Project Management Consultant

Doug Unger

Mobile: 479-***-****

*******.*****@*******.***

Strong IT program leadership, relationship management, analysis, delivery, and consulting background. Seeking new work.

SUMMARY OF EXPERIENCE:

IT support for multiple industries

18 years of program and project management, including ITSM-driven business and process transformation

12 years of information assurance and security compliance. Testing for CISSP in Q2, 2025.

8 years of business and technical analysis

8 years of instructional design, training delivery, technical writing, and knowledge management

DELIVERY

Managed multiple IT infrastructure and software development programs and projects with budgets of up to $50M. Managed multiple vendors and offshore resources.

Managed security and data/system governance programs, conducted compliance testing and auditing, and developed policies and procedures for cyber and physical security compliance for Federal, State, and corporate clients.

Analyzed and documented business and technical project requirements for financial, telecom and manufacturing-based customers.

Developed and delivered academic and technical computer-based and classroom-based training, and developed standard operating procedures.

EDUCATION AND CERTIFICATIONS

Southern Illinois University at Carbondale

Master of Science in Education

Major: Instructional Design

Minor Emphasis: Applied Linguistics

Bachelor of Science

Major: Communication

Minor Emphasis: Physical Science and Mathematics

University of Arkansas at Fayetteville

Master of Science, 2026 (expected)

Major: Operations Management

Project Management Institute

Project Management Professional (PMP)

Prosci

Certified Change Management Practitioner (CCMP)

Scaled Agile Framework

Certified SAFe (Scaled Agile) 6 Practitioner

George Washington University

Certified Business Analyst (CBA)

IT TOOLS EXPERIENCE

- MS Office Suite, Visio, Project, Power BI, SharePoint, Clarity, Jira, Rally, TFS, C++, JavaScript, Python, SQL, HTML, XML

- DevOps, CI/CD, EDI, HPQC, ITIL v4, VMWare, RSA Archer, ACAS, ServiceNow, EasyVista, Salesforce, Smartsheets, iGrafx

WORK HISTORY

2020 – present: Project/Program Management Consultant

May, 2024 – present: Victaulic – ePMO Project Manager, remote. Project and product management of software delivery for manufacturing, process templating and re-engineering, training design. Site support for Leland, NC. Using Jira.

Oct, 2022 – May, 2024: The Walt Disney Company – IT Security Program Manager, remote, contracted. Managed applications enrollment into security scanning, verified systems backups and methods, managed project for Okta implementation, supported Archer eGRC implementation.

May, 2022 – Nov, 2022: Victaulic – Transformation Management Office Project Manager, remote, contracted. Process development for forthcoming ePMO, Mendix and service management software project delivery for manufacturing.

October, 2021 – February, 2022: Miles Enterprise Solutions for State of North Carolina – Leader for Strategic Partnerships and Implementations, Remote. Cultivated partner and customer relationships with leadership through C-Level. Assessed technical requirements and managed program implementation for ERP and Risk Management. Engineering internal processes for proposal management, operations, and program execution. Contract was defunded.

April – October, 2021: GlaxoSmithKline – IT Security Strategy and Product Manager, Remote. Rolled out Risks and Smart Controls modules to Production in RSA Archer (eGRC platform). Developed Archer program roadmap (ITSM/ITIL-based) and built team. Coordinated third-party security audits. Established operational model with standards and practices and re-engineered processes. Managed offshore resources. Position changed to onsite.

February, 2020 – March, 2021: LPL Financial – Information Security Project Management Consultant in Fort Mill, SC / Remote. Led PMO-guided infrastructure governance projects from initiation through post-deployment operational planning. Endeavors included penetration/red team testing, security framework enhancements, voice biometrics proof of concept as part of IAM, AWS Cloud enhancements (including identifying vulnerabilities and strengthening resiliency), and internal/external security awareness programs re-engineering for compliance with NIST Risk Management Framework (RMF) to exceed FINRA standards. On and offshore resources.

10/2018 – 02/2020: ettain group: Principal IT Service Delivery Manager for $25M Managed Solutions division in Charlotte, NC. Served as senior project controls and delivery manager for two largest IT clients, Premier Healthcare and Kroger Foods, cultivating client relationships, championing design thinking, and overseeing approximately 110 consultants who performed product management, scaled agile-based Java and .NET software development, data integration and data architecture.

