Qa Engineer Supply Chain

Overview

Quality Analyst

More than * years of experience as a QA Engineer/Tester in the IT field which includes diversified experience in Manual and Automated testing of Web and client/server applications. Specific testing expertise includes Functionality, Regression, Integration, Compatibility, Usability Testing using different environments.

Summary of Qualification:

Extensive experience with functional, GUI, backend and regression testing.

Strong analytical, presentation and communication skills.

Proficient at conducting effective meetings, facilitating discussions, JAD sessions, requirements, deliverables and related challenges.

Seven years of experience as a QA analyst in testing medium to large scale projects in various domains like banking, retail and supply chain solutions.

Experience working with projects involving Agile and Waterfall methodologies

Adept at identifying, developing, and managing strategic and tactical relationships, internally and externally, to ensure the alignment of departmental strategies with business/stake holder requirements.

Well aware of the need for a good plan to ensure projects are well managed, scopes are controlled, remain financially viable and at the same time meet project deliverables in a timely and cost-effective manner.

Experience in implementing methodologies, test plans, test cases, test Scenarios and Test deliverables.

Conducted training sessions for peer group on applications such as FICO IVR/SMS/EMAIL.

Hands on knowledge of Banking collections software- DRS by Techcom.

TECHNICAL SKILLS

Languages: C, C++, .NET, SQL, Visual Basic and HTML

Databases: Oracle, SQL Server, DB2 and MS Access

Browsers: Firefox, Netscape Navigator, Internet Explorer & Safari

Operating Systems: Windows 7/XP/Vista, 98, NT, 2000, and DOS

Testing Tools: Test Director, Quality Centre, ALM

Platforms: IBM PC Compatibles, Windows

PROFESSIONAL EXPERIENCE

CIBC, Canada Sep 2013 – Current

Canadian Imperial Bank of Commerce

(ITTB Canada, TCS Canada)

Test Coordinator/Lead

CIBC is a leading Canadian-based financial institution. With the three main business units – Retail and Business Banking, Wealth Management and Wholesale Banking – CIBC provides a full suite of financial products and services in Canada and around the world.

Projects: CIBC Dividend US Card Launch

ECCO Bell IVR

Extended Communication Channels

FICO IVR/SMS/EMAIL Testing

Interest After Charge Off Phase 2

Interest After Charge Off Phase 1

CIBC Tim Hortons Visa Card (Product Launch)

CIBC Aerogold Infinite Visa Card (Product Launch)

Net Promoter Score (First initiative in Canada)

We successfully launched new products. Implemented a unified survey for customer satisfaction and internal rating – Net Promoter Score. Worked on Chordiant, a Front end module for Credit Card CSRs.

Responsibilities:

On-Shore Off-Shore model.

Developed Test strategies, Test Planning by analyzing Business Requirement.

Created Test Scenarios and Test cases according to the business requirements by having discussions with the Business Analyst and Project Team.

Performed Functional, User Acceptance Testing and End to End testing to test the workflows.

Created SQL queries to test the backend functionality of the application for CBI database testing.

Use cases and Event Process Chain Diagrams for Chordiant.

Used Quality center for Planning, Execution, Generated various status and defect reports and Bug Tracking.

Participated in walkthroughs and Defect report meetings periodically.

DRS Testing Product Launch CIBC TIM HORTONS Visa Card.

DRS testing Product Launch CIBC Aerogold Infinite Visa Card.

Extensive testing for the DRS (Delinquency Recovery System)

Single Channel : Dual Channel ; Multi Channel SMS, IVR, email testing.

Worked on multiple Strategies for SMS, IVR & Email.

System configuration SMS, IVR & Email. (FICO)

Inbound & Outbound call testing, with E2E result code validation.

Data conditioning on TSYS for product launches and base testing.

Account creation on TSYS as per specific test requirements.

Cycling of accounts to PD03 status for collections team.

Processing of accounts on TSYS and CLASS systems for VISA, PLC, CLS products.

Worked on products such as VISA, Mastercard, PLC, CLS, MPX, Small Business, etc.

E2E testing for product launches.

Testing in sync with CBI (Collections Bureau of Intelligence)

Coordination with Third party vendors like Techcom, FICO etc.

Coordination with third party Business Partners like GCC, MCA, KRMC etc.

Test planning and execution in sync with external vendors.

Liason with external vendors like Bell, FICO, Techcom.

Environment: HP ALM, Java, XML, Oracle, Toad, Windows XP, JSP, ASP.NET, C#, .NET

Ample India Ltd., India Dec 2004 - Sep 2009

Fortis Healthcare Ltd. (end client)

Sr QA Analyst

Fortis Healthcare Limited is a leading, pan Asia-Pacific, integrated healthcare delivery provider.

Fortune is medical billing software that covers the range of activities such as scheduling, charge entry, claim generation and transmission, cash posting, patient billing, and AR analysis. This software employs userdefined rules to ensure clean claim production and timely reimbursements. Fortune has performed consistently,helping to reduce claim reject rates from over 10% to less than 2%. Fortune offers extensive reporting and querying options, including dynamic queries, which can be compiled during run-time. The product provides security against abuse through audit trails and access guard, and is backed by high quality technical support and training. The product was upgraded to meet HIPAA requirements.

Responsibilities:

Developed Test strategies by analyzing Business Requirement.

Created Test Scenarios and Test cases according to the business requirements by having discussions with the Business Analyst of this project.

Used Quality center for Planning, Execution, Generated various status and defect reports and Bug Tracking.

Participated in walkthroughs and Defect report meetings periodically.

Environment: HP QC, Java, XML, Oracle, Toad, Windows XP, JSP, ASP.NET, C#, .NET

Education:

Bachelor of Science, Panjab University, India

Diploma in Software Engg., India

SDLC, Sheridan College Canada

Agile Methodologies, Sheridan College, Canada

References: Available upon request.

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