Technical Support Information Technology

STEVE RYDALCH

Tooele, UT *****

720-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.

SKILLS

● Computer Hardware ● Computer Software

● Microsoft Windows, OS X, Linux

Proficiency

● Microsoft Office Suite

● Relationship Building ● Supervising/Management

● Sales Expertise ● Sales Proficiency

● Spanish Fluency - Intermediate

WORK HISTORY

06/2024 to Current Insurance Producer

American Income Life

● Sold life insurance to union members in OR, TN, and UT 10/2022 to 06/2024 Math Mentor Supervisor

Americorps – Salt Lake City, UT

● Oversaw Math Mentor program for the state of UT for approximately 70 schools

● Helped children grades k-12 develop math skills

● Helped assign mentors to specific schools throughout the state

● Oversaw math mentor’s reports on student progress and helped compile into useful information

● Attended various events to raise awareness of math mentor program 03/2021 to 04/2022 Paraprofessional

Alpine Transition and Education Center West- Saratoga Springs, UT

● Worked with special needs students aged 18-22

● Taught both life and job skills simultaneously

05/2015 to 06/2019 Computer Technician

Greystone Technology - Denver, CO

● Manage daily backups for ~100 clients, including building ~25 servers

● Manage daily malware needs of ~ 200 clients

● Help maintain internal computer needs for ~ 80 employees EDUCATION

2013

2007

Masters of Education

University of Colorado Denver

Masters in Education to obtain state of Colorado teaching license Bachelor of Arts

University of Northern Colorado

Piano Major, Computer Science Minor

CERTIFICATIONS/LICENSES

● A+ Computer Certification

● Insurance Producer - Licensed to sell health and life insurance in UT, TN, and OR

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