Customer Service Representative

Experience

Allstate Insurance Company Agency

Customer Service Representative, 1995 Windy Hill Rd SE Ste 17, Smyrna GA 30080 01/2022 - 07/2022

Respond to customers inquires regarding general insurance information. Assist customers with billing questions, policy updates, and claims inquiries Provide information on available products and services under the supervision of a licensed agent. Schedule appointments for clients with license agents, and follow up on pending task. Costco wholesale

Customer Service/ Cashier Assistant, 2245 Jodeco Rd, McDonough 11/2023 - 07/2024

Greet and assist members with questions regarding products, store, policies, and services. Address, customer concerns or complaints promptly, ensuring satisfaction. Process product returns and exchanges according to Costco's return policy. Assist customers with membership, sign-up renewals, and upgrades. Help with membership inquiries, including lost or miss place membership cards. Help Customers with any issues or concerns, they may have during checkout. Assist in bagging groceries or other items, efficiently and safely while maintaining product integrity. Sales Inc.

Traveling Leasing Expert, 6290 Abbotts Bridge Road Suite 403 Duluth, GA 30097 11/2024 - Present

Conduct property tours and showcase available rental apartments to prospective tenants. Highlight the features, benefits, and amenities of the properties to encourage leases. Assist prospective tenants in completing rental application, understanding, leasing terms, and reviewing lease agreements.

Travel to multiple properties or regions to promote available rentals and provide on site leasing support Coordinate travel schedules and accommodation to ensure seamless and efficient workflow across different locations.

Conduct market research on rental rates and trend and various regions To provide accurate pricing and competitive offerings.

Provide recommendation on adjusting pricing or promotional strategies based on market data. Follow up with leads and prospects To convert them into signed leases. Stay up-to-date with features, benefits, and status of the properties, being leased, including any ongoing maintenance or renovation.

Skills

Problem- Solving Skills, Time management & Organization, Scheduling & Calendar Mangement, Microsoft Office Suite

(Excel, Word, PowerPoint), CRM Software ( Yardi, Entranta), Strong Sales and Negotiations Skills, Teamwork, OutReach Marketing, Adaptability, Excellent Communication

Education

Business Management Minor Marketing

Olivia Barnes

McDonough, GA / **************@*****.*** / 470-***-**** Southern Crescent Technical College, 501 Varsity Rd, GA 30253 GPA (2.9)

Business Management Minor Marketing

Fort Valley State University, 1005 State University Dr, Fort Valley GPA (2.9)

Certificates

Currently doing 75hr Real Estate to receive my certification

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