4/2016 – 9/2018: Northrop Grumman – IT Compliance Program Manager. Managed secure network operations and data center at Hill Air Force Base in Utah and geographically dispersed 1200-node network, hardware and data support team. Oversaw multiple MRO Replacement initiatives for tower radio and IT equipment. Utilized Infrastructure as Code for device implementation. Scripted in Python v3. Conducted risk management and tabletop exercises, red-team ethical hacking and security scanning, and drove ITIL-based services management for government clients. Assured compliance with NIST Risk Management Framework (RMF) and other compliance standards. Moved apps to AWS for better IAM control. Managed project work in Rally. DoD Clearance.

Also served as defensive cyber project manager for State of Arkansas, verifying NIST/RMF, FIPS, FISMA, CJIS, PHI and PII network and data governance compliance with IRS, SSA and other government agencies for CMS MARS-E and other initiatives. Performed internal security audits. Developed Plans of Action and Milestones and Corrective Action Plans, and re-engineered security and documentation policies and processes. Developed RFP responses. Drove agile transformation and application modernization.

8/2012 – 3/2016: PMO Program / Project Management Consultant

2015 – 2016: Southwest Power Pool, Little Rock, AR: Managed Critical Infrastructure Protection (CIP) facility, network, systems project that included re-engineered physical and cyber security policies and processes to comply with NIST 800-53 R4 and NIST Risk Management Framework (RMF). Developed content for their proprietary LMS.

2014: Ernst and Young, Alpharetta, GA: Served as on and offshore PMO operations manager (two hundred resources onshore, two hundred offshore in India) for $50M agile scrum-based, .NET-based auditing software development and data re-architecture programs, managing on and offshore resources. Performed data analysis, generated program metrics and managed staff retention program. Performed business process mapping. Supported SAFe agile transformation and application migration from load balanced servers to Azure Cloud.

2013: Express Scripts, St. Louis, MO: Stood up healthcare data governance operations role for new .NET code development. Designed new operational processes. Expanded code review process and testing criteria. Assured that information handling was following HIPAA compliance standards.

2012 – 2013: Charter Communications, St. Louis, MO: Served as strategic PMO program manager for multiple IT and telecom software and hardware projects (new product engineering, application and firmware development, rollout) with $2-5M budgets and team sizes of 10-15. Identified requirements and drove RFP process for selection of enterprise knowledge management system.

9/2010 – 7/2012: Walmart Information Systems Division, Bentonville, AR – IT Program Manager. Managed Sam’s Club $10M space planning program of waterfall and agile scrum-based .NET development projects pertaining to luxury brands, automated replenishment, product placement and supply chain. Multiple on and off-shore teams – agile and hybrid methodologies.

2004– 2010: Project Management / Business Analysis Consultant

2010: PING, Phoenix, AZ: Served as agile project manager and business analyst for finished goods warehouse and data warehouse migration to U.S. servers. Managed EDI customer onboarding, wrote Safe Harbor and other security policies. Managed user acceptance testing.

2008 – 2009: SAGE Software, Scottsdale, AZ: Served as knowledge manager for Saleslogix CRM customer support. Managed LCMS, designed training and coached, monitored call center metrics.

2007: American Express, Phoenix, AZ: Served as project manager and instructional designer for computer-based training design and development for cardmember services new hires. Designed criterion-referenced testing. Implemented into their LMS.

2006: Bank of America, Phoenix, AZ: Served as business analyst and technical writer for new UNIX data mart of customer analytics, developing workflows for data rollups and SAS and Essbase analysis.

2005, 2007: Wells Fargo Services, Des Moines, IA and Phoenix, AZ: Served as business analyst and technical writer for network operations management and collections application support. Developed operational documentation and online help.

2004: ITS Bank, Des Moines, IA: Served as knowledge management system project manager and business analyst for card key security processes. Also supported customer security awareness and merchant services. Coordinated user acceptance testing. Developed instructional design storyboards and project managed course development.

Prior: IT for Manufacturing – Project Management / Business Analysis Consultant

MILITARY/GOVERNMENT SERVICE

Illinois National Guard. Provided transportation and materials logistics support for both Air and Army for six years. Army Officer Candidate School. Secret Clearance. Federal Law Enforcement Academy. Public Trust Clearance.

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