Quality Assurance Analyst

Deepa Narasimha

(Quality Assurance Analyst)

Email: *****.***.**@*****.***

Authorized to work in US: Yes

Residence: Nashua, New Hampshire, 03062

Summary

* ***** ** ************* ********** as a Quality Assurance Analyst

Well acquainted with Agile Scrum, V-model and Waterfall SDLC models. Exposure to all stages of Software Test Life Cycle (STLC) and Defect Life Cycle.

Professional History:

oAccenture – 6.2 years (Bangalore, IN)

oEnlabel Global Services – 2 years (Boston, MA, USA)

oCareer break - 5 years (Took a pause to be a stay-at-home mom to spend quality time with my child)

oConduent and Navitus Health Solutions– 12 months contract (Nashua, NH, USA)

Technical Skills & Expertise

Tools Used: Jira, Cucumber, HP ALM, HP QTP, TestComplete, FIME, UL BTT, Smartspy, Hexawise(Orthogonal Array testing strategy tool), Azure Devops, Informatica

Relevant Skills:

8 years of hands-on expertise in Point of Sale (POS-EPS-PED) Testing, ATM testing and Mobile/Contactless Payments Testing.

Carried out EMV Certification Testing of Visa(ADVT), MasterCard, Amex Issuer Banks using UL-BTT tool, Payment Processors and merchant applications.

Experience in Payment Card Industry(PCI).

Performed validation of integration with third-party services like Stripe, credit card networks.

Expertise in validations of on Payment Gateway Testing, validating compatibility and integration of various payment methods such as credit/debit cards, digital wallets, mobile payments.

Well-versed in ISO 8583 messages validation of payment/Refund/Advice/Reversal/Void/ Reconciliation

Functional Testing, Regression testing, Smoke testing, Integration Testing, Web app testing, Certification Testing, Black Box Testing, UAT (User Acceptance testing), UI testing, website testing, database querying to validate backend testing.

Experience in Retail - ECommerce, Retail - Coupons and loyalty card transactions.

Validated BASE24 EPS which integrates with various external systems and networks. Have carried out the testing to ensure the integrations work seamlessly and without errors.

Requirement Matrix analysis, writing Test Scenarios, writing Test Cases, gathering Test Data, setting up Test Environment.

Other skills

Root cause Analysis of the bug.

Execution of test cases assigned in each sprint cycle and ensuring high quality deliverables to client.

Testing every phase of system development life cycle.

Resolving ambiguities wherever required.

Defect Life Cycle Management.

Functional testing experience with Banking /Payments and Cards Payments processing.

Have catered classroom training to external and internal candidates.

Have worked as Offshore Co-Coordinator from London.

Experience in defect triaging.

9 years of experience in Microsoft Office Excel, Word and PowerPoint

Trainings and Award:

Have undergone certification in HP QC and QTP.

Have received Accenture Excellence award (2013).

Have received Client Outperformer award (2015).

Professional Experience

Company: Conduent and Navitus Health Solutions

(January 2024 to December 2024)

Project Exposures:

Project 1

PBM Claims Quality Analyst

Worked as a quality analyst in Health care operations of medical policies, edits, audits in claims.

Role

Quality Analyst- Team size of 25

Responsibilities

Developing Test scenarios, test cases for medical policies.

Perform Functional, Regression tests of medical policies.

Gathering test data and execution for edits and audits in claims.

Defect tracking and Root Cause Analysis before communicating to the developers and team.

Issue report preparation and maintenance.

Analyze functional specification and technical design documents.

Developing manual test plans

Gathering test data and document expected results to ensure test coverage for all the functionality detailed in the requirements

Duration

January 2024 to August 2024

Company : Enlabel Global Services

(November 2016 – October 2018)

Project Exposures:

Project 1

EMV L3 Certification and

CMM (Card Merchant Management) which enables financial institutions to manage existing payment products and introduce new ones which offers three key functional offerings: issuance, acquisition and clearing and settlement of retail payments. Have validated credit, debit, prepaid, NFC, tokenized.

Role

Quality Analyst- Team size of 10

Responsibilities

Performed Functional, Regression, Smoke, Integration and ISO 8583 message validation tests.

Writing test scenarios, test cases gathering test data and test execution.

Performed validation of integration with third-party services like Stripe, credit card networks.

Worked in CMM for 6 plus years which offers three key functional offerings: issuance, acquisition and clearing and settlement of retail payments.

Issue report preparation and maintenance.

Worked on Payment Gateway Testing, validating compatibility and integration of various payment methods such as credit/debit cards, digital wallets, mobile payments.

Carried out certification testing of EMV L3 for Visa and Master brands.

