesses affected by catastrophic events.

TELECOMMUNICATIONS ASSISTANT*CALL CENTER

MANAGER*HUMAN RESOURCE ASSOCIATE

BELLSOUTH/AT&T

[DECEMBER 2006]- [JANUARY 2019]

Recruiting, interviewing, and hiring new staff. Supervising disputes and overseeing disciplinary procedures. Handling employee relations. Ensuring safety and health on the job Managing employee benefit and compensation programs. Managing the staffing process, including recruiting, interviewing, hiring and onboarding. Ensuring job

descriptions are up to date and compliant with all local, state and federal regulations.

SKILLS & CERTICATES

Ga P&C Adjuster Negotiate Punctuality

Tx All Lines Adjuster Investigate Proactive

Nc P&C Adjuster Xactimate Estimation

Sc P&C Adjuster Analytical Proactive

Fl P&C Adjuster Microsoft Proactive

Claims Management Tenacity Resilience

Regulatory Compliance Patience Innovation

Telecommunication Empathy Leadership

Active Listening Reasoning Originality

Contact this candidate