Worked independently as well as lead a team of 5 people managing key capabilities and features, including online authorization, offline processing of payments(standalone), cards (EMV, magstripe, contactless), token and clearing and settlement services.

Carrying out root cause analysis of defects using XML logs of the card transactions.

As part of Base24-EPS, I have validated card authorization, balance authorization, stand-in authorization, pre authorization services.

As part of Base24-EPS, I have validated CVV, CVC and EMV ARQC with validation of one or more limits, bad PIN attempts.

Validated post authorization like forwarding payment advice with Base-24 EPS.

Gathering test data and document expected results to ensure test coverage for all the functionality detailed in the requirements.

Have expertise in ISO 8583 messages validation for sale, reversal and refund transactions.

Duration

November 2017 to October 2018

Project 2

-Payment Gateway testing

Role

Quality Analyst- Team size of 4

Responsibilities

Database querying using SQL.

Writing test scenarios, test cases.

Gathering test data and execution.

Issue tracking and Root Cause Analysis.

Issue report preparation

Perform Functional, Regression tests on web application.

Functional testing experience with Banking and Payments and Cards Payments processing through web app to the payment processors and issuers.

In-depth knowledge of the card and payments domain validating ISO8583 Messaging, Authorizations, Acquirers/Issuer processing.

Deep expertise in Card, Terminal, Mobile and Network messaging specifications.

Worked with UL BTT tools by loading scripts on to the cards to carry out L3 testing/certification.

Troubleshooting issues observed using transaction API logs, financial logs

Duration

November 2016 to October 2017

Company: Accenture

(March 2010 – May 2016)

Project Exposures:

Project 1

Shell – Card and Merchant Management Solution and EMV based Visa/Master/Amex/First-Data Certification

EMV - is the project wherein we validate the end-end sale details of transactions happening with chip-based cards on Point-of-Sale machines. Testing involves assurance of data integrity right from site system to Head Office.

Validating CMM solution for retail merchants, service providers and end-to-end processing which involves the issue of Credit cards (EMV), magnetic-stripe, multi-application cards, which are acquired in closed loop systems by a flexible range of accepted issuers and acquirers.

Role

Quality Analyst- Team size of 7

Responsibilities

Perform Functional, Regression, and Database querying using SQL, Integration Testing, and User Acceptance testing (UAT).

Key member in Reviewing Test cases.

Expertise in testing of payment switches like Postilion, Base24 EPS /Tandem and simulators.

Ensuring proper working of Test Environment before commencing test execution.

Participate in product/project status update meetings, defect traction meetings, daily meetings with Onsite Co-Coordinators.

Prepare Estimation, Attending Leads meet, Calls and Risk management.

Project Planning, Prioritization of all the test-related tasks, Task Allocations and Resource Planning based on role competency matrix and tracking project progress.

Close interaction with Client from project/product team. Interact with Business Analysts for feedback on Requirement.

Organizing domain training and team counseling on a regular basis.

Project Status Report and Testing status report on daily and weekly basis.

Carried out EMV Certification Testing of Visa (ADVT), MasterCard, Amex Issuer Banks using UL-BTT tool, Payment Processors, and merchant applications.

Well-versed in ISO 8583 messages validation of payment/Refund/Advice/Reversal/Void and Reconciliation and more.

Validation of XML CardServiceRequest/Response messages.

Duration

June 2015 till May 2016

Project 2

Shell Vantage – Rewards and Redemption based Next Generation Testing

Shell Vantage - is the project wherein we validate the creation of reward-based promotions on web portal and their real time redemption which involves the nitty-gritty evaluation of data leaving the site system and mobile devices.

Role

Τest Analyst - Team size of 12

Responsibilities

Designing and documenting the test scenarios, test cases, test data and user manuals for client products.

Gathering the requirements by having frequent interactions with client.

Interact with Business Analyst to incorporate their feedback on requirement.

Expertise in testing payment switches like Postilion, Base24/Tandem and simulators.

Carried out EMV Certification Testing of Visa (ADVT), MasterCard, Amex Credit Issuer Banks using UL-BTT tool, Payment Processors and merchant applications.

Validation of XML CardServiceRequest/Response messages.

Worked on processing of EOD and EOB on POS and BOS payment transactions.

Change Requirement Management (CRMs).

Preparing the bug report and analyzing the impact with development.

Participate in product/project status update meeting, scrum meeting, defect triaging meetings, weekly meetings with Onsite Co-coordinators.

Perform Functional, Regression, Integration testing and Database testing using SQL on Back Office, User Acceptance testing (UAT).

Duration

March 2010 - May 2015

Education

Degree: Bachelor of Engineering

University: Visvesvaraya Technological University, Belgaum, KA, India.

Dates: 2005 to 2009

Major: Computer Science